Teresa’s Pizza

So disappointed in our order tonight. I’ve been super busy all week and ordered our second pizza of the week. I order a large veggie pizza and got what appeared to be a small for $ 17. My husband didn’t know what I ordered when he picked it up and this is what he came home with… super disappointed and won’t be going back here again.

The best Jerry, the best. No other way to say it. I’m not a fan of pizza chain pizza but Theresa’s by far is the best of the bunch.

The pizza here is undeniably awesome, so that gets 5 stars, but for me to be a patron to a resturant, the service is of utmost importance.
i only give 1 star for service because its terrible. Everyone is rude and seems like you are bothering them. After today, i will never ever eat there again. Heres 3 examples why.
#1– the oven went down, its understandable, things happen, but they fail to tell you this when you call for your pizza. Needless to say it wasnt a 20 min pickup. More like 45 – 50.
#2– called in my pizza order at 6pm. I told them no rush i didnt need it until 745 anyways. I get there at 740 and was told 5 more min. Ok great. Then that turned into 10 more min. Stormed out mad like wtf. I had to leave to pick up my son, went back and got a free large one topping pizza coupon. Great, they made good on a bad thing. Nope.
#3– today i call and get my free pizza from above and i ask what kind of appetizers do you have. «We have alot» is the response i get. Really??? So this is how you run a business, im supposed to know whats on the menu? So i asked, like what? Long pause, then she named about 6 and again was like «we have alot.»
Needless to say im getting my free pizza and i am so done with this place.

Although the pizza was good, the owner had terrible customer relation skills. We grew up on Theresa’s pizza and we were looking forward to enjoying it for a family get-​to-​gether. We enjoyed 3 large pizzas. As 1 family member finished her last piece, she pulled a long blond hair from between the sauce and cheese. Since there was a large group, she did not want to make a big deal out of it. She simply stopped eating. I was sitting next to her and I told her we called the next day.
We spoke with a manager who said nothing but that she would have the owner call us. When the owner called us, we explained and he gave no response. I waited, still no response. Finally I asked him if he heard me. He said yes. Finally, I asked him if he would remove the cost of the 1 pizza as it was obviously a bit gross. He said he didn’t understand the whole situation. I explained again. He was speechless. We were expecting, «We are sorry for your experience, but we appreciate your business.» We thought we would hear, «Thank you for being loyal customers,» He could have given us credit for 1 pizza or offered another pizza for another time or a ½ off coupon… nothing. We had even told him we enjoyed the pizza, however, I think most people would agree that pulling out a 12 inch strand of hair from between the sauce and cheese, is a bit disgusting.
The funny think is, we are reasonable people and understand things like a hair in food may happen, but no apology, no simple discount off a future order (I had told him my parents eat their almost weekly. Is unacceptable.

The pizza is very good and one I grew up on. Super cheesy and has a delicious sauce with a nice on the thinner side crust.
The wings are delicious as well, the hot has a nice punch and they give you a good amount of sauce.
Loved getting food from here throughout the years, always a solid, consistent place.