Johnny’s Mattress & Furniture Superstore

This is a great store! I bought an entire house full of furniture in just a few hours and it was easy and fun. They can customize just about anything and if you don’t see something on the floor you can shop through the catalogs and order it. The prices were great and so was the selection and customer service. PS get the new latex king-​size bed — amazing!!!

Bought a bunk bed for my son, very helpful, I had already done my research and johnnys was much cheaper than buying online. Since I lived close by they gave me free delivery. Came on time and it’s very nice bunk bed. Very happy! Thanks johnnys!

Seeing as there was no review for Johnny’s I thought I would put one up. First and foremost if you are thinking about buying anything from here STOP and run the other direction.
Two years ago we bought a couch for our living room from here. About a year and a half of owning it the springs came loose and started to puncture through the cushions. We took it out to Johnny’s and they assured us they could order new cushions since they were under warranty and they would not charge us. The gentlemen working there also told us they would also be able to put them in for us. He told us it would take up to two-​three weeks to get them in (which I thought seemed a bit long).
So we called in two and a half weeks later to see if the cushions were there and they weren’t because they «forgot to order them». They got shipped over night to the store and my wife and I went in the next day. The owner was not there and I told them we were here to have our cushions replaced. A lady brought them out and said there was no one there to do it at that time, even though they were to have someone there that day to replace them for us. So we left them there. over the weekend, with no couch to sit on. We actually know the lady who does their repairs, so we called her. She wasn’t even aware of the situation and had no clue that she was to repair cushions for us. Johnny’s did not inform her of this. But she went in to pick it up to fix them since Johnny’s was clueless. Thank god we knew her directly. Who knows how long it would have taken otherwise.
We called Johnny’s to inform them of this situation and that we were very displeased. We ended up talking to the owner’s wife and she informed us that we would have to pay a $ 30 fee to have the cushions put in even though our couch was under warranty and we were told directly that we would not be charged. We told her we would not pay so she put us on hold to ask Johnny. She said the owner, Johnny, refused to pay the $ 30 to have the cushions put in. We had already spent the weekend without a couch and we don’t have anything else to sit on so we decided to take matters into our own hands and pay the lady who does repairs for Johnny directly, without going through the company.
More than half of the things this store told us they would do didn’t happen or the people working had no clue what we were talking about after multiple trips in the store. So we had to pay for Johnny’s mistake and stupidity.
Stay away from Johnny’s. Unprofessional and overall terrible service. I will make sure to tell everyone I know to stay away from this place. Go somewhere where the owner actually cares about his customers and the quality of his product.