Once Upon a Child

This review is for shopping & not selling.
Have been here a few times over the last few months. (after a hiatus) The staff is much friendlier/​helpful and that makes the experience much better. I think they have better priced their items now, and with different discounts they run sometimes, you can get good deals.

Wow what a great location! I couldn’t believe how a large of a selection they had (and diverse)! No shortage of anything here. The employees are also super friendly and helpful! We bought a beautiful pack n play for our new baby and the staff disassembled and packed it up for us! We also got some super cute (and can I ad in TRENDY) clothes for our two boys. The prices are SO reasonable and all the clothing that we saw was in great gently used — new condition. They had a good selection of basics, trendy pieces and (even) baby business casual. These people know what they are doing — we will be back!

Went here for the first time today. The store is large and there is a big selection of things but in my opinion the store had more quantity than quality. There are isles of clothes separated by age and gender however, I found it hard to navigate. Some prices were reasonable while others were high. For example a pair of Nike sneakers I found were $ 15 and they weren’t in good used condition. They had a selection of used books and dvds. The movies cost $ 4.50 which is high considering many of the ones I saw can be purchased for $ 5 brand new. Overall I would go back but I won’t be rushing to get there.

Terrible. Beyond rude. 5 people working, watching me struggle to bring in stuff, not one person helps. No hello, no manners, no anything. I could not get over how awful the employees were. All I was looking to do was donate… I’ll never come here again.

This place is the biggest rip off you could imagine. I take in my Name brand Carters, juicy couture, oshkoshbgosh, and many other top name brands in VERY GOOD CONDITION, and they take the crappier clothes and pay you pennies for your efforts. I would give this place zero stars if I could. Secondly, if I bring in a shopping bag full of clothes it shouldn’t take you 1.5 hours to go through it, makes you wonder what kind of people are working there. Also, check the racks and see how many articles of clothing you find with GIANT stains on them, and then they pretend the clothes you have «had minor stains»… Yea right, rip off central. I’d rather donate to those in need and get nothing back. Oh, and the short lady with the nose ring likes to argue with customers which is also wonderfully professional. Good luck!

I agree with the poor reviews below. Since the change in ownership (?) the store is disorganized, sloppy and crowded with stuff. For my last two visits (between Feb and April) I experienced the worst customer service imaginable. One of the sales clerks roller her eyes when I wanted to inspect an item hanging from the ceiling that was on display. I actually purchased the item, not that she cared. Most of the staff was, at best, indifferent. The only person present that cared about making sales and keeping the customer line moving was the person who (I think) was the manager or supervisor on duty. She didn’t deal with the poor behavior of the staff but she did attend well to the customers herself. They were also not accepting drop offs either visit. No prior warning that they are not accepting clothing. Pretty poor to advertise that you accept consignment when, in reality, you do not. Suggestion — clarify the scope and quality of what you will accept so you don’t get the over-​abundance of items that will not sell quickly.
My sister and I plan to go to the store today, the quality of the clothing is still superior, even though the sales platform is really poor. The phone message and website do not state if the store is open (today is July 4^th). Horrible customer service for a business operating in 2015. We will have to drive out to see if they are open.
I gave this review 2 stars and continue to try to shop there because the clothing prices vs quality is good. The poor management of the store and related service interactions deserves 0 – 1 stars. We will pursue better shopping venues so we don’t have to endure the bad experiences. I recommend others do this as well.

Things here have definitely changed. I believe the location was for sale, so maybe it’s the new ownership.
The aren’t taking buys everyday. So you may go there and find out they won’t take your stuff. If you call no one will answer and the voicemail is full. You will need to go before noon mid week or at opening on a weekend. The wait is 5+ hours. Their check in area is PACKED with stuff. I’ve shopped here many times since they opened and NEVER seen it like this. Either they are taking too much or not getting through it fast enough. What’s interesting is with all that stuff, 2 days later and there weren’t any new items on the rack in my son’s size. This makes me worry if my items are being thoroughly assessed.
Good luck!

Had a very bad experience at this location! I can’t stress enough even if you call before taking the LONG RIDE of which I did with kids and a huge bin of nice clothing in tow, as soon as we walk in they are like, «sorry we aint takin anymore clothes» today! This was at 1:10pm on a Friday afternoon.
I“m like WHAT! I even told them I had called before hand., and they had this attitude like they didn’t believe me, I was fuming to say the least! I walked out and told the woman looking at strollers what had just happened she’s like that’s not right and she left as well! I went on to the one in Depford they were very courteous and accommodating, but as one poster mentioned, you DO NOT get back what you think you should get, I ended up getting back only $ 33 and one of the items was a boys brand new Calvin Klein Coat that was worth way more than $ 16 as they quoted. They will probably mark it up to $ 40 makes me sick! I will NEVER go to any of these «buy back bullshit» places, your better off posting on Ebay, Offerup or Craigslist, you’ll get what you ask most times!
Lesson learned! NO MORE!!!

I shop here frequently since the birth of my baby in January. I wanted to sell some items on Monday and there was a sign posted they were overwhelmed with buys and would not be taking clothes until Thursday 8÷7÷14. Well today, Friday the young lady in the store stated they changed their mind. I told her came from northeast Philadelphia both trips. She said «Did you call first?». I told her the sign in the door stated you were buying on 8÷7÷14, it’s 8÷8÷14. I had no reason to call. I feel like she was being sarcastic and rude. She never stopped wiping done her sign board and I felt brushed. It’s 1:30 PM now and she posted a sign outside the store they stopped buying and check out the back to school event between 5 – 7 PM. I think she should have taken the clothes and I would have returned later in week for the distance I travelled. So inconsiderate.

Not bad. That’s all I can say… Sure, you don’t get the amount of money back you put in but that’s always the case with consignment. I was happy to get the stuff out the house :)

When a store makes their customer feel like they are doing them a favor, I can only imagine how successful they will be in the long run.
I love the idea of giving children’s clothes and gear a second chance at life. Especially when they out grow everything so quickly. The first time I checked this place out I was looking for some fleece sleepers and the staff was very friendly and helpful. It was a weekday and not very busy. I even inquired about how to sell my items in an effort to be prepared for when I got the energy to bring in the piles and piles of clothes and baby gear I had collecting dust in my attic. They handed me a little flyer that was helpful and so I set out to tackle what I saw as a big project a few weeks later.
After spending the entire day going through, organizing by size and sex I put the clothes into bags and boxes and brought them in. This was after I had checked the website to confirm the time they open and closed.
I loaded my car up headed over and went inside with just one bag and a box. Since this was my first time selling I asked one of the girls at the counter where I should put my items. Unfortunately I was instantly greeted with a look of «ugh» and then stated I need to put them on the counter and wait. With the counter full I ask if it was ok to put some of the other containers I still have in the car on the ground by the counter. She then begins to instruct me on the «rules». All of a sudden there are all of these requirements, none stated on the websites, flyer or even posted in the store. It starts with only two containers. I ask her to clarify since there are clearly others with more than two and she says well bags, tubs, etc. Then she goes on to say only 2 20 gallon tubs. I’m confused since my two containers are very small and wouldn’t even fill 1 20 gallon tub so I try to clarify whether or not it’s just two containers or the total of what 2 20 gallon tubs can hold. She then stares at me blankly and says «what do you mean». I finally combine what I can in one box and bag and leave to park my car. Upon entering the store one employee had their back to me but is clearly expressing her views on me as a customer. Well «hello, I’m right here!»
Then I’m told they don’t take this anymore or that or there is this rule, etc. And I ask why none of this is indicated on their website and am told «I don’t know, I guess the owner hasn’t done it yet». WOW then I’m told I have to wait two hours to hear about what they are willing to take. That wouldn’t have been an issue but I then am told «oh and we don’t take anything for review an hour before closing». «Well» I say «you close at five so I should be ok since it’s 3, right?» I mean why don’t you just say what you really want which is «I don’t like my job, I’m miserable and I don’t really want to go through your things, I have too much already and would really like it if you left». Shocking to find out she is the manager, or so she says. I doubt it by the way another employee was dealing with customers but even she looked questionable. The cashiers however where great, friendly and helpful. If you just want to purchase, it’s a great place. If you want to sell I would either donate or EBay what you can. It’s just not worth it. Sad thing is to make it worth people coming in to purchase you need to make it worth to those who sell the clothes.

This was my first time at this store but I have sold children and baby clothing before as well as video games and toys so I understand that you never get close to what you paid for the item originally. If you think you should or will you will be sadly disappointed. Before I went in I called to double check their policy and make sure I did everything necessary, the clerk on the other end was helpful and cheerful. I brought my growing daughter’s old clothes and a ton of infant clothing in as well as unused shoes still in their boxes to sell and they only wanted less than half of the items and I accepted their $ 30 cash offer. I was impressed by the variety of clothing and baby items that they had and will be going back. There were three employees at the counter when I was there and they seemed friendly enough. The young lady working could have been more pleasant. When she rattled off their memorized selling agreement she did it extremely fast, while looking down and seemed slightly annoyed to have to go thru it all once more. I smiled and thanked her and she seemed to be happy there wasn’t any arguing over the rejected items or price offered. Overall it was a good experience and I got a little extra money to use towards the kids. The clothing that we did not sell will be donated so in the end it works out. I will definitely return to sell items again and to buy some things as well.

Not that I have any children yet, but I love the idea of reusing perfectly good items. This store has slightly used, sometimes even completely new, baby items (mostly clothes but also cribs, toys, shoes, etc.) for very cheap — who can pass up 10 for $ 10 onsies? You can even bring your own used items to sell to the store as long as they are freshly laundered and without any pet hair. The store is very organized and packed with things to choose from. There are even clothes for older children too.

A friend told me about this store so I made the 35 minute drive hoping to make a few dollars on a bin full of barely worn clothes and find some cute bargains to purchase. I probably won’t make that drive again. They took less than half of what I had even though they were ‘desired brands’ and clean, not torn or ripped, and in great condition. I searched through the racks and most of what I saw were clothes in iffy condition, faded, and very worn (and not the ‘desired’ brands). There was one nice sundress, but it was a bit too small for my daughter.

This place is baby/​kid clothing NIRVANA. I went there in search of a holiday dress for our 4 year old to wear for about 3 hours on Christmas Eve. I hate paying $ 30-​$ 40 for a dress she will wear once, for just a few hours.
I knew I was in the right place when I walked up to the entrance, and saw many high-​quality strollers (think Graco) for sale for between $ 20-​$ 30.
I went in, and the clothing is super organized, first by size, and then by color. Lots of high-​quality stuff, from name brands like Gap Kids, Gymboree, Children’s Place, etc. — all at bargain-​basement prices!
When I asked one of the friendly and helpful staff people where I might find a dress for the holidays, she directed me to a whole section of them!
I ended up with a gorgeous velvet holiday dress for $ 6.50, 2 pairs of leggings for $ 3.50 each (one of which still had original tags on it for $ 29.50!), a pretty plaid tunic top for $ 3.50, and a lacy shrug to put over dresses for $ 8.50. That’s right, I left with 5 items for just under $ 25 including tax!
They have tons of other items besides clothes — accessories, shoes, and tons of other baby items — carriers, swings, and anything else you could want or need. I love this place, I will be going back again and again!