Main Street Urgent Care

This place is a joke! They close at 7 and I got here at 4:15 the lady told me the doctor wouldn’t see me because I got here after 4 p.m. I asked her very nicely if I could see him just to have some meds refilled she said no! this is the second time I have left work early to get here only to have them turn me away and not want to help me in any way! I failed to mention every other time I come here it’s a three or four hour wait sometimes longer I really made a mistake when I chose this place as my primary care provider! I am so upset right now I could rant on for hours but I won’t. save your time and money don’t come here please go anywhere else!

Yes the waiting room is dirty, the staff was a bit rude a first, I wouldn’t say rude, I was just not acknowledged even though she can see me looking at her standing, waiting for assistance. Waited for less than two hours, that was okay. The doctor came, checked my daughter, she is fine. Overall, could have been better but I am ok with it. I did not have a bad experience, it was just OK.

$ 105 to wait almost two hours in room #1 for a prescription. I blame myself though. I should’ve used

Doctor didn’t even say exactly what my husband has. Cold? Flu? Sinus infection? Bronchitis? Phenomena? «He needs antibiotics»
Okay, I get that part. But what does he have?
Not even a word about, «staying hydrated» or advice on over the counter cough relief like a usual nurturing doctor would give.

Over 4 hour wait to be seen on a Sunday, just for someone to look at a rash. If you can drive anywhere else, you’ll get care faster

They say that they don’t take walk-​ins after 2pm. Isn’t the point of a walk-​in clinic to walk in for an appointment at any time?

My grandson was complaining of ear pain and so my daughter took him to this Urgent Care — what a joke. No one in the lobby and they say they close at 7pm but they were denied seeing the doctor because he was getting ready to leave for the day.

This place is unprofessional at all levels. Honestly, I don’t understand how it’s still in business. It’s so GHETTO. I booked Mom an appt. and she arrived on time, but was seen 3 hours later. The doctor was jumping between multiple patients at the same time. She kept coming in and out of the room Mom was in, kept having Mom waiting forever. We were there a total of 5 hours from start to finish. At the end, I asked the front desk person if they always take this long with appointments and she said «oh she had an appointment?» Omg! Then what was the point in booking an appt ahead of time and signing in upon arrival?!? Anyway, mom was sent off to other sites for specialty tests and blood work, etc. Weeks passed and no one ever bothered to call my Mom with any results. We ended up booking another appt. just to ask for the results since they never answer the phone. Turned out, my Mom had to have been referred to a specialist and no one from this clinic ever notified her. The referral was just sitting in my Mom’s medical chart. One of the dr’s got on the medical assistants case for not following through. He pretty much chewed her out in front of us. They gave us the phone number to the specialist my mom was being referred to written on a napkin and told Mom to call and self-​refer herself. Mom had more testing done and it’s been months since her initial appt. with this clinic and they still have not given her complete results nor a diagnostic. It’s very frustrating. This is bad because in the event that there is something wrong, it can progress just because they lag on results and procedures. They don’t answer the phone during normal business hours and you can’t even leave a message. The recorder tells you to keep calling back. We are very disappointed of this clinic. The staff is busier gossiping than at paying attention to the patients. One day I walked in there and I could hear them talking in the back office and I kept saying hello… hello…and I think they were ignoring me so I left. I’m going to switch mom to a different clinic.

What’s the point of an urgent care if you are closed at 7:00 pm

I hate going to this place and I only go if I absolutely have to… the waiting area is disgusting and just seems really dirty, outdated and ghetto. Also I know it’s an urgent care but the wait time !!! The nurses are nice enough and the one lady doctor I’ve seen but on my last visit I had an old guy. He was kinda rude and totally blew me off when i voiced my health concerns, he was also kind of creepy and made me feel uncomfortable and he also spent like 20 min giving me a «life» talk. Next time I need to go in ill make sure he’s not the one seeing patients

This is long so please bear with me. If you value your healthcare it is worth the read!
I have had nothing but problems with this office. The first couple issues with prescribing the wrong doses of my medication and such I dismissed because I see how busy they are and understand. The real issues started when I fell and tore my right ACL.
After my fall, I was told by the ER to follow up with my primary doctor after a few days if I was still having pain. I waited about a week before going in for a follow up and I was referred for an MRI and was told they would call me to make that appointment. After a week, I tried calling to check the status. No answer all day and no way to leave message. After two days of trying to get through on the phone, I got a ride over there and as soon as the MA asked the reason for my visit (MRI) and took my vitals, magically they had my MRI appointment (another week away). Fast forward to my MRI follow up where I was told of my injury. I was referred to an orthopedist and physical therapy. I was told to give them about a week and a half and if I hadn’t heard anything by then to call MSUC and check status.
Two weeks went by with no calls. So I call to see what’s going on. Was told that referrals were sent and maybe the doctor was backed up.
Another two weeks go by so again I get a ride and go in to see what’s going on. The PA tells me they’re referring me to another ortho Dr because the first one never called. This time I requested my physical therapy referral be sent to the place my boyfriend goes because I was impressed with their office. That was no issue and I was sent on my way.
ANOTHER two weeks go by and I still hadn’t heard anything. So this time I accompany my boyfriend to his physical therapy so I can ask the office ladies face to face. I was told that nothing has come to them at all from MSUC. I went outside and called MSUC while we were still there and told them how nothing was ever received. Monica from MSUC said she would fax both referrals again. Miraculously the next day, I was called for a physical therapy evaluation.
Yet another two weeks go by and I still hadn’t heard from the orthopedist. This time I went to MSUC and requested a copy of the referral since I was having no luck when they were sending it. (I also requested a copy of my records for an unrelated SSI case). I did receive the referral.
I took the referral to the orthopedist myself and was told they haven’t received anything from MSUC for any patient and happily took the referral and set me up with an appointment.
I picked up my medical records about a week after that.
Today (5-​20-​2015) I went in to be seen for an unrelated issue and was told that they could no longer see me because I had been «discharged» from the clinic. When I asked why, Lydia told me that it was because I had been discharged the day I picked up my medical records and that I needed to leave. (Insert mad face emoji here)
I feel that if I hadn’t stood up and took matters into my own hands, I would still be waiting for the doctors that the referrals were never sent to to call me. It is now three months and one day since my injury. I have lost three months worth of pay because MSUC did not do their job.
All this is not to mention that Dr Kyle Krueger DOES NOT have his medical license. Hasn’t since 2009 when he was arrested for his fifth DUI of that year and was deemed unfit to treat patients. (Not to mention the child molestation charges but if you don’t believe me, Google his name…)
I have filed formal grievance with my insurance company and the medical board. Hopefully they will shut this place down.

Again disappointed told to come back at 130 cause of the lunch break which is fine! Came back and was told that they might not be able to see me cause the Dr. Was at lunch and won’t be back till 215 and that the power might go out! I really don’t know how this place stays open when all they do is turn away there customers!

This is the poorest run business I have ever had the displeasure of visiting. The waiting room is disgusting. The carpet is stained and dirty. The chairs are dirty and sticky. The exam rooms are just as dirty and disgusting. Most of the equipment in the rooms aren’t medical grade, just cheap walmart junk.
And then there’s the staff. Extremely rude a almost never answer the phones. They spend most of their time gossiping and using profanity so everyone can hear in the waiting room. The «doctors» are rude, unprofessional and couldn’t care less about their patients. BEWARE of Dr. Krueger, he has been in jail on multiple occasions, has many official complaints from both male and female patients claiming he has touched them inappropriately. Don’t take my word for it, Google his name and see the mug shots for yourself.
Stay away at all costs!

Came in on a Wednesday to get some paperwork filled out. Waited for over two hours, which was fine since I was a walk in. Went into the room, was in there for a couple of minutes before taken to have the medical assistant to help fill it out. I paid $ 25 and the paperwork wasn’t finished. I had to get a new copy of one of the pages and drop it off I did this within 15 minutes. Was told it would be done that day. Called two different times and was told that it would be done within 24 hours. Well, it is now Monday and I am here waiting probably another three hours to get it done. This is ridiculous. My insurance gets charged twice for something that should have been done the first time… if you can avoid coming here please do.

The wait time has always been okay. The place really reaked of Pine Sol, the carpets were dirty as well as the chairs in the waiting room. If you can get passed this, then you’ll lat least get satisfactory service from the staff.

What a joke this place is. I went to have my foot looked at for an insect bite and accompanying rash on different parts of my body. It was blistered and swollen and the skin had broken. I was told not to soak it and to keep it dry. No peroxide, nothing. She prescribed two antibiotics and a cream for the rash and said to come back in 3 days for a re-​check. Which brings me to today. First I called to see what the hours were. The recording said they opened at 830, which was crap. I got there and the door said 9. Then someone came to the door to tell me there would be no doctor there untill after 1030. When I got there at 1030 I was the only one waiting yet it took me an hour to be seen. When I finally saw a doctor (totally expecting to see the same one) it was a completely different doctor. Now how can she «re-​check» my symptoms when she had not seen them in the first place??? So she asks me questions, most I had already gone over with the original doctor 3 days prior and precedes to contradict everything the first doctor had said to do. What!!! Ya, so she asked me if the cream that was prescribed was helping my foot and I said «no, the cream was for the rash»! Then she asked if I was soaking or cleaning my wound and I looked at her and replied «no, I was specifically instructed NOT TO». Then she said that it looked as if I had athletes foot. Oh, really? Well I’m quite certain that I was BIT because it’s MY FOOT and I felt it! What a fricking waste of time. The only good thing is that I got a prescription for antibiotics that hopefully will help. The only reason this place got any stars is because there was no option for giving them zero stars I would never go back here the place is a mess it’s filthy and the doctors seem to just not know what they’re doing.

Went into Manteca Urgent Care for a sports physical for my daughter yesterday. They only charge $ 25 for a sports physical & to fill out the school form. Appointment was super easy and fast. Highly recommend if you need this for your child’s school.

I recently have been going to this urgent care and have had good and bad experiences there. My first time going the receptionist at the desk was extremely rude. I was left standing in front of the desk waiting to be helped as she was conversating on the phone in Spanish laughing away not even acknowledging me. She finally got off to ask me if I needed to be seen. The wait time was forever and I could hear nothing but rap music and girls talking away. When I was called back to see the dr the medical assistant was surprisingly very nice and helpful and so was the dr. I had to follow up a few days later (Sunday) and when I walked in to the office it was a whole different vibe. The medical assistant who took me back the first time i came was in the front now and greeted me as soon as I walked in. She was very personable and asked if I was there for my follow up. I guess she remembered me. I thought it was just crazy how different the office seemed and how much nicer and faster they were on Sunday. The receptionist said she worked every weekend so I suggest if you want good and friendly service go on the weekend. It was so much better than the rudeness I got during the week!

This is by far one of the worst run places I have been to. I only needed a TB test for work. After $ 45 and over an hour and a half of waiting, I finally got it. Fast forward two days — back to have it read — another hour long wait just to have someone look at my arm. I should have been in and out 5 minutes top. What a waste of time. Never again…

Unprofessional-​Sharon Pabla
Yesterday I had an appt. When I got into the room I explained to the MA my reason for being there. I told her about the accident and the idiot who ran the red light. She was in and out of the room a few times which I found odd. Next thing I know the doctor’s refusing to see me due to «conflict of interest.» It was her spouse that hit us! The doctor wouldn’t even show her face and refused to fill my prescriptions until I could see another doctor.

I hurt my ankle while I was working in the backyard recently. Rather than go to an emergency room and take up a bed there and pay high co-​pays and get astronomical bills I decided to look into the use of an urgent care clinic. Best decision ever when you need a doctor, don’t have an emergency yet can’t get in to see your regular doctor quick enough. The wait was pretty long but that did not bother too much. As soon as I was taken to the back room I was seen by a very nice doctor who listened to what happened to me, examined my ankle, ordered me xrays, and sent me home with some prescriptions until it was determined weather I would need further treatment or not pending the xray results. Once I got in the back I was in and out. The medical assistant who takes the blood pressures and stuff could stand to work on her attitude. They send prescriptions electronically to the pharmacy of your choice I guess and I went to her to verify that they had my pharmacy info. and she was very snotty with me about that. My ankle hurt and I just wanted to pick up my medicine and go home. Other than the wait and this young lady I had a good experience here. The doctor was very nice and upbeat. He also sent me home with an adequate amount of medication to get me through this. He explained to me what they were for and how often he wants me to take them. It was nice he was realistic in terms of medications. They don’t have in house xrays so I had to go to a another local place for that and I got that done today. I should find out tomorrow what happens next.