C&J Bus Lines

First, I take a variety of options for travel, from Amtrak to Bolt to Greyhound to rental car and had an overall positive experience. C& J was the first public transit to make me feel like more then a customer. I had to change my travel plans ALMOST last minute over the holidays and was told about a possible refund. I really did not think it would happen and didn’t rely on it either but they personally reached out to me! AWESOME customer service!

They are consistently top notch. Friendly, smart and safe. Wifi and outlets make for a productive &/​or entertaining ride. Thanks for the water and snacks.

I took C & J to Portsmouth NH. Previously I would take boltbus to Boston and my friends would just come to south station to pick me up. I’ll never go back to that! At first I just booked for convenience, as to not have my friends drive the 40 min for pick up. When we printed our tickets I saw assigned seat #‘s and thought that was annoying/​weird. But when I stepped onto the bus and saw how the seats were lined up only 2 on one side and 1 on the other side! Limited seating and lots of leg room/​space! The bus looked clean and comfy! Then I get to the back and they have a whole snack counter set up full of pop corner chips, raisins, granola bars, nuts, apples and a k-​cup machine with coffee and tea! It doesn’t stop there! As far as bus bathrooms goes, this one takes the cake bc it had running water in the sink. (There’s just something gross about only being able to wash your hands with hand sanitizer –though there was a dispenser for that too.) They also give 2 movies on the trip and free earbuds in case you don’t have your own. Very clean and comfortable! I want to go to NH all the time just bc it felt like such an easy comfortable ride over! Don’t do boltbus if you don’t have to!
There are a lot of complaints I see here about the free wifi. True it really didn’t work. But I wasn’t expecting it to work. The Bolt bus wifi almost never works. I guess bus lines shouldn’t advertise free wi-​fi in general until they can actually get it to function!
p. s. if you’re leaving from Port Authority, NYC its gate 2 on the south side of the station, downstairs!

I usually love this bus but this trip Portsmouth to NYC (10:30am on a weekday) the driver stopped twice to use the bathroom and make himself coffee, we went through a weigh station for no reason, and then stopped again to switch drivers. We also took an unfamiliar route in — don’t know if it was to avoid traffic that we ended up hitting anyway but this was by far the least productive and error-​filled journey I’ve ever taken. Wish I knew both driver’s names as I would go out of my way to avoid this again.

I’ll never take another carrier again! Cleanest bus that offers snacks and soft drinks, the seats are roomy and so comfortable! Drivers were so friendly and accommodating. Thank you C&J for offering a great service from New York City to the Seacoast of NH!

The bus is fine, but I need REAL WIFI, not pretend Wifi. They advertise something that doesn’t work. Never has worked every time i have ridden. They got the weakest they could so they could say, yeah we have free WiFi, but you can’t actually use it/​what’s the point– false advertising?
$ 75? C’mon!!!

Definitely as good as a bus service gets.
Taken it in the past and have found it roomy, easy to get on and off, and friendly. More freebies and leg room offered than many airlines.
I recently had a terrible experience with another carrier and got stranded in the middle of Connecticut on my way to Boston to catch a Portsmouth bound C&J bus. I ended up missing my C&J connection and turned back around to NYC. Despite that the issue was with the other carrier, C&J still refunded my tickets with out a hassle. I heard back from them via email only a few hours after writing them. I am still waiting to hear back from the other bus service regarding a refund.
If you are New England bound, C&J seems to be the way to go as far as buses are concerned.