Goodbye Chicos! Have been a good and loyal customer at the MDR location and now at the El Segundo location, but no more. Their policies for Price adjustments for merchandise that goes on sale soon after its purchased and their return policies really are not very customer focused. Be aware, you must keep every paper receipt. If not, even with tags attached and if it’s the next day, you will only receive 50% of original price. If an item goes on sale the next day, the price will not be adjusted to a promotional price. I have spent thousands of dollars here, but will find other places to shop.
Cherin P.
Place rating: 5 New York, NY
Wonderful service. Love it here.
Dana G.
Place rating: 1 Los Angeles, CA
I ordered from them online and was sent two — count them 2 Confirmations. Nothing came. I finally called after 2 ½ weeks and was told that there was a problem with my card and actually the order was cancelled and that I «should have» received an email stating that and providing the opportunity to either correct any number errors or to use another card. Of course I didn’t receive any notice of this! Then I called the store and spoke to the«manager» Mike who sounds like he’s 12 and sat on hold for 6 ½ minutes. I called back and he gave me every excuse in the book why I was on hold for 6 minutes. When are service providers going to learn that customer service is EVERYTHING. I’ll never shop there again!
Joan S.
Place rating: 4 Los Angeles, CA
My «old» iPhone went haywire so I headed for the Apple Store in Manhattan Village Mall first thing yesterday(Saturday) morning, with no appointment. That meant I had time to kill before the geniuses could help me. Good news: When the going gets tough, the tough go shopping. This Chico’s location is clean & well-organized and I got expert help in choosing a couple pairs of old lady shorts that they call«bermudas», in beautiful pastel colors. Buy one, second pair half off! Score! I didn’t try them on until I got home & they fit perfectly. Stretchy waistband in the back helps a lot. Big pockets, yay. Big pockets… for my new gold iPhone5 with fingerprint activation. Ha. The old lady in the cantaloupe bermudas not sliding off her ass, playing with her light saber app in the dark… might be me. My second pair of shorts? Same color as Yoda. Bring it, Vader. You’ve met your match.
Tim P.
Place rating: 1 Gilbert, AZ
Chico’s Manhattan Beach California. I called the manager of this store about 6 weeks ago and told her that my mom who is financially strapped, but has a shopping addiction at this store, has a problem and will run herself out of money within 6 months. The manger said she would talk to her about the $ 2000.00 per month spending habit. Since then NOTHING has happened! Still 2K+ per month goes to CHICO’s. Chico’s will drain her of all her cash and put her in a nursing home or on the street within the 6 to 12 months. YOUTELLMEWHATAM I SUPPOSEDTODO! Chicos is the Corporate Devil!