The Cupcake Castle

I wish I could review them. Called she was very nice I made an order for 5 days later. When I called on Monday to ask when to pick up she responded with a text stating that she forgot. I text her and asked what about the following Monday no response. If your going to use a back yard bakery use a different one than this.

My wedding was on October 10, 2015, I contacted Angela and we arranged for an order of 15 dozen cupcakes to be delivered to the reception site before 4:00 pm the day of the wedding. She only asked for a $ 50 deposit but I sent her $ 100 in good faith. A week before the wedding I finalized my order with her and mailed the remaining amount along with a thank you card and detailed instructions. I also added a tip into the amount because I knew I wouldn’t see her the day of the wedding.
On my wedding day as I am taking pictures after the ceremony, I receive a phone call from my cousin who is at the reception site telling me the cupcakes weren’t delivered. It was 5:00 and guests had already arrived. All 160 people who were there went over to a cake/​cupcake stand that had no cupcakes. My dad built me a beautiful stand that had three layers. My good friend made me a beautiful small cake for the top and the bottom two tiers were empty. Mind you, the cake/​cupcake stand was on a huge table filled with candy and a popcorn bar. It was wonderful, except for the fact that there were NO cupcakes. Angela didn’t have the decency to call and let me know what was going on, we had to call her. She then said her oven wasn’t working right and she would try to be there in a half hour. Almost an hour passes by and she finally arrives with the cupcakes. I wish more than anything that after her being late it was worth it, but it wasn’t. The cupcakes were burnt on the outside and uncooked on the inside. Over half of them didn’t even raise over the edge of the cupcake cup.
AND to top it all off, TWO DOZEN were missing.
My cousin who greeted her at the wedding told her to not cash my check until she talked to me. Angela didn’t even help them put the cupcakes on the stand. Going through the boxes to find which ones were presentable, my cousin and a few guests had to.
I was on my honeymoon for a week and text her when I got back. She blamed her oven on everything. She then told me I wouldn’t have even known there were TWO DOZEN MISSING had she not told me. She’s right… I wouldn’t have known. Probably because I shouldn’t have to count a 15 dozen cupcake order on the day of my wedding and because they were burnt and uncooked, I had around 100 left over.
She cashed my check even though she shouldn’t have. We negotiated a refund price that she said she would put in the mail the next day. Two weeks later no check. I text her and asked if she planned on sending my refund, at least for the two dozen that were missing. She then said the night she put a cashiers check in the outgoing mail box it was broken in to and stolen. She then said she would show me proof of the fraud investigation… which is yet to be seen. And even if that did happen, I never received a phone call or text saying my refund would be coming at a later date.
It is now November 13^th. Over a month after my wedding. I have no refund. I understand that sometimes ovens may not work right and cupcakes get burnt… but the way Angela conducts business is absolutely horrible. She is completely unprofessional. Not only was I disappointed in her business ethic but so are the 160 people who attended my wedding.
For anyone who would like to see the conversation we had through text messaging, I would be happy to email them to you.

Great cupcakes. They were delivered on time and all my guests loved them. I would highly recommend them for your next party. I know I will. Karen Salazar

Awesome custom ordered cupcakes. Made the morning of your pickup. The cupcakes are delicious, moist, and very tastey.