Tax Specialists

If you want your taxes done, this is the place to go and Dina knows her stuff. I’ve been going to her for years and falling in that long line over and over because she is worth it. I’m having a hard time this year, but I am determined to see her. There is a reason why people keep coming back and it is because of Dina.

Whats with the hate?! Dina is the best, fast, honest and knows the in’s and out’s of tax law. If you want to get the best deal and get YOUR money back, go visit Dina.
I almost hesitate to write this because the wait is always 2 – 3 hours anyway.

If you want to experience the epitome of the New York unprofessional experience, this is the place. I have used these services for years now and have recommended her services to several people. Never again! I have never been so embarrassed by receiving negative comments from personal relationships because of not only her lack of professionalism but discrepancies that occurred in filing. Worst of all, my husband was my last recommendation. This year it was more difficult to file and obtain a tax refund because of the utilization of her services. On a positive note, she really is a great lady, and I think her intentions are good. It is just unfortunate that intention is not enough to run a professional business. I watched my husband question what’s going on and experience unnecessary disappointment because of my recommendation. I will never put myself in this position again. I should have just followed his advice, paid more, use a real tax company and received the kind of service worth paying for.
She’s also impossible to reach.

you must get there early and be ready to wait till it opens, there will be a line 15 to 25 deep so get there by 7:30 they open up at 9:00,she’s the best there is she’ll find things to add on that you didn’t even think of and please have all your papers with you, she always looks out 4 me and all who show up, it’s bin over 7plus years and no complaints from me

Quick summary of my experience here today — GHETTO!
Dina is good but that’s if you are lucky enough to even see or reach her. The customer service here is definitely the rudest I’ve endured in a long time which is hard to admit since the first time Dina did my taxes in 2013 she was great. This year, not so great. The «receptionist» (if you can even call her that) welcomed me by shoving a number in my face and yelling at all the clients as if she was herding cattle to take a number and have a seat. She proceeded to keep the front door locked so that no one could enter or exit the office without her giving them the rite of passage. Dina has a drop-​off service for former clients so you do not need to wait on the line, and when I tried to explain to the «receptionist» I was a former client and if she could confirm my documents were received (which I sent over 2 days prior) that would be helpful. Nevertheless this lady was extremely unprofessional and proceeded to state, «I don’t know what to tell you.» She didn’t know what to tell me in regard to my personal and financial info being received on their end, which ultimately left me feeling very uneasy. I tried to explain this to her and at this point she took it upon herself to ignore me as if poof, I just disappeared. At that point, I kindly asked her to unlock the front door and let me out of there.
Bottom line — No matter how good your service is, you should never treat your clients with disrespect. Customer service skills are the key to a good business and if you lose value of that, you will straight up lose business.

Listen. I was just there, so let me break it down for you — don’t let these bad comments deter you, seriously. (Also keep in mind that my insight comes from a busy busy day in the bum-​rush before 4 – 15)
Number one. Dina. She’s REALLY NICE and friendly. These people sayin she yells at the assistant… WELL. She’s been sitting in a corner typing and doing math for HOURS ON END, hasn’t gotten up to pee or eat, you think you’d be peaches and cream? Not to mention, IDk where you’re from, but for those of us from here, or jersey, or LI — THIS IS HOW WE TALK TO PEOPLE! It’s «HEy — you, where’s The thing?! Get it ova here !!!» not… «Oh bless your heart now, can yall please fetch me a pen ?» We’re at a TAX place in nyc… not some southern bed ‘n breakfast, so I’d say she’s more than sweet — she was so super nice to me!
OK, now about the wait and the office. Again, this is a no frills, folding-​chair waiting room kinda place. So I guess leave your pearls at home? I mean, you’re paying for the SERVICE — her experience, and clearly KILLER knowledge. (which I’ll explain in a sec)
Do not come here if you have somewhere to be and you can’t hang around for several hours! Yes — HOURS. I was about # 11, out of about 14. (I had gotten there at 8:40, which was not early enough apparently, but oh well) BUT LET ME TELL U, IT’s WORTH IT! You just gotta plan it out, I wouldn’t come at 9, when you have to be somewhere at 1 and there’s 10 people in front of you. From open, to about 2:30 (when I left) She saw 11 people, so thats almost ½ hour per person avg. SO — if you come and there’s 6 people ahead, decide whether you can wait for 3 hours or not. If you can — chill out it’s not bad! She has a 40″ (estimating here) TV you can watch movies on. (They played Ms. Doubtfire today, Hehe!) OR, bring a book, your computer, etc. I would bring some snacks too, but if you need to step out for coffee you can, as long as your name is on that list! (It’s first come, first serve, and the make a list) Oh, also — if you’re waiting before 9, beware of cutters! When she opened the door I had to call out some jerk who was pushing their way in (.uh, like… we see what you’re tryin to do here, man) SMH.
Ok now about the taxes… holy sh**t! I was shocked to get almost 3k. Last year, I only got like 780. This year, I had a 1099 to add, along with tuition. I brought a list of my expenses and some receipts, which probably helped a bit. Nevertheless, she really, clearly knows what she’s doing — it’s obvious, like she’s not fishing around to try and come up with stuff. She’s straight to the point, hunts stuff down, and bam bam bam you’re out in like 20 mins! (again, this is for me — the avg was from like, 15 — 45 mins per person based on their situation)
Look, I wouldn’t be writing all this stuff for nothing, I am really happy with what went down today. If you’re looking get the most out of your refund, from a personable, friendly person then go to Dina!!!

Now I can add she is a liar. I came in 10 minutes early, not 15 minutes late. No one was «irate» but I am now after that BS response. I judge a book by its quality and this I can assure you was garbage customer service. Thanks for the reply and I’m glad you enjoyed the picture of the random dude napping in your «office.»

Dina is awesome. She does everything in her power to get you back what you’re owed. The wait time can be a bit of a drag sometimes, but its because she’s totally worth the wait.

We have been going to Dina for years and have recommended her services to a number of friends. Her office gets seriously packed (think Chinatown meets Times Square) during busy season so prepare to wait. However, your tax return will make the wait well worthwhile.

Taxes have never been so simple! Dina is wonderful and super friendly!
This was a tip I put in when I did my taxes on January 29. ^ And I completely revoke it! My tax return had not been deposited into my bank account and I was curious as to know why. So I naturally called. The assistant told me to call the IRS. When they couldn’t give me any information I called back and she took my number. I never received a phone call back. So I tried again. The office was closed but the voicemail said to text. Great! I texted her my information crossing my fingers that I’d get a call back. I did. But unfortunately I was in the shower. So my friend answered the phone for me knowing I was anticipating the call. Well, from what my friend told me, whoever was on the other line, be it Dina or her assistant, was completely rude. Saying who are you? What do you want? (Um I’m sorry, aren’t you a business woman???) Later asking her if she was a lesbian! IM SORRY, WHAT!!! What a completely unprofessional thing to say! How is someone a lesbian OVER THE PHONE??? My friend finally was fed up, cursed, and hung up. I tried texting her back afterwards urging to give me a callback to explain. Surprisingly I stayed very calm. Still have not heard from her and oh! I received my taxes via mail instead of direct deposit. Thanks Dina!

The only place I’ll ever get my taxes done, but also the most difficult place to do so. I tried to come by a few times last season but the door was locked both times and I came around 10am! We were told that Dina had been booked up thorougly so I had to go elsewhere which was an absolute bust. Keeping my fingers crossed that I’ll be able to get in this year! Dina, a consistenr sign on the door letting us know if you’re booked fully or an updated number to contact would be fantastic. I really don’t want to go anywhere else this year!

When I called, the receptionist said to be there at a quarter to 9, the office is suppose to open at 9. Dina doesn’t show up until 9:20. No sorry I’m late, thanks for waiting. That should of been a red flag right there. But gave her the benefit of the doubt. Second clue, she treated her receptionist with no respect, no professionalism what so ever. So I waited 2 hours and finally it was my turn. I had my ID but didn’t remember that I had to bring my husband’s ID also. All she said was, I can’t do it, it’s not worth it for me. I asked if I can just bring his ID the next day. Simply no was her answer. No consideration of any kind for her potential client. She could of offered to do the return for me, not file it yet until I bring his ID. Or at the least, suggest that I come another day and I will be the first with no wait. Instead she told me I am better off doing it some place else, after I had waited at her office for 2 whole hours. She doesn’t even deserve 1 star, I would give a big Zero if I could. Please don’t do your taxes here. She’s cheap for a reason.

Dina is the best! I’ve been going to her for about 3 years and I’ve always gotten a generous return. She really looks out for you and is very attentive and patient. The wait is pretty crazy though, but I definitely see why people always stick around, even if they’re the last person of the night. Make sure you come prepared though to keep things speedy, and bring food haha!

I have referred all my friends to Dina. She’s honest and thorough. I no longer go to her because I live a bit far, now. I highly suggest showing up early, very early… this office is as packed as Times Square on NYE.

Outside of having my apartment cleaned I take pride in getting things done for myself, especially my own taxes. Taxes are a pain in the ass, but I always did them on turbotax because it was cheap/​free. This year after moving and switching jobs I didn’t want to miss anything so I took a recommendation to visit Dina. Long story short, I was 100% sure by my own calculations I would end up owing an additional $ 500-​$ 1000 this year all things considered (gotta love paying City/​state/​fed in NYC!). I even offered a bet with my friend: If I got money back, they would get my tax return, if I owed money, they would pay them! Thank god they didn’t take that bet.
When she told me I was going to get over $ 3000 back this year I wanted to rock my face off, I’ve been lucky to get a couple hundred doing them myself. I would have split the return in half if she asked but I was more than happy to pay $ 150 for a couple W2’s…ect
She’s super quick once you’re in but try and get there around 9am otherwise you are in for a wait.

Thank you Dina for providing an excellent service.
I have been going to Dina for three years now. She has a very simple, no-​frills office, but I presume that is how she is able to keep the fees VERY reasonable. Her work is very thorough, and she makes sure you get a FULL tax return.
She doesn’t take appts; Only walk-​ins. The wait can be long at times, but it is well worth it!