Cruzin’clips

If I could give zero stars on this review, I would do so. My experience with this «clipper» (a very appropriate term in more ways than one) involved the scheduling of grooming services for my 6 year old collie. They had groomed her once in the past and inferred that because of all of her fur, they used more water than usual. This time, the appointment was made for 4 weeks into the future, due to their schedule.
When the appointment day finally came around, Cruzin’ Clips was a no call/​no show. OK, I thought perhaps they had a scheduling conflict and just forgot to contact me. I called them to reschedule and got voice mail — several times. I assumed they would do their best to accommodate since it was they who were the no show. After about a half dozen unanswered voice mails, I finally got a call back that went to MY voice mail unfortunately. The message indicated they had had an emergency «that day». No other explanation and no offer to reschedule.
Another 3 or 4 voice messages that I left went unanswered. Once all was said and done, my collie was 6 weeks overdue getting groomed.
OK, this was not a life/​death issue, but it was more a matter of common courtesy or civility. If the problem was they didn’t want to groom my dog because she was too much work or something, then don’t make an appointment and then just decide not to show up and not bother to call! Return your phone calls. Very unprofessional!