A-Mar Auto Group

The dealership was clean, nice folks to talk with, great selection of trucks.
I only needed an old truck with a V8 to drive to and from northern NM, tow a travel trailer from time to time and provide something for my 3 kids to use when they needed a truck. So my needs were not for a new or near new truck.
I looked an a 2001 Ram 1500 quad cab Laramie with only 145k or so miles. 10,000 miles per year verifiable is not bad.
Nothing seemed to be needed except for new tires and there were those notorious ‘cracks’ in the dash (3 of them total) but nothing had fallen apart yet. The bezel also had a couple of chips, but that’s about it.
I took pics/vid’s of it when I first saw it and @ a month later I made an offer and they accepted it and I came in to close the deal, it had just gotten out of detail I guess.
The salesman asked me if I had seen or driven the truck.
I was confused at the question since he was the one that showed it to me the first time and we had had email communication over the past 30 days.
I noted yes I had driven it a month ago and if it’s still in the same shape then I good to go. Finished up the paperwork, got the keys and got in to head home.
On the way home I noticed the bezel now had 2 more chips/​cracks on it and it was now loose. I pulled over and started giving it a once over and noticed many more cracks in the dash and now pieces were loose.
I headed home, turned on the AC and as I drove home I needed to turn the AC down. Speeds 1 and 2 would not work now.
I contacted the salesperson, Russell, and gave him the info. He said he’d get back with me. But he never did. I again contacted Russell and he said he was still talking to his shop people.
I got kinda irritated but figured everything would be good in the end so I went and had the fan resistor (i believe this is what they called it) replaced and ordered a bezel to cover up the existing one. I have to put this on myself.
Only thing left at that time was the dashboard being cracked so many more places, assumed it happened when they detailed it with armor-​all or something like it.
Never got any feedback, just that they’d let me buy it at their cost, which I can do that with many people I know. I was looking for them to own part of the problem.
I was hoping and noted in an email that I’d be okay with splitting the cost of the dashboard since I had already taken care of the bezel and fan resistor on my own $ 200 for the both and I had to install the bezel.
Got nothing from Russell from that point out, nothing, no calls, no emails no offer, not even a ‘no we cannot help you’.
So even though I had high hopes that this place looked better than most used car dealerships, had a nice inventory of trucks (though all diesel), I ended up in the same shape as any other buyer is at any other used car dealership, I was not told the truth when questions were asked and no response is a clear indication that I am correct.
I’m not going to bad mouth Russell, the salesperson, because he is not the owner. Some couple that is deep into real estate, old folks homes, golf courses, nursing, etc owns this place and has a truckload of money in collector cars; however, they can’t do what would have been considered ‘the right thing to do’ and share in the expense of the damaged dashboard.
Take it for what it’s worth, this is my experience. This place is another ‘buyer beware’ dealership.

ok, Here is an update.
Our vehicle was finally paid off 1÷16÷14 (was traded in on 10÷31÷13).
Will, the manager, was super friendly and took care of our issue.
We may give A-​Mar a shot again, if the price is right.