Baskin-Robbins

I love baskin robbins and their ice cream selections. We usually get our cakes done here but we ordered our cake at this location for the first time and it was an utter disappointment. The cake was beautiful but the writing on it was so ugly. I can’t express how disappointed I felt when I saw the cake but the workers were so nice and friendly, I couldn’t bring myself to complain. Also, I wouldn’t know how they’d fix it. We also bought cheap looking candles here, 12 for $ 5. Ooooh, we should have went next door to tom thumb. So much regrets. Most likely will not be coming back for another cake.

When we usually go here for some ice cream it’s good, this past Wednesday we got our ice cream from the younger lady working there while the older lady disappeared. A minute or so after we sat down the entire place started smelling like someone was smoking inside. It got so bad we had to take our son outside and finish (in the 95+ degree heat)
A minute or two later everyone else in the place got up and came outside and asked if we smelled the smoke too. It was definitely smoke like a person smoking inside, not like something burning.
We checked the restaurant next door and they are non-​smoking as well so no idea.

DO NOT ORDER A CAKE FROM THIS STORE! I ordered a cake from this store online on 4÷16÷14, and I received an email confirmation the same day at 9:30 p.m. confirming the order including that I ordered from the Mansfield store and that it would be ready on 4÷19÷14 by 11:00 am. I arrive on the 19^th at around 12:15 p.m. to pick up the cake. They do not have the cake and tell me that they didn’t get the order. I showed the lady working, Lucy, my order confirmation as she was on the phone talking to the owner. Lucy confirmed to the owner that I had ordered the cake from this store, and they didn’t get the order. At this point, my husband came in telling me we have to leave because we are going to be late for my daughter’s party, so I left without a cake. Later that evening, I go back to the store thinking that since the owner knows about the situation, my money will be refunded. I explain the situation to the young girl managing the place. She calls the the owner, and the owner tells her that she has to talk to corporate. The young girl tells me this after she has hung up with the owner. I inform her that I had already showed my order confirmation to Lucy, and I showed the young girl the debit for the cake from my make account which took place on 4÷17÷14. At this point I was upset, and told her that I didn’t get the cake and want my money refunded. She called the owner again and calmly explained my situation. I overheard the owner acknowledge to the girl that she knew that I had ordered the cake online, been charged and not received it. Then, she told the girl to tell me to come back tomorrow and that if she refunded the money to me she would fire her. I didn’t get my money refunded, and I will be going back everyday until I do. This owner only cares about her $ 28.99, not her customers or the fact that she didn’t provide the ice cream cake that a sweet, fun-​loving 8 year old girl so dearly wanted for her birthday. SHAME ON YOU, OWNER!

Yeah! It’s open again. There is no ice cream like Baskin-​Robbins. It’s real ice cream, not air and milk product and I love their flavors. 31 Flavors seems to struggle in Texas. Who wants ice cream in the winter and most Texans prefer Braums. Not me, I like the flavor and texture of 31 Flavors. The reopened store seems to have a little less product. Also, it’s not kept up as well as the previous owner kept it. Nevertheless, the ice cream is still great and their milk shakes are to die for.

NOW CLOSED — Unfortunately, this location just recently shut down. No relocation notice. Just a «For Lease» sign on the front of the store now. The sign is still up, but nobody is home now. I was sad to find this the case, as we had headed there last Sunday to get a treat of ice cream for my family and I. We prefer this place over the others, like Braums, or that Marble Slab Creamery store.
The only time we ever had an issue here was when one snooty worker come over to us and lectured me for using a camera to take a picture of my daughter enjoying her ice cream after a school play. I tend to take photos of my kids on special days like that, and to celebrate her first school play, I took her out for ice cream. We did the same for her first dance recital, but at that time, no one fussed at me for taking my child’s photo. The first time though, the worker said it was against store policy. Only problem was, no where on the premises did I see a sign that said no photography allowed, and when I asked where this was posted, I was told it’s not, but that’s the rules and if I didn’t abide, I’d be asked to leave. I just chalked it up to a teenager having a bad day. Besides, I didn’t see him working there anymore when I went back.
All my other visits were always pleasant though. Once, I asked for a glass of ice water and the server was accommodating. I asked for a lid too, and even though they didn’t have soda fountain lids, she gave me a shake lid (domed top). I joked to her, explaining that I was the sort of clutz that needed a lid because I often knocked over my drinks. Believe it or not… just minutes after I said that, I actually knocked over my drink and made a small mess, but much smaller than if I didn’t have the lid. It almost looked like I spilled it on purpose. LOL! She got a real laugh out of it though and helped me to clean up. I really hope that they re-​open somewhere in Mansfield though. I enjoyed having a Baskin Robbins within the city. Otherwise, I’d have to go to Arlington, and I just don’t go there enough, which means I’d miss out on my favorite seasonal flavors. :(

Apathetic teenage help kind of ruins the atmosphere… Dirty and can’t answer questions about allergens in products.

This is a great place to take the kiddos for ice cream as long as they are running some kind of deal or maybe you have money to burn. The kids loved to pick out their flavor of ice cream from the 32 choices. I have to give thumbs up to the peppermint ice cream. It rocked! Tuesdays would be my day of choice. They offer $ 1 kid size ice cream cones, and $ 1.50 regular size ice cream cones. This Baskin Robbins was really neat and clean. The staff was very helpful and friendly. I could only give it 4 stars because of their high prices.