Brow Vixen Threading Salon

I love Brow Vixen. I’m usually in an out pretty quickly. But, on a weekend afternoon, expect a little bit of a wait, but not much. Threading is usually notorious for being painful, but it doesn’t hurt at all. I don’t even flinch. I go here every 2 weeks to get my brows threaded like clockwork and will continue to do so.

My absolute fave place to get my eyebrows done. Came here on a Groupon special and have been a loyal customer ever since. Less painful than other threading places and last longer than waxing. Super friendly staff

They do an excellent job, whether you’re getting your brows shaped or eyelash extensions. I don’t think the staff is particularly «professional», but they are super friendly. I’ve only been a handful of times but everyone chats with me like we’re old friends, which I like in a beauty salon.
In fact, the owner was going through a lot last month and she had cancelled her appointments one week so that she could be with her family. I didn’t know that until one of her other regular customers popped in while she was doing my lashes and was surprised to see her because she knew she was planning to be off. Even though she had only done my lashes once before, she knew I was coming in to get them done again for my wedding and wanted to keep me from having one more thing to stress over.
Even if they didn’t do the best job (but they do), that alone would guarantee my loyal business.

So my husband and I have been going to this salon since the beginning of this year, and so far we were both very happy with Bini, as she always does a great job. However, I don’t have very many nice things to say about their general customer service. I previously had a bad experience here and nothing was done about it. Instead, every other time I went in after that, I just got dirty looks from the owner and other employee, Rida. Another time I went on Unilocal and noticed there was an $ 8 for $ 16 deal going, and asked for more details about it and though I was given information about it, I went home to purchase the deal (which hadn’t expired yet) and it had been taken off. I’m sorry but if you don’t want to give promotions, don’t put them up just to attract customers. Now today when I went in with my husband, Rida was there and did not greet us and SKIPPED OVER US to take the next girl who came in after we did. This is completely unacceptable.

I wanted to like this place, I did for a short while too, but honestly it’s about time i wrote this review. While the girl I go to does a decent job on my eyebrows (which was the sole reason I kept going back), their customer service, or lack thereof and unprofessionalism has done it for me. These girls are always, and i mean ALWAYS on their cellphones, having conversations while they sit behind the counter WITH CUSTOMERS PRESENT IN THE SALON. Facebook and Instagram take importance over greeting customers apparently. They will sit behind the counter and handle cash while they are «off the clock» but cant take a customer for services. I’m sorry but if you don’t want to do my eyebrows because you are «off the clock», why are you sitting behind the desk, why are you cashing out a customer, WHY ARE YOU EVEN THERE. Also, they have no problem telling the entire world who comes in and what service they get done. I was there for a service a few weeks ago, and the entire DFW metroplex knew about it before i got home. Don’t bother complaining to the owner because she’ll just tell you «I’m not their mother». EXCUSE ME??? Not the attitude you should have as a new business owner who barely has any customers. I tolerated all of this nonsense ONLY because Bini does a great job on my brows and they always look the same. But seriously these girls need to learn some manners and professionalism. OH and don’t believe the other review about how sweet they are BECAUSE THE GIRL WHO WORKS THERE WROTE IT!!!

I love this place! I am obsessed with my eyebrows and can flip if they are not purrrfect. but everytime I go here I love my brows even more… and the salon is so cute and the girls working are so sweet!