Hampton Inn & Suites Mansfield-South @ I-71

This was my first stay at a Hampton Inn, and I was impressed! I was immediately greeted by Aric. He checked me in and offered me a couple of items from their «goody basket» for being an HHonors member. He finished my check-​in and offered me anything from their coffee/​tea selection.
The rest of my night was uneventful — room was nice and cozy.
The breakfast buffet was great the next morning, and I love that Hampton offers this.
The next day, I noticed a necklace missing from my bag, so I called back to see if they’d found it. I actually spoke to Aric again. He took down my information and called me back a bit later to inform me they couldn’t find it. I ended up finding it later, tucked away in one of my bags. Still, I greatly appreciated that he took the time to call me back.
Overall, I was pleased with my stay.

I am visiting my parents from out of town. I chose to stay here at the Hampton because I was confident in the quality of Hampton Inns even though I had never been to this one.
I spend the day with my family and come back to the room in the evenings simply hoping to wind down while watching a little TV before I go to sleep.
The first evening, there was no signal to any of the channels. The front desk came up 3 times to get it working and each time it went out again within 15 mins. He was very helpful and patient.
The 2^nd night, some channels worked so I just watched what was available.
The 3^rd night I decided to watch Sunday Night football on NBC. Of course, that would be one of the channels that don’t work. I called the front desk to inquire if there was an alternate channel for NBC since this one was not working. Jacob at the front desk suggested changing the channel up and down or try 124 to reset the channels. None of that worked. Jacob said there was nothing that could be done. Frustrated, I asked him to have someone work on it the next day so that I could watch the TV the following evening. He continued to say nothing more could be done. I had to get angry and insist that something be done the next day.
Supposedly maintenance will come tomorrow. I know it’s not a big deal to most but as a paying customer I have just gotten really frustrated.
Other than the stinking TV service, the hotel has been great. Very clean, day time crew very friendly and housekeeping leaves notes for me to have a great day and enjoy mate stay. Very nice touches. But I am ready for some football!

After driving 7 hours I needed a safe, clean, reasonably priced hotel to stay the night. Aric at the front desk was super friendly and fast at checking me in which is greatly appreciated when you have a tired toddler on your hip whose been stuck in a car all day. Every employee I encountered said hello. We ended up staying there again on our way back to TN a week later. Great breakfast spread also!

Nothing bad to report but nothing really good to report. The beds are clean and comfy, the service was good and for a little spot off the interstate it wasn’t bad.

We stopped here to stay overnight while on a long road trip. The front desk clerk was very helpful and courteous. The lobby and common areas were well kept and easy to find. Our room appeared clean and modern (as I expect at Hampton Inns). However, the bathroom had quite a gross shock in the shower. There was a hair from a previous guests nether regions stuck to the side of the tub (I washed it down the drain with the shower head) and a stiff, dried, used washcloth was inside the shower curtain (I used a hand towel to knock it down and pick it up to put in the laundry pile). I think the maintenance staff missed that when cleaning the room. Other than the bathroom, it was a decent night’s stay.

We tried this location after a previous successful stay at another location. It lived up. Same comfort and cleanliness. Same modern design. Same friendly staff and solid breakfast. Hampton Inn is definitely my preferred place to sleep!

It is obvious that hotel reviews depend upon the service given by the front desk upon check-​in. Mine was a very pleasant experience. I reserved two hotel rooms over the web. When we arrived at 9:00 pm the rooms were available, clean and comfortable. The clerks were efficient and had a comb and toothbrush when I asked. I really like the set up of the room. .. finally, a hotel with 4 outlets and 2 USB plugs on the night table! Plenty of room to charge three phones and an iPad. Bathroom could use some updating, but there were plenty of towels, a nice shower head and good counter space. An excellent value for this chain. Only real complaint is that my GPS could not recognize the address on Main Street. I highly recommend.

Rooms were clean and beds were great! I have not stayed at a Hampton Inn before, the complimentary breakfast was a nice surprise with western omelets and waffles etc.

I was not impressed with this location. Most Hampton’s are very well run and go out of their way to make you feel at home. When I checked in the front desk clerk acted like she was doing me a favor to check me in. The room was clean but, very small compared to other Hampton’s I stayed at before. The breakfast was pretty sad. The eggs were all dried out and the mix for the waffles was so watery it ruined the waffle. Don’t think I’ll be back anytime soon.

I have stayed at this Hampton before, unfortunately, my stay this past weekend left a bitter taste in my mouth.
The positive: Check in was easy; room was clean.
The negative: The noise was horrible. Granted, it’s not the hotel’s fault if guests insist on acting like animals, but it is up to them to do something when complained about it. I had a late night event that I was attending and wanted to get some sleep prior, which was impossible. I requested a room change; none were available, but I was assured that the room would be called and told to quiet down or they would have to leave. Great, but still doesn’t help me get any sleep.
Housekeeping: Knocked on my door prior to the check out time. I called out since I was getting dressed when they decided to try and enter my room. When I asked what they thought they were doing, they told me they would come back later. I could understand if I was in the room past the check out time, but I wasn’t.
Check out: No one was at the front desk. Eventually, someone strolled out from the back. I turned in my room key stating I was checking out. She took them with an okay. Didn’t ask if I enjoyed my stay, thank me for staying at the Hampton — NOTHING.
Due to this experience, it is doubtful I would stay here again.

Never again. This hotel and parent company do not put their customers first. Out of the hundreds of hotels I’ve stayed at, the management and front desk staff (Jake) here are the most rude and un-​inviting I have come across. I will never stay at this hotel or the others in their portfolio again (sunrise hospitality inc) Hilton hotels are one of my first choice’s, It’s to bad that this franchise if giving Hilton a bad name.

«Hampton Inn & Suites-​Mansfield South» is a clean, comfortable, but otherwise inoffensive and undistinguished member of the Hampton Inns chain. It is situated in a clutch of fast-​food franchises at the junction of Hanley road (an east/​west street) and Main St. (which you can take north to downtown Mansfield). It has no distinguishing features, no view, and is not close to anything but Interstate 71 (about 100 yards). There is no patio or any outdoor common space. This is the terminus of Main St. and there’s nothing out here but housing (some quite nice) and blueberry farms. Certainly nothing you could walk to. Oddly, the hotel is sandwiched between two private homes.
On the bright side, the beds are firm and comfortable, the lobby and the rooms are well lit, there’s plenty of hot water and the water pressure is good. The staff members I interacted with were competent and polite.
There are two things that really make this place stand out. First, the pool is not over-​chlorinated — most places you can smell the pool throughout the lobby floor, but here it’s contained in the pool area. I complimented the pool maintenance guy and the desk clerk on this.
Second, and most important to me, they do not keep Fox News blaring in the common area where the continental breakfast is served. This is a blessing for which I will always be thankful and for which I will gladly recommend the «Hampton Inn & Suites-​Mansfield South» to anyone care to listen. A «3» anywhere else, this makes «4», hands down. This is now my first choice of places to stay when I visit Lexington to visit relatives.

Not brand new but every things updated. Flat screens and wired internet. Not to shabby for Mansville

Got to like a Hampton in a small town. They take care of us road warriors when we come to town.