LensCrafters

Second time there, I though I give them a second chance, this was my last time. They talked so confusion about the price that, I ask them to write it down. At the end they still charged my credit card more than $ 100 over. Finally after long… one other person refunded me the money. Still not over, they did a retinal scan. I ask only to do what insurance cover. Insurance told me only diabetic or risk diabetic. I wouldn’t have taken the scan if I knew. (not diabetic or even anyone in family no one is diabetic) I give them 2 stars because of one girl who work there and try to help.

I found that your staff was not eager to help and couldn’t be bothered to listen to what I had to say. Extremely dissatisfied with the service I received today if you could even call it that. When I am spending that much money on a pair of glasses I would really hope that I could at least be listened to. I will never return here again for another pair of glasses and I wouldn’t recommend you to anyone.

Worst experience ever! One screw up after another and my daughter gets screwed and I’ll have to pay full price to replace the glass they broke!

«Glasses in an Hour — or 27+ Days; Whatevs.»
I paid for a pair of glasses on Tuesday June 3^rd and was told they’d be ready by the next day at the latest, because they were having a slight issue with the lab. I was fine with that. Friday rolls around and I called them to see what was up. I’m told that they «weren’t happy with how the lenses came out» so they decided to send them out to have them done. Again, I can deal with that, but I didn’t understand why they didn’t call me to update me — I had specifically requested that they call me when my glasses were ready, so they had my number. Apologies ensue.
Skipping forward to the next Tuesday, 7 days after order. I stop by this time, and I’m told they’re still not ready. No estimate of when they’d be ready was provided. More empty apologies.
Now it’s two weeks later. No phone calls, no updates, no glasses! I call again and they say they’re not ready. Great.
THREE WEEKS LATER. Today. I try one more time. Now I get an estimate at least — of June 30^th. This is just an *estimate* of course. Who knows when they’ll be ready? I sure won’t because no one seems to want to call me and let me know! :)
I’m heading down there shortly to get my refund and make sure they know that neither I nor anyone I know will ever do business with them again.
***UPDATE*** The General Manager of the store convinced to give them another shot. He said he had the lens they needed in stock, but it wasn’t a gradient lens per my order. I decided to try it. I went to pick them up today… and they were literally Coke Bottle lenses. Horrifying. I have 4 other pairs of glasses and/​or sunglasses and NONE of them are even remotely close to these monsters in thickness. Got my refund on the spot. I’m going to attempt to upload a picture of them — they are Tiffany frames.
AVOID THE MANCHESTER MALL LENSCRAFTERS!

I had a terrible experience. The woman quoted me $ 155 for a pair of glasses. She wasted an hour of my time measuring me and slowly taking my contact information then she told me the price was $ 231. Are you kidding me! They wasted an hour of my time and I thought I was leaving with a great pair of sunglasses but nope all she said was I said the wrong price. Unbelievable. I’ll never go back in there again. What a bunch of liars.

I strongly urge folks looking in the area, to continue looking. I cannot speak for LensCrafters nationally; this is concerning my visit to this specific store in the Mall.
My experience: I have worn glasses for thirty years and contacts for 16 years. I was in the military, and with my travels I’ve been to maybe twenty different optometrists. I assure you this LensCrafters was the worst among them.
Short version of my review: Overpriced, rude, inadequate exam, incomplete exam despite full cost; deceptively offered more for my cost then after payment said I would not get what the sign said.
Longer version of my review, if interested:
(1) Overpriced — Cost is about $ 50 higher than other local optometrists for eye exam and so-​called «contact lens fitting».
(2) Rude — Counter clerk was nice, but the optometrist was rude. For example, you know the drill about which looks better, one or two? You better not ask this guy for a do-​over, because he’s not interested in your nuanced needs. Laughable.
(3) Inadequate exam — Quickly ran through the exam (which is better one or two) and wrote something down. Did not ask in the end whether I could read that bottom line, just said, «You’re all set.»
(4) Incomplete exam — This is perhaps the point that upset me the most, this or the one I’ll get to next. I was there for a contact lens prescription. For this, one needs to get the eye exam (which is better one or two) and also what LensCrafters called a «contact lens fitting». Please note that this alleged contact lens fitting cost me an additional $ 80. What did it include? I had brought in the empty package from my contacts from two years prior to my visit. The optometrist wrote exactly what I bought in an empty box of, gave it to me as his prescription for my contacts and said, «You’re all set.»
(4b) So what did he not do as a part of the $ 80 mandatory surcharge for a «contact lens fitting»?
— Did not ask whether I was having any problems with my former contact prescription, which I was. They moved around too much, and I also wanted to know whether a newer type could be better for my astigmatism as well as oxygen flow.
— Never saw a contact in my eyes. Amazing to charge $ 80 to fit something that he never ever brought into the room. The big window sign says «free» pair of contacts with exam (and the $ 80 surcharge for the free contacts, of course). I went in with my glasses, and he didn’t give me any contacts to «fit» them or to just give them to me «for free» both of which are on gigantic window signs right next to us, and I left with my glasses.
(5) Deceptively offered more for my cost then after payment said I would not get what the sign said — again, that it was mandatory that I pay the «contact lens fitting» fee, even though they did no such thing, and that I would not be getting that «free» pair of contact lenses for my $ 80 either.
Before paying, I asked the desk clerk whether I had to pay the $ 80 surcharge for what they call a contact lens fitting. He said that I did.
As I was paying the desk clerk, holding only my prescription for the contacts I had two years ago, I asked the kid, «Why does that big sign we are standing next to say that I will get a ‘free pair of contacts’ with the ‘contact lens fitting’ charge of $ 80?»
The clerk said that I should have. So I told him I did not receive anything — no «free pair» of contacts, no contact lens fitting. He went back to ask this optometrist. When the clerk came back out he relayed that the optometrist said they don’t carry the brand I used to use, so he couldn’t fit test them or give me the «free» pair. THERE ARE TWO KEY CONCERNS HERE:
#1 I had to pay $ 80 for a fitting, which he refused to do
#2 That $ 80 was supposed to include a «free pair» of contacts, which he refused to give me.
And I did not want a prescription for my old brand and strength. I wanted an actual eye exam and a properly fitting contact lens prescription. They are a despicable place to do business, based on my experience.