Lethal Sounds

now in hooksett. nothing positive here

So i’ll begin with saying i’ve had mixed results with Lethal Sounds and will probably not be going back. I’ll start with the good, they have a great selection of products and they don’t shy away from customized projects and are generally very helpful and friendly to deal with if your looking to have tinted windows done they are a great place to go aswell as basic customized lighting work «as long as you supply everything needed.» Thats the key element to anything you let them work on do not aside from the window tint let them supply new wiring etc. for anything. This leads me into my issues with them i’ve had several projects done their and anything i’ve done that all the pieces were supplied no extra wires needed or anything they had to adjust by splicing into other wires was done with decent attention. I’ve had front and rear speakers replaced at this shop and i’ve had to have them both re-​wired with new wires and re-​mounted the rears twice. The fronts were poorly mounted in the doors and came loose after about a week and the connectors were not crimped down this was also an issue with my rear speakers the only real difference with my rear speakers is they spliced into a pre-​existing amp install wire and did a really ugly job of it then taped it up real nice to dress it up. They entire rear deck in my car was still loose afterwards thats since been fixed and when installing the rear speakers they drilled through the deck to stabilize the speakers and missed the entire deck or speaker bracket they’ve since fixed that but it shouldn’t have ever happened. Now my experiences with Kevin the owner have been really good and i get honest answers from him everytime i ask even when an issue arose and he did fix them if i hadn’t already had them fixed. The rest of the staff acts and looks like they are in lala land and this may be where the issues in work quality and install arise.

Made an appt. with Kevin to have 2 speakers installed in my ’04 Cadillac. Dropped my car off the night before. He said it would take about a couple of hours & he would call when done. On the day he was to work on it I had to go out in the afternoon so at 11:30am when I hadn’t heard anything I called to tell him that I was going to be out in the afternoon and to give him my cell#. I got as far as asking how my car was coming along and before I could get to the fact that I was going out and wanted to give him my cell to get in touch with me… he EXPLODED. Telling me that I was wasting his time with stupid questions like «how’s my car doing» and was sick and tired of dealing with people who «didn’t know how things worked» and if I needed my *f*ing car so bad to come get it. I was floored and asked why he was being so hostile to an innocent phone call inquiring about my car? That just made him rant and swear more. So I told him to put the speakers back in my car, don’t touch it and I will be done to get it back. I didn’t feel at all comfortable having someone acting that unstable working on my car. I couldn’t believe it when the appointment was made he was knowledgeable, courteous and very accommodating that’s why when I got his «other personality» when I called while he had my car I got real nervous. When I got to his shop he had my two Bose speakers and my car keys unattended on top of the counter so anyone could have stepped in and swiped them (along with my car) There was no one in sight inside the shop he was hiding out back somewhere not wanting to back up his rant in person so I grabbed my keys and left.
Not only do I not recommend this place I urge anyone reading this to RUN RUN RUN as far away as you can from this psycho. I’ve seen this type of behavior before in people and they are in recovery now, thankfully. The funny thing when he was screaming at me was that I DO know how «THINGS WORK» I grew up in a service shop and they don’t run this way. If Kevin is the owner of LETHAL sounds I know where they got the name of the shop from.
Do not trust this place for any reason. There are plenty of other reputable sound installation shops in the area with stable employees/​owners.
From reading Zac B’s and Jason P’s comments this is a bad pattern for this guy and I’m a little glad to know that I have not been alone dealing with this psycho.

Couldn’t be happier with the product or service I received. They listened to me and what I was looking to accomplish with the sound system in my car and provided it perfectly. Great customer service too.