Franks Front End Serv LLC

DO NOT GO HERE (FOR STATE INSPECTION!!) They were so nit-​picky. Failed me for one of my headlights not being buffed enough and a rust spot, that was not even a rust hole, that was covered by a plastic covering. Also, they said that my Parking brake was «inoperative» but that they could fix that when I came back in re-​inspection. A few weeks later, when I called to schedule appointment, they told me that they didn’t know what was wrong with the brake (because they were too lazy to check during the initial inspection) and that the latest they could schedule my appt was 1pm (which for working people is impossible) since they needed to schedule me for a 3 hour time slot. So I finally found time to get my car re-​inspected and the brake fixed, they called me to say they didn’t find anything wrong with it and to come pick it up. They passed me finally but charged me a $ 35 «lift» fee. When I questioned about the fee they said that I was being charged because they had to book off 3 hours to fix the car. UMM HELLO, THATS NOT MY PROBLEM THAT YOU WERE TOO LAZY TO CHECK IT OUT DURING THE INITIAL INSPECTION… PLUS YOU FAILED ME FOR ABSOLUTELY NOTHING BEING WRONG WITH IT! When I explained to them that it was not my fault, they refused to waive the fee. Fucking assholes. If you want to avoid a headache, don’t come here.

I’ve been using their services for over 30 years, and wouldn’t trust anyone else with the vehicles my loved ones drive. They are thorough, efficient, and treat you like family. No, the waiting room isn’t much to look at but I don’t go there for the ambiance. They have a loyal base of customers, some who have moved to other areas of New England but still return to Frank’s to have their vehicles serviced periodically. That kind of customer satisfaction with the quality of their work speaks for itself.

Very efficient and knowledgeable techs. They don’t do much more than front –end work although they do do state inspections and will refer work out to other shops that they don’t do themselves.
The waiting room isn’t much to look at although there’s free coffee.