Cool-O-Matic

Had 4 estimates done, by far were the most reasonably priced. They just finished installing my a/​c and furnace by Carrier. Very clean work and professional install.

We had our furnance of 26 years go. Had three
estimates and they where the best for our budget. The day of install they were on time, very professional and explained ever step of install and when to change filters and what to look for if problems occur. We highly recommend Coolomatic for all of your Hvac, and electrical needs. They are true professionals that helped stay in my budget.

A rip off company with zero customer value or respect. My ac was not performing well and called this company and they sent a rep with a side kick as well and within minutes told me that my refrigerant was low (that I had already researched and identified). Then before anything here comes the tank and they start filling it and not showing the amount filled and then hand me a bill for $ 428. In amazon the same refrigerant 30lb is $ 400. I call the company the next day and here are the guys who according to their motto «serve the community» (bullshit). This guy john who says that if you want we will install a new ac for you and he has to pay health benefits and EPA certification which is the reason they charge 4 times the cost. If you still go to these jokers then you might as well throw $$ into a well!!!

I literally had the same experience with Cool O Matic in 2014 as the Steve F review. My A/​C broke in JUN and the temp was hovering at high 80’s. Called for an emergency appt. The driver arrived late, but that’s fine on an emergency visit, i understand.
He evaluated fast and quickly arrived at the conclusion that i needed a new capacitor. Only he stated a price in advance of $ 280. In their defense, i said go ahead and do the work, so i technically agreed to the price.
While he was replacing, i looked online and saw the range of capacitors from $ 40-​$ 90. I asked again why it was so expensive, and he said it ‘was the best one on the market’. I also got stuck for another $ 170 in labor for 20−30min work. Even for an emergency appt, $ 450 total seems a little high.
I called the next day to complain, and whoever answered the phone never got back to me.
I absolutely agreed for the work to be done, i just didn’t expect to get get gouged on an emergency appt. I actually found them on Angie’s List, and they’ve since been taken off. Not a huge wonder why.
They knew their job and worked fast, i just can’t get past being taken advantage of. Will not use them again.

I will not be using Cool-​O-​Matic in the future. After years of having an AC contract with them I finally had to take advantage of the service when my condenser fan stopped spinning. I feel that there is no benefit to the service contract. Cool-O-Matic’s service department was not responsive, their repairman was late and there was no communication. The cost of the repair was excessive.
Friday night — Condenser fan stops spinning and our house is 82 degrees.
Saturday morning — Internet research helps me diagnose that the issue is the capacitor that makes the fan start and run. You Tube is awesome. Further research and removing the side panel of the condenser let me know that I can buy the replacement capacitor online for less than $ 40. I call Cool-​O-​Matic (they are closed) and leave a message explaining my problem and self-​diagnosis. I ask them to call back and schedule service. I would have tried the repair on my own but I had to head to a conference first thing Monday morning, leaving my wife and 3-​year-​old home on high 80 degree days without air conditioning. To be clear I did not specify that it was an emergency in the message I left.
Monday morning 10:00 am — I call Cool-​O-​Matic back because I had not heard from them. After explaining my issue to the person that answers, they say «Oh, you left a message» and I reply that I thought they would call me back. They inform me that they are booked for the day and the earliest they could do is between 2 pm and 6pm on Tuesday. I make the appointment.
Tuesday — I asked my retired father if he could come to our house and wait for the repairman since I was away and my wife could not take off for the day. He comes over before 2 and waits. 6 pm comes and goes. My wife comes home and my father leaves. 6:20 the repairman arrives and 20 minutes later he is done. The issue was the capacitor.
Here is the break down of the repair listed on the bill.
Diagnostic $ 125
Turbo 200 Capacitor $ 254
Subtotal $ 379
15% discount (for having an AC contract) $ 56.85
Total $ 322.15
Tax $ 22.56
Total $ 344.71
They used a universal capacitor that is available from Amazon for $ 60.25, my guess is that they pay less. When I called them question the bill I was told the $ 125 charge was for coming to our house and that the $ 254 was a flat rate for the part with a markup and the repair.
I will be searching for a new company to handle my AC repairs in the future.