I love CWLC! This is the first daycare I have ever put my children in, so to say I was hesitant at first is an understatement. All of the staff are friendly and caring and make my children feel comfortable. It always smells and looks clean when I go in, which was one of my top priorities. Breakfast, lunch, and snack are included in the tuition so that’s a huge plus. The meals are nutritious and my children enjoy them. They even have a bus that picks up from the local schools, which is very convenient for me. A few of the teachers I’d like to point out are Andrea and Destany — my children absolutely adore them! I am happy knowing there are teachers that truly care about my children. Also, the owner Sherry is very understanding and accommodating. I highly recommend CWLC!
G H.
Place rating: 2 Austin, TX
As an update to the owner’s comments, 1) To say that a name is unique to explain why teachers cannot spell it even though we have spelled it correctly on enrollment forms, labels, and even corrected it SEVERAL times on the sign in sheet and told teachers that they were spelling it incorrectly, is unacceptable. His name is sprawled across his lunchbox in LARGE letters which he brought every Friday! He has been at three daycares, and somehow yours is the only one with staff that has managed to misspell it, something that they struggled with even though, again, we pointed it out several times. The issue is not the«uniquness» of his name, which is actually a real name that has existed for generations. It’s about attention to detail. 2) Posting updates regarding the unauthorized entry of a daycare facility in a local newspaper that not everyone reads/receives, and on a Facebook page that not all parents belong to in hopes that they will all read it, rather than directly communicating with parents via a letter is not the same thing. At all. 3) The code should have also been changed soon after it happened, especially if the suspect had not yet been apprehended and could therefore come back and try to gain entry again. It is not uncommon for centers to change access codes periodically without giving specific reasons. If you wanted to protect the privacy of the investigation, a simple letter letting parents know that the code was changing was all that was needed, without explicitly stating why. 4) To say that we never responded to attempts to meet with us is untrue. My husband tried several times to look for the owner to set up a meeting, both before and after school in the week after he offered, and he was not available. We even asked the various people in the front desk area when he would be available, and they responded that they were not sure. Soon after that we decided to start looking for a new facility and simply decided not to set up a meeting. Also, thank you so much for spelling out my last name in your response to my first review. The purpose of abbreviating usernames on this site is specifically to create anonymity in responses, a point which has apparently completely passed you by.
Jon S.
Place rating: 1 Austin, TX
This is a brand new Center, and we enrolled our(then 3) year old last year. At first, everything was fantastic. The teachers were attentive, caring, and knew what they were doing. Unfortunately, they grew very rapidly and were not able to staff enough teachers/caregivers to meet the needs of all of the new children they were enrolling. Most of my neighbors also used to use this Center as well. At least until we started getting random calls in the afternoon demanding we pick our children up. They have, on numerous occasions, claimed our children were«overly rambunctious» or were«running around» and would demand us to pick up the children for the rest of the day. This caused myself and my neighbors to leave work early to pick up our children. Upon further inspection, we were able to determine that the Center was understaffed on these particular days. It is quite easy to determine this when you are called to pick up your child, and there are 4 other kids in the office with the Director because the classrooms are full. Staff turnover was immense. I showed up unannounced several times to see caregivers being very rude and mean to the kids. One«Teacher» in particular was also very grumpy to the point where she would never smile at anyone… ever. If one is that unhappy in ones career, one should look for a new line of work. Further, when speaking with many of the caregivers at this Center, their behavior is such that I wonder if they have had any training in how to deal with young minds at all. There were a few bright Teachers, however the dim bulbs took away most of that shine.
Jeniffer B.
Place rating: 5 Austin, TX
As a first time working parent, it has been such a touchy subject, who to leave your child with. You read so many stories and truly worry about your precious child being left in care and not being taken care of. I can honestly say, that is not the case with Creative World Learning Center, every single teacher is so warm and loving. The owners and director are really on top of their game. I have not had worry about my son being in their care. We really love the learning environment he is in and that he doesn’t cry when we drop him off. I’d highly recommend CWLC to any parent!