Havoline Xpress Lube

I go here every 3,000 miles to get my oil changed. It’s so convenient because it’s super close to my job so I just stop by on my way home from work. The service is quick, efficient, and the price is great… $ 20! Mark, the manager, is amazing… he always tell me what the priority is that I fix something in my car or service it. Very genuine and know he is saying what he would tell his family. Some of the other employees are pretty friendly too… some not so much! But overall, totally would recommend to whoever!

Do not go to this place!
I was in a jam, about to leave for a long distance trip. But I kept putting off my oil change. The day of my trip came, and I wanted to get it done quickly. Saw their banners for «$ 19.99» so I thought why not. Well, it turns out that price was for regular oil, which doesn’t apply to most newer cars that use synthetic. That wasn’t surprising to me. What was surprising was the amount they wanted for the synthetic. I did a double take when I was quoted something in the $ 80 range. FOR JUST AN OIL CHANGE! I insisted that they had a special running on their website for a 10% off, or something along those lines. The guy still fought me on it, but finally gave it to me after I pulled it up on my phone. Their customer service skills are VERY lacking. Not even an attempt to be personable or come to some compromise.
For a reference, I can go to an authorized Honda dealer for my car, and get the same synthetic oil change for $ 35. So I know I was getting fleeced, but I didn’t have any other option at the time. Now I know better to avoid this location, and I would highly suggest you all do the same until their approach to doing business.

BEWARE they totally damaged my car. Cracked the oil filter housing while trying to remove it, so I had to wait over two hours while they got a replacement and used every power tool known to man to try to get the old one off piece by piece. Obviously didn’t have the right tool to begin with and made a huge mess of it. Will never trust them with my car again and I’m at the dealership right now making sure they didn’t do more serious damage.

I’ve been to this location a couple of times now and service has been a bit mixed, where I’ve gotten a nice technician, a grumpy one, but this last visit to this location was quite interesting as I got the technician dropping F-​bombs like it was nothing…
There’s something not quite right when the guy working on the vehicles is yelling f*** this and f*** that in front of the customers to his coworkers. But don’t get me wrong it’s language I use every day of the week but definitely not in front of customers.
They do quick oil changes, and they have a good special for small/​medium cars for 19.99… but they probably need to reevaluate their service toward customers and language around customers. I like this location because it’s close, but I’ll think twice before coming here again and will drive 15 minutes to the Express Oil Change in Kennesaw…