Fichman Eye Center

Do not come here if you like to be seen on a timely manner. I’ve been here several times now due to it being right on the way to work. First few visits l, they saw me 30 mins after scheduled appointment time, which isn’t as bad. My second to last appointment I wasn’t seen for 45 mins, and for my last appointment earlier today, I wasn’t seen for over and hour!!! I had 930 appointment and was not seen by anyone until 1040. Unacceptable. There should not be this much of a delay so early in the morning just for a contact fitting. And the doctor barely did anything or heard my concerns and only saw me for 10 mins. Avoid this place at all costs!!!

I went to for an eye exam and was barely greeted by a rude staff member. The other receptionist that spoke to me was quite nice so I was feeling better until a young girl wearing Ugg bedroom slippers took me into the tiny ill-​equipped exam room and acted and looked so unprofessional. Finally it was time to see the Dr. for my actual exam and he barely spoke to me and provided a half hearted exam while desperately needing a tick tack. Bad place, bad staff!

I was one of the first people to get lasic surgery. I had mine done while others watched in the waiting room. It was painless and pretty quick. (about 10 minutes)
The next day, you wake up and can see perfectly!
Best experience in any doctors office in my life.
I think I need a tune up in my right eye, and am calling them today.
its been over 15 years since I had this procedure done.
Everyone is always helpful and kind.

I have contacted the Torrington location multiple times and requested my records. The first time the gentleman said he was new and working alone so he couldn’t fax my records. He agreed to call me back in the next two days. Three days later I called and the manager answered and said she had no knowledge of my request. I gave her all my info again and she promised to fax the file «in the next few minutes.» 10 hours later I still have not received my file and cannot reach anyone at the office. Very unprofessional and frustrating.

I had an ok experience here, but I wouldn’t necessarily recommend it. The space itself is very jam packed. You kind of feel like you’re in a factory of people getting their eyes checked, glasses, etc.
For $ 90, I got my eyes checked. I didn’t feel totally confident with the woman doing the test. I should have been more vocal, but the whole process felt rushed.
I only had a quick meeting with a doctor here. (Not Dr. Fichman.) He didn’t rush me but seemed tired.
If you really had no other options, this spot would be ok. But I wouldn’t necessarily give it credit for not being a chain.

Doctor Fichman is tremendous. Fixed my cataracts and restored my vision perfectly. The staff there is very friendly and professional. They gave us a heads up on the day of surgery when procedures fell a bit behind by calling us ASAP.
The office is in a convenient location and all surgery is done on the premises. When my left eye is in need of surgery I’ll be a return customer!

Let me start by comparing this experience with one I had 2 years ago at the O.D. at a lenscrafters in the Buckland hills mall… you know… a cookie cutter eye place:
Fichman — a tech takes me in and does the actual exam
Lenscrafters — O.D. saw me every step of the way
Fichman –Dr. Only took over after eyes were dilated and literally spent 6 minutes with me.
Fichman — I asked to get prescriptions for contacts and glasses — Dr referred me downstairs to eye center… then I go there and they looked at me like I had 6 heads… then says they are not open yet… then I hear same employee tell another customer that the optician is not there on time so it’s not open. Then I get seen and they said I have to now make a separate appointment for contacts. …
Lenscrafters — No issue… both scripts done at same time. in and out…
I did get a lengthy explanation from the optical girl on why and she herself was very polite and Probably deserves some customer service credit and probably should be better compensated for a different employer that knows what their doing.
Overall this location was a literal definition of the word hassle.

Awful experience at Fichman Eye Center Went there because of wife experience was OK for her. I was seen a half hour late by some girl in high school who shoved me in a closet with other equipment turned the heat on high and attempted to perform some marginal testing When it came time for dilation I request on three occasions that this test be bypassed (I had no driver to take me home). the girl from high school stated that the doctor would not see me otherwise. That’s when I gave up, I got up and walk out.

I have had the opportunity to visit this facility twice. The first time was for a general eye exam… the wait wasn’t bad… and they have aTV in the waiting area… so the wait wasn’t anything to complain about… the rooms are very small… felt a bit claustrophobic with 2 people and lots of equipment jammed in there. The staff is polite but not very friendly so the experience was not bad… but I wouldn’t rave about it. Had to make a second trip to have a glaucoma test and was told I would be having my eyes dilated and would need a ride home… so my friend took ½ day off to bring me. We got there at on time for my 2pm appt… and I noticed a sign that stated if you were 15 mins. late you would forfeit your appointment and make a new one. Sounds fair to me…‘if you snooze… you loose. and it sounded like a good way to keep them from running behind schedule… WRONG…at 2;30 I asked a tech when she thought I would be seen… she left to check and never came back… at 3pm I tried again… this time going to the front desk to inquire… They could tell l was upset so someone ushered me into on of the tiny rooms and had me wait… for another 15 mins. She finally comes in and examines my eyes… then she takes me to yet another mini room barely large enough for 2 people. a desk and a computer. While she is finishing up the exam… a tech walks in and says she needs the computer to check something for her patient… I JUST ABOUT LOST IT… I told her I had already been there for over 2 hrs at this point and would not patiently wait while she bogarded the computer. She finally left but not before muttering «Well my patient has been here for a long time too… WHY? You give up your spot if you are 15 minutes late… so HOW do yu get 2 hrs backlogged with patients? I’m pretty sure these eye doctors are not stuck in surgery… So how does this place get so backed up? When the tech finally finished I asked her when they were going to dialate my eyes… she leaves again and finally comes back and tells me they will NOT need it… but I do end up waiting another 20 minutes for a real doctor to come in and read my results.
. At this point… I was livid… my friend had to have a neighbor pick up her children from school. and took ½ day unpaid from work. and I missed a very important appointment I had scheduled for 4pm. .not realizing a glaucoma screening would take longer than giving BIRTH. I think… if the patients have to be held accountable for being 15 minutes late… these Dr’s should be mindful of OUR time as well. They scheduled my next appointment for 6 months… NOT…well not THERE anyway.

Hubby’s eye sight has rapidly become progressively worse over the last few years. A couple years ago he was told he was developing cataracts in both his eyes, and finally at his last exam he was referred for surgery. Enter Fichman Eye Center.
The center is clean and comfortable and runs like a fine tuned machine. The staff are both friendly and professional, well practiced at their craft. Surgeries begin early — both our appointments were at 6:15 am. Cataract surgery is fast, too; the entire process lasted only 90 minutes, from check in to walking out the door. The surgery itself takes less than 20 minutes. The nursing staff takes great care in making patients comfortable and informed, too. We got several calls from the nursing staff to check that hubby was doing ok.
The results were instantaneous. Hubby’s vision improved the same day. He had nothing but positive consequences as a result of the surgery. He was almost giddy to return for the surgery on his other eye.
If you or a loved one are in need of cataract surgery I highly recommend coming to Fichman Eye Center!

I will have to say that the office itself has a nice environment. The front desk staff are very friendly as well as the assistants. They offer an area to buy your glasses right on the premises, yet I haven’t looked into it to know the price ranges compared to Lens Crafters which I’ve always found reasonable.
The one thing I was not impressed with was one particular doctor. I’ve only been twice. My first experience was fine. This time I was disappointed in the interaction we had during the visit. He was very matter of fact and didn’t seem to go out of his way to be friendly. He did a gluacoma test in a way that I’ve never had done before. He did not tell me what he was going to do and as I’m «looking at the blue light» coming closer and closer to my eye, the probe touched my eyeball and I flinched. He didn’t tell me he was going to touch my eye. I wasn’t able to sit there still knowing this probe was about to touch my eye but we tried it again. When I flinched naturally the second time, he seemed aggravated and just pushed the equipment away from me and said nothing.
Needless to say, it made me uncomfortable and I was expecting more from a professional.