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Specialties
When asked, the thing most business owners and operators want from their customer experience is to feel as if they’re the only client a company has. In other words, they want to be a «big fish in a small pond». Not in reality, of course, but in feel. At Commonwealth Payroll & HR, we succeed at delivering this feeling because to us you are more than an account number, you are a business and a person with needs, deadlines and challenges. No matter whether you have 2, 20, 200 or 2000 employees, our obligation to you is the same. The role we play in this is to enable you to meet the needs of your employees with no hassle and plenty of efficiency. And to this, we are quite successful. Our 98% retention rate from year to year proves this point.
History
Established in 2006.
Between 1998 and 2005, CPHR’s Principals, entrepreneur Jeff Plakans and payroll veteran Chris Murray teamed up to help Jeff’s Dad grow his company, Payrolls Plus, from 500 clients to over 8000. During its run, Payrolls Plus became known amongst its clients for a trademark high level of customer service, taking ownership of its clients issues and holding its customers hands whenever needed. While the technology used at Payrolls Plus wasn’t the best at the time, the approach was and our success demonstrated that. We were very proud of what we built and what we stood for to our clients. They demonstrated this by their loyalty, not only by staying with us but referring their peers.
At Commonwealth Payroll & HR, we have renewed this approach and combined it with better and more evolved payroll solutions that allow our clients to become more efficient, more conveniently, without giving up the level of customer service that our clients at Payrolls Plus enjoyed. Call it Payrolls Plus 2.0 — we