Look! Optometry

I’ve held off on writing this review simply because I dislike writing bad reviews … But my trip to Look Optometry has been on my mind since I visited them first. Here goes …
I pay for my VSP insurance out of pocket, just want to put that out there. I found Look on the VSP website, along with several others. Look’s reviews rubbed me right plus it was in Manhattan Beach (I love MB). My appointment was on a Saturday.
I walked in, I was greeted and «checked in». I waited for about 20 minutes before Dr. Silverman got to me. So I was able to see how they (unfortunately, I do not remember the male and female employee’s names up front) interacted with customers. People came in, askin about frames… One lady tried on several frames. The female Look employee helped this lady to no end. Opening several cabinets for her to try on frames, suggested some frames, gave her opinion on the look … She was doing exactly what I expected. The male employee was helping a gentlemen with adjusting his frames, tightening the same screws over and over again … Whatever the customer needed.
Ok, so Dr. Silverman calls me back and here is how the convo goes …
«hi, I’m dr. Silverman, it’s good to know you.»
Me: :) hi, likewise Doctor.
Him: «So uhhh, is this the Obama care you have here ?»
:/​Why does that even matter ??? After I explained to him that it was insurance I paid for he went on to say I was basically wasting my money on something I could get for free. We get past that and do the eye exam. Then he tells me that the female employee will give me my prescription or help me pick out frames if I want to purchase them there .
He passes me off to her, she looks at my chart and says «Oh, we have a $ 99 package for you». I ask what it is and she says it includes the frame and the lens, it’s a package for my type of insurance. She takes me over to a drawer, pulls it out and says «ok, this what we have to choose from for our $ 99 package»
My issue, why was I only limited to the $ 99 package? Why didn’t she suggests frames for me? Why didn’t she help me pick out a frame ?
My only assumption … They were under the impression that I had free insurance, so I didn’t have money to spend. They treated me completely different compared to other customers. I was never offered anything outside of that crappy $ 99 drawer. I probably should have asked but I shouldn’t have to ask for customer service.

The staff was super sweet and helpful as was Dr. Silverman. Extremely accommodating! Best eye doctor I’ve been to in a long time.

Best eye doctor I’ve had in 22 years. In fact just after my appointment the other day I was laughing that I cannot remember one single previous optometrist I used in my life! Dr. Silverman explains EVERYTHING even if you do not ask, gives suggestions trying to help you save money, has a great sense of humor, can talk about education, health, sports, and a variety of other topics too. It is like visiting an old friend. I am so impressed that he remembers details about my life and always asks for updates on the following visits despite the length of time that passes. I also was shocked that after moving here, the first time I passed him on the street walking he knew my name and started a conversation! I was not expecting him to remember me after one visit! He really is a people person and cares.
Ordering contacts is simple, they arrive fast, and they contact you immediately. Office always seems to have the newest equipment, and Doc is knowledgeable on the latest offerings in contacts and glasses.
If you live in the South Bay and need glasses or contacts, this place gets a huge thumbs up.

Best customer service EVER!!! They even saved my butt big time when I brought in a pair of sunglasses that had been sat on! Somehow they managed to bend the frames right back to the proper shape ! Amazing!!! They def know what they are doing!

Ok so I don’t even live in Manhattan Beach anymore and was in town visiting old friends when I decided on a whim to try and get new glasses before I had to leave. I walked in on a Saturday with a girlfriend and the woman who helped me picked out the frames I ended up loving on first try. Best shape for my face, best color — you name it. I explained I had to fly back east the upcoming Friday so they made me an appointment for Monday morning.
Doc? Awesome!!! Aside from being a super thorough exam he took the time to explain different options for my slightly complicated vision issues. I mean I have always known I had 1 eye that’s practically half blind and one good eye but with age my eye issues are even more complicated. He took twice the normal time, tried out different options and didn’t try to «sell me» on more expensive — he just wanted me to understand and decide what I was the best choice for me at this time. I’m not working so cost was an issue and he helped me choose reading glasses — which I need for computer work and — well reading. Oh and bonus — he’s just super funny as well!
They promised my glasses by late day Thursday — but put a rush on them so I got them early afternoon Wednesday! My only issue is they are so cute I want to wear them all the time but as they are for reading looking distance makes me dizzy — but full disclosure Doc had fully explained that would happen before I ordered so that’s just me being bummed my vision is so whack. One of my girlfriends made an appointment with him right there — and another plans to. I will be visiting next time I am in town for sure! Thanks!!!

I have been seeing Dr. Silverman for over 15 years (I started seeing him when his location was off Inglewood near the In & Out). I strayed once due to insurance reasons and certainly learned my lesson. My recent visit was a week ago and it was just as good as the first time. The staff Dr. Silverman employs are always helpful and well trained. They always try to get your insurance info situated before you show up and are very personable.
Dr. Silverman is very personable himself and each time I come in for my yearly check-​up it is always a pleasure. He knows my family and enjoys hearing about my life.
Dr. Silverman gave me my first pair of contacts and will be my optometrist always.

Dr. Silverman is very professional, knowledgeable and understanding. As a first timer getting glasses, he made this experience extremely comfortable and easy! I even had to change my lenses due to personal preference with my vision and he made this process so simple and quick. I definitely recommend Dr. Silverman to anyone who is looking for an eye Dr. in the area. (The location is also amazing which doesn’t hurt!)

Went there to get contacts for my son. Rx was from another eye Dr. We just moved to the area. Dr. Silverman order the contacts and my son and I decide to get glasses also. Dr. Silverman and Sonya were wonderful. Will be back for our eye exam. Found a new eye Dr.

I stopped into Look! today to try to quickly schedule an appointment. There was no one in the store and the receptionist started talking to me — not overly friendly but totally fine. Then, in walks a customer and she STOPS helping me and starts assisting the other customer. Not ok. It completely turned me off – she handed me a card and asked if I wanted to call and schedule instead.
Bad first impression.

Dr. Silverman is the best! He’s knowledgeable and friendly. Also, I dig his glasses and sunglasses collection. I’m not located around manhattan beach anymore but if I did I’d pick Lester as my optometrist.

I walked in to the office for a peek at frames and they had a great selection. I decided to book an appointment, which was a breeze. The office assistant was courteous and thorough. I was seen within a few minutes of walking in. Dr. Silverman is very easy going, friendly, and did a thorough exam. He discovered that I need a pair for seeing at a distance and nighttime driving. I made a mess after trying on about 50 frames. but luckily the assistant was extremely patient and helpful. Lol I finally got a pair of frames I love! All in all, it was an easy and comfortable experience.

Let me be clear that my initial review was written before my glasses debacle. After thinking about the frames I had chosen, I had 2^nd thoughts and phoned to cancel my order– Dr. Silverman said he could not cancel the order and I would need to call my insurance company. Upon calling my insurance company they confirmed Dr. Silverman could in fact cancel the order but he refused.
I informed my insurance company of his less than stellar customer service and exam & they offered to give me another eye exam since I wasn’t pleased. The true 5 star company here is my insurance company.

My Google Glass Titanium frames and my VSP lenses came in and fit perfectly. I even was able to get the VSP discount fro the Glass special lenses fro the VSP lab.
Dr. Silverman is always at the forefront of technology and as such is one of the few certified providers by Google/​VSP for Google Glasses. I still highly recommend Look! Optometry.

So I have been going here for about 3 years because my insurance does not cover Manhattan vision anymore. Dr. Silverman was great never had an issue so thats why I gave it 2 stars. The male assistant not so much. Always a little rude. Trying to get me to buy glasses out of my price range. Whatever. SO I go in just to reorder my contacts. I tell him I have run out and he says rudely, «UGH! I never understand you people. Why you always wait to the last minute to order your contacts.» I don’t need the rudeness. Not coming back.

I went in for a standard eye checkup and picked this place entirely because it was walking distance from my house. Dr. Silverman was friendly and when I was curious about the tests he was doing, he explained each one and how he used them. My checkup showed that I was in the marginal category for needing glasses, and he did not push me to get them — I appreciated this. Office and exam room are small and might be uncomfortable for someone with claustrophobia — anybody else I would unhesitatingly recommend to see Dr. Silverman.

I came here last year and had great customer service. Same thing this year. Came in for some extra traveling glasses before a backpacking trip abroad and they were very courteousness about getting my glasses to me quickly. Got them in two days! The prices are a bit pricey but I’ve had good experiences so far.

It’s a small box, but packed with goodies. Did what I expected from them. Had a decent selection of glasses to choice from. I must admit that the prices are noticeable higher then Santa Monica. They took my insurance and was convenient while I was in town visiting. All in one day.
Enough said.

I had a great experience at Look. I was able to get an appointment the same day I called, the selection of glasses and sunglasses were great, and they accepted my VSP insurance. Not sure why the other reviews are so low, but I found this to be a great business to deal with.

I have taken both my kids to «Look» (Manhattan Beach). Dr. Silverman was very thorough, knowledgeable, and friendly. My 5 year old had an eye exam and Dr. Silverman handled him well. Little kids aren’t a piece of cake to deal with, but he did just fine. They have a good selection of kid’s glasses and sports glasses for kids. The staff are very friendly and helpful

I liked this place. When I called, Dr. Silverman answered the phone and was very kind and scheduled me in on the exact day and time I wanted. They called the day before to remind me of my appointment which was nice. My exam was totally fine and Dr. Silverman definitely knows what he’s doing and what he’s talking about. I felt the overall appointment plus my contacts came out a bit pricey and I do have pretty good eye coverage so i was a bit surprised to see the final bill come out to almost $ 230. Perhaps it is my own fault for not doing enough research on my coverage and just allowing them to do any tests they wanted, plus I bought a year’s worth of contact.
Either way, I had a very good, friendly experience and would recommend Dr. Silverman to my friends for sure! :-)