Firestone Complete Auto Care

I got to Firestone in Manchester because they seem to be fair with price and service. I use the word «seem» because my own ignorance and lack of interest in cars is outstanding. I’m the kind of guy who doesn’t know anything about cars, I never care to learn. I’ll drive a POS till it dies on the road and I don’t care about looks, comfort, safety or features. I can identify the wheels, gas tank and the color of a car– thats about it. With that in mind, Firestone seems fair.
I’m skeptical of all auto shops because I hate putting any money in cars and my ignorance makes me an easy target to be taken advantage of. I shop on price only and often ignore many of the recommend repairs the shop says I need. Firestone has hit me with some stiff «service» fees in the past, but I’ve always had a good customer experience with them. They are down to earth, dress professionally and the front staff isn’t covered in car grease with edibles from lunch still stained on their shirts. They also offer many deals on tires that I’ve taken advantage of in the past.
If you’re a car idiot like me, try Firestone. If you’re the opposite and really care about your car, well– good for you.

The customer service went above and beyond my expectations. Had a tire go flat on the start of our NH vacation and located the nearest Firestone Center in Manchester, The staff (Marshall and Steve) were extremely helpful and the technician was thorough enough to notice a bubble on the sidewall of another tire, which in my opinion, averted a potentially serious blowout on the way home. Fortunately, most of the costs were absorbed by the road hazard protection. Thank you guys, for a job well done!

Brought my 2012 Camaro SS for an oil change had small problem with a leaky oil filter two weeks later, very professiona fixed it no questions asked, would not hesitate to go back!

dead car and they were the only AAA approved facility nearby to tow to. Not disappointed. They took my car right away and got to it asap. They were very thorough, letting me know what they found, what needed to be done and what could wait, prices and options. Service was awesome all around, prices fair. Very happy with how they handled my little emergency.

Was in the market for winter tires and an alignment. I run super sticky tires in the summer and dedicated snows in the winter. I like to track my car in the summer on occasion and do all my own work on my car barring alignments and tire mount and balance. I was looking for a competent and quality shop. Upon stoping in, I was immediately given the sales pitch. I tried to explain my background and that I have had cars aligned throughout the years, some with string, which most pro racecar enthusiasts use, and was told that «we don’t do what jose does at a local shop». The level of arrogance displayed immediately threw a red flag. Also was the fact that no guarantee would be made on anything but zero camber, meaning they can align but not care if they don’t get it right and say «oh well we said no guarantees». Not professional and I would steer far far away.

I have always had really bad luck with repair shops, especially when it comes to alignment and wheel balance until I discovered this particular Firestone.
These guys always pay close attention to detail, perform the work you ask them to do and nothing extra, take great care to explain problems and go an extra step giving advice.
If you can’t ever get your wheels balanced right, I highly recommend this place. (It is actually better than the Nashua location where I had to come back several times to get balance right)

I have had nothing but great experiences with Chris and his staff. They are all very professional and the quality of service and price has been great. I have put tires on two vehicles over the past two years and have had a half dozen oil changes and every one has been without incident. Unlike other reviews, I have not experienced any aggressive up selling or poor service. I highly recommend this business.

For the most part, I’ve been happy with my service here. They have pretty good prices and they always have coupons. One time they took longer than anticipated to finish a service, but they very apologetic and gave me a free oil change for my hassle.
Unfortunately, there have been a couple of experiences that have turned me off. The first: they told me that one of my taillights was out when I brought the car in a for a routine oil change. I told them I would replace it myself when I got the car home… only to discover that when I picked it up all of the taillights worked just fine. So, either they magnanimously replaced the light for me for free without telling me, or they were BSing me. The second: I had taken the car in for a state inspection. They called me to tell me the cabin air filter needed to be replaced and they’d charge $ 65 to do it (bearing in mind that I can buy a cabin air filter retail for $ 25 – so they were going to charge me $ 40 in labor to replace an air filter!). I told them I’d just do it myself. When I picked the car up, I noticed that there was a loud vibrating sound when I turned the climate control system on (this had NOT been present prior to my bringing the car into them). I called them back and spoke to Marshall. He was extremely unhelpful, simply telling me that the sound was likely the result of the dirty cabin air filter and that since I had planned on replacing it myself, I should just replace it and that would take care of the problem. The thing is, I had no intention of replacing the filter and no need to do so until they laid hands on my car. That left me with a very sour taste and looking for another garage for my routine car services.

Prepare to get taken advantage of if you go here for tires or service. I had my car aligned immediately before driving to Firestone. They put the new tires on and brought out their alignment report telling me I needed to spend an extra 80 bucks on an alignment. They also generated a report telling me I needed to have new rotors installed, and put it on the state inspection form even though I was only there to have new tires installed. I was then told that the car won’t pass state inspection when it is due in three months since they put it in the report and I should have it done now. When I refused the guy told me «I gave you a free tire you know» in an insulting tone. I then asked for a copy of the alignment report which he refused to provide. After that I had enough of his little show and told him that I knew that he was trying to take advantage of me and he should back off. He then got even more huffy and reminded me again that «he GAVE me a free tire». The joke of it was that I was there specifically for the «buy 3 get 1 free» sale… Anyway, took the car back to my normal mechanic to have the alignment checked again, and he said that it looked like someone adjusted it out and my need for breaks was in the state inspection system computer even though i have a good 6 – 12 months of life remaining. Again, this is not a good place to do business despite all the great deals advertised.