Howard Johnson Manteno

The worst hotel experience ever, there is so wrong I can’t pin point! Avoid it like the plague

I booked a room here for 2 nights the weekend I got married, checking in on Friday, and out on Sunday. When I was waiting to check in, the person in front of me was joking with the clerk, who was joking back as well, about how he needed to pay for cash because the room was for him to meet a hooker and his wife couldn’t know about it. After getting checked in to a king sized, hot-​tub suite, we found chicken nuggets in the fridge. Left over, frozen chicken nuggets that had been there for a few days at least, given the ice build-​up on them. When addressing this to the front clerk, he first misunderstands us and tries to point out a microwave where we could re-​heat them. After finally getting through to him, he looks uninterested, takes them, and throws them away with no apology. Annoyed, we leave to take care of other affairs with the wedding. Later that evening, after our rehearsal, I took the wedding party out to dinner, yet was unable to pay. As it turns out, I had been charged twice for the room, so there was no longer enough room on my card to pay for the dinner, resulting in me having to ask for assistance from the very guests I was to be paying the bill for. After I leave the restaurant, I go straight back to the hotel to confront them about this. Not only did they give no apology for doing this, and admitting they had already realized it, the worst of this confrontation was the fact that they literally laughed at the situation, finding humor in their mistake and not caring at all for the humiliation and inconvenience I was put in for having almost $ 300 extra removed from my account. With my bride alone staying there that night, I left the hotel scathing. I did not return until the next night after our wedding, with my newly christened wife. When we got there, we were greeted to another headache, as the key to our room had been deactivated, and we were unable to enter our room, and had to wait for someone to come to the front desk. I won’t lie, given all the problems already, I truly feared our belongings would be missing when we entered the room. Thankfully they weren’t. The hot tub was at least relaxing and the bed was decent enough to sleep on. When I went to shower the next morning though, the faucet in the shower was not even attached to the wall, and stuck out almost an inch, exposing the piping and the inside of the wall behind it. The breakfast was as minimal as they could do, with half of the items I tried, not that there was more than 5 or 6 items there total, being stale and unappealing. I never had a chance to get in the pool so I can say nothing to that. The hallways constantly smelled of cigarettes. Checking out was quick, as the clerk showed no interest in doing anything beyond getting us out, giving a strong «we have your money, you can leave» feeling. Without a doubt, this was the worst hotel experience, overall, I have ever had.
Pros: Nothing
Cons: Rude staff, odors, poor hotel period
If you are looking for any kind of a decent hotel for your family, find anywhere else. If you simply need a place to rest your head for the night, there are other, cheaper alternatives in the area that you would be better at.
Avoid this hotel at all costs.

Won’t visit here again! The guy in the front desk is very rude. I checked in, and my friends visited me here. That guy just yelled to them and asked to get out of the building. Then we wanna talk with them and let him to show us the hotel policy. He just said, «I don’t want to talk with you. You are not my guests. Get out of the building!» The worst service ever.