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Terrible: absolutely horrific. Went over to discuss my tax return and this lady(Susan T) immediately tried to make me feel unwelcome(no sure if my better looks has something to do with that :)). Although rude, I still wanted to hear from from a professional standpoint(I like to give people a second chance). Poor me, the experience got worse and worse: she implied that I was there to get her knowledge rather than discuss the return, and rudely wanted to know if I wanted her to do my taxes or not.(Funny is that the from desk encouraged me to go over to discuss my return with the option of deciding for H and R to do it or not…). I left in complete HORROR. Why H&R is allowing people like that to do business with client? NEVERMORE!