Manchester Pizza & Grill

I am sad to report that I have to give Manchester Pizza my first 1 star rating.
When we lived in town, Manchester Pizza was like our second kitchen. We would order from them on average once every week with overall positive results.
Unfortunately, on Friday night we had a terrible experience. My husband was in town and we decided to order take out. I placed the order at 5:45 pm. I was told our food would be ready for pick up in 15 – 20 minutes. My husband arrived at 6:10 pm to pick up our order to find out our calamari was not ready. They handed my husband our other food while he waited. My husband had to wait 45 minutes for the calamari. While he was there, the phone did not stop ringing with more orders and our other food got cold. After finally receiving our calamari at 7 pm, he drove home with our food only to discover that they did not give us our entire order. They forgot our chicken wings (in which we paid for).
I am very disappointed. Manchester Pizza has good food however not good service.

Have gotten take out (pizza and grinders) several times and will continue to do so. However, I will never eat in the dining room again as the service is simply terrible. My husband and I ordered two appetizers and a salad as we wanted a light dinner. First, my drink was forgotten and I had to ask for it after I received the food. And the food came out one order at a time. First my appetizer, then the appetizer we shared, and then… nothing. We waited and waited for the salad, finishing both appetizers in the meantime. And all that time, our server is pretty much awol. Finally we see her and ask if we can cancel the salad, but no, it’s just now coming up. By that time, we didn’t want it so we just got it to go since they wouldn’t let us cancel it. Extremely disjointed service and not worth it. I’ll stick to pizza to go in the future.

Manchester pizza is a solid 3.5 stars. It’s your typical neighborhood American-​Italian fare, nothing special, but everything is consistent. It’s a simple place that seems to mainly cater to the locals but it’s good. They typically offer nightly specials and there’s plenty to order off of their regular menu. Service has always been attentive and adequate whenever I’ve been.
I do thoroughly enjoy their pizza and they are usually my go to for take out. Their crust (somewhere between thin and thick) and sauce are delicious and are what makes it so good. I definitely recommend them for take out, and if you’re in the area the restaurant isn’t a bad option as well.

Place is great I hate it I eat there everyday for lunch and I’m gaining to much weight.
Owner is a cool person great with the kids and builds one on one with his customers above and beyond
Pizza and grinders great never ate inside so can’t give my thoughts but great place he’s been feeding me for 8 years

This place used to be good when Alex was a part of it. Now Lenny is running it. He is a joke. He shouldn’t even be in this business. Rude beyond rude and absolutely NO people skills whatsoever. Went Sunday night with two other couples and what a disaster. From the servers helper dropping ranch dressing on the floor and it going all over my brothers clothes to the waitress being hard to find, special requests in the food screwed up. My brother had a dish that had seafood (no shells) He was enjoying it until he got grit that was NOT sand. Rather granular unidentifiable particles. He totally lost his appetite. He told the waitress and she said she would be right back. Well, she did not come back, Lenny the owner, cook, chef whatever you want to call him came to the table and asked what the problem was. My brother proceeded to tell him about the grit he not only swallowed but seemed to be through out his entrée. Lenny looks at him and says «Sir, have you never had seafood before». Really??? My brother says it is not from the seafood. It is granular texture. Lenny again asks him about ever having seafood out before. My sister says to him how dare you talk to a customer like this. His meal is no good and he is trying to tell you about it. She stated at that time that she would never come back here which angered him even more. He made a couple comments to my husband and I about bending over backwards for us in previous parties we had thrown there. I said what have you done and chuckled. He then stated he would either make him another dish as my brother declined and then said he would take it off the bill. As he walked back to he kitchen, he yelled out in the dining room to our server «give them the full bill». A couple minutes went by and coming to our table is Lenny. He took the bill and plopped it in from of my brother and walked away. Reviewing the bill, he did NOT comp the meal. We hemmed and hawed about what to do. We decided to pay the bill and that would be our LAST time in this establishment. As we were walking out he yelled, «don’t forget to go on the Internet and bad mouth us now». All this jerk had to do is say I am sorry you did not like the meal. We will gladly make you something else or take it off the bill PERIOD. We walked out approximately 6:45 and there was only one table in the whole place occupied. Maybe Lenny needs to go to Owning a Business for Dummies class. I know many other people who will not go to this place and I am continuing to tell people about this incident so maybe the guy will figure out why six good customers will NEVER step into this horrible place to dine. Beware people. If the business isn’t doing well, maybe the quality of food won’t be well either!!! Pretty much all our meals were not up to temp that’s for sure! Ugggg. Jerk. Excuse the one star that Unilocal made me click on. Not deserving of any

The owner should be aware, the food is good but your waitstaff can put you out of business. We will never be back, spent quite a bit of money and the waitress forgot everything, our drinks, bread, grated cheese. She was too busy joking with employees in the other room. Not a good experience.

After never having even heard of this place, we went out on a limb for an anniversary dinner. The chicken marsala was bland and sub par, very oily. The veal parmigiana was tough. The salads were fine, and the pre made rolls were fine. After frazzling the hostess, because we asked for a bigger table… we new it would be a rough dinner. She was so confused… and gave attitude. On our way out, a waitress barrelled through my NINETY YEAR OLD grandmother because she couldnt hear the waitress say excuse me… then walked away shaking her head muttering under her breath. Unimpressed. Will not return

Ordered several items to be delivered to enjoy while watching the football game. The food arrived just at kick off time. We ordered a couple of appetizers, along with a pasta dinner and a grinder. Food arrived hot and delicious. The pasta dinner, a chicken and steak sauté was well seasoned and the portion was more than generous for two people. The salad was simple but fresh. The grinder was good and prepared as ordered, light on the sauce. We order take out from this restaurant on a regular basis, the food is consistently good and delivery is prompt and courteous. We have dined in the restaurant a few times and found it to be a pleasant experience. However, we prefer the convenience of delivery.

Food okay. Service slow. Why does this kind of a place blare red neck country music? Country music. Oxymoron.

Still have never gone back to this dump. I also read that the health department found roaches in the kitchen.
If you think I’m lying here’s the proof:

I haven’t even gotten food from this place yet, as it is being delivered, but my experience while ordering will probably make me not want to go back.
I understand that people have bad days, and hey, they are at work! BUT, that is no excuse to answer the phone poorly, and then have a monotone, «I am bored and why are why are you calling us» voice on the phone. She tried to get me off of the phone quickly, was bland to the point of rude, and when I stopped her to let her know that I would like to pay with a card, she seemed exasperated and annoyed that I would dare want to use a CC.
This pizza better be amazing, or they will never get my business again. Judging from previous people on Unilocal,I am sure that their management could afford to change up the people that represent them…

Excellent food for a reasonable price. The Chicken Princess was delicious and well made.

Food is always really good! Service is ok… Could def be better. Eggplant parm, veal parm, chicken vodka, roast beef grinder and pizzas are some items we have tried and love.

I tried to like this place, I really did especially since it is walking distance from my house. They are just very disappointing every time. I usually carry out and the women at the counter are always rude and seem disinterested to even be working there. I’ve even stopped to just get dessert and was greeted with a «you got an order or what you need». RUDE. The last thing I had was a BBQ chicken pizza, horrible. I’ve had some bad pizza, trust me, but this was the worst. It tasted like it was made with red wine vinegar or something, I threw the pizza out and call someone else (down the st, read my other reviews and you will know who to call). Definitely not worth the time or money with so many other good places out there.

We’ve been to this place a few times for dinner and it’s always been consistently good. Enormous portions, reasonably priced, fast, friendly service.
However, we ordered delivery one evening and the boyfriend had an explosive episode of food poisoning from a sausage pasta dinner. He’s not completely convinced it was food poisoning and not just his stomach reacting to all the grease he ate but I’m not so sure. We typically eat somewhat healthy so I suppose it’s possible, but I’m nervous about trying this place again — at least for delivery.

Im a local manager, and my staff have tried all of Manchester’s pizza for lunch. When they want pizza, they order here, faithfully. I know a few other devotees to MP&G, so become one.

Good. No is great pizza. My Family loves the pizza. Crossed not to big. Inside every classy and allegan. What I can tall you but food. Pizza Always good. Doesn’t matter what Kind. sandwiches good but like better Chicken wings. They are Awesome. Good service. Don’t have to weit lot eat food. Like by the. Every Clean. Specially Organized. Good four lunch or dinner. Don’t get Disappointed.

Best pizza in the Manchester, Vernon, South Windsor area hands down! Every time we eat Italian somewhere else, we regret it. About 5 years ago they weren’t so good, so I think they are under new ownership now. They also deliver, a big plus!
Regarding other review… they do have soda refills and they definitely have high chairs, as I have been there with a 2 year old and a 6 month old.

Must give a mixed review here, only three stars. Reason will be obvious.
The good: the food. We went as a party of four and all of us enjoyed our meals greatly. Friend had scallops which she said were fantastic, partner had chicken parm, equally good, and other party had whole bellies. Also raved about.
I had ordered the steak Gorgonzola which appeared to be, the way it was written on special menu, to be a steak on top of pasta. What arrived was penne drenched in a Gorgonzola sauce with slices of steak. It was very tasty — but I was disappointing that the menu was written so confusingly and that when I asked how i wanted my steak cooked the waitress did tell me that wasn’t an option (and should have taken a chance to tell me how it was really prepared).
The not so good: Sitting in the ladies room doing my business, i look up and see a large number of dead bugs in the light panels. These were not flies based on the size, length, type of their bodies. (And frankly, even if they were, still eww). There were so many of them it was really obvious and gross. I realize pests are problems for restaurants but good restaurants should stay on top of them and not make them obvious to patrons.
I want to go back because the food was so good but am hesitant based on the bug display.

Good food, but beware, soda refills are NOT free! The waitress just apologized and said sorry, but didn’t credit me.
Summary: Food was pretty good, service was quick and attentive, portion size was above avg, but soda refills are not free. Hope to be back this summer and try one of their tasty gourmet pizzas!