24/7 Mobile Locksmith Union Square NYC

I really would like to give 0 stars…
My complaint starts on Sunday, August 5, 2012. I had a cleaning lady come and she felt the need to steal an extra house key that I had. I called around for a locksmith in Brooklyn and was unable to come out the same day. I found ²⁴⁄₇ Locksmith via Google, did some due diligence and thought I was all set. They sent a technician to my home, he arrived 10 minutes early and was prepared… or so I thought.
My landlord installed the locks and would typically take care of this but she was away. I was advised by my landlord to get the locks rekeyed and not changed. I called around and was quoted under 100 dollars to rekey my front door locks. When I initially spoke to ²⁴⁄₇ Mobile Locksmith I was told rekeying was the best and cheaper option (they even have it on the site). The technician arrives and tells me that my locks «don’t have a cylinder and can not be rekeyed». WRONG… So I asked if he was absolutely certain that was correct (and being a locksmith I trusted his judgement). He advised me that I had to change the locks, I asked again «ARE YOU CERTAIN?» as my landlord (again who installed the locks) advised me of something different. He told me yes that the locks needed to be changed and I went ahead with the service. Total Bill came out to $ 247.15, seemed a bit high… I then decided to call a REPUTABLE locksmith and they advised me that it was EXTREMELY HIGH, and that the rekeying should have been done (pending there was no damage to make it impossible)
I called and voiced my initial concern the day of the service and spoke to someone they said they would reach out to the office manager and/​or technician to see what the issue was. Ten minutes later the technician called me back to ask why I complained. He advised me that he did the best he can do (at which point He also advised me that he DID NOT KNOW HOW TO REKEY THE LOCKS AND THAT IS WHY IT WASNT DONE) and that he has three kids and a wife so he doesn’t want any problems. I then called the company back to tell them not to have the technician call me back about his issues at home because that made me uncomfortable. I just wanted to get answers.
I was told that the complaints supervisor would get back to me by Wednesday (8÷8÷12), I heard nothing. I called back and said someone would get back to me by Friday (8÷10÷12), again I heard nothing… (not even a courtesy call saying it was being looked into and more time was needed)
Last Saturday I called and spoke to SARAH (since thats the only question she could answer), who advised me that there was NOT A SINGLE PERSON I COULD SPEAK TO BESIDES ADAM (the complaint supervisor). I asked for a manager and apparently that’s ADAM as well. I asked for the company owner’s email address/​phone number. and that sent her over the edge. She then began yelling (her frustration as she called it) saying that she doesn’t have the owners personal cell and email. (which I didn’t ask for) I asked for his business contact information… I was also advised the company owner didn’t want to talk to customers (WTF??)
Still unresolved, luckily I paid with American Express and they are taking it from here.
I would not recommend ANYONE use their services because they don’t care about customers and apparently are so backed up with complaints that they aren’t able to respond to you in a reasonable time.