Emerald Cleaning Solution

I saw the great reviews so I called Alexa when we moved down to Manchester. I spoke with her on the phone at the end of August and scheduled a consultation with her for 9 am on Sept 2^nd. She told me over the phone that if we agreed on a quote she could come clean my home for me on Sept 4^th. I liked her prices and her so I tried to schedule for the 4^th. She told me she had overbooked and forgot to put me in so she needed to push me out. The earliest she could do then schedule me was for Sept 15^th at 9 am. I postponed all my furniture deliveries until the 16^th so I could have a clean house to move them into. I was the only one scheduled for this date and she told me she could do a full house cleaning including washing and waxing my floors. It is now after 10 am and she won’t answer any phone calls, emails and she is a NO SHOW!!! Very unprofessional. If there was an issue, she should have contacted me. Now I have furniture coming in and no waxed floors. Terrible.

I am a rental property manager and property owner. I have worked with cleaning companies for many years. Never in my life have I seen such unprofessional behavior. After purchasing a Living Social voucher I immediately followed the instructions to redeem it. After over a month I still had not received a return phone call or email. I called Living Social who offered to refund my money. I wanted the work done. The company then changed their policy on redemption. The voucher itself stated to call to redeem the voucher. After a month they changed the instructions so that you had to email them. We did this. Then, their phone message stated that they had five slots left in May. Their site stated that they did not have sufficient staff to redeem the vouchers in a timely fashion. They stated that they were hiring to fulfill the vouchers. Why did they sell over 100 vouchers if they could not fulfill their obligations? After writing and calling them many times, they first booked us and then cancelled us because they stated there was a discrepancy in the number of times that we called them. WHAT??? I received an email that leads me to believe I have been discriminated against. They referenced my mother’s cancer. Their email was quite unprofessional and I will post it on several servers. They have changed their name many, many times in a short period of time. Their website indicates that they were Diamond Cleaning Services. Read those reviews. I will stop at nothing to bring the truth out about the way this company treats people. First they book a date and confirm and then cancel it. I invite Unilocal to review this letter and our records on the number of calls made in an attempt to get this company to honor its obligation. I am nothing short of appalled at their behavior and the fact that they have wasted our time and money and not fulfilled their obligations. Cancelling a voucher because you don’t agree with the number of times we called you (there are records) and taking a pot shot referencing a family member’s cancer (we told them we needed the cleaning because of this) is beyond tactless. Other property owners have called me and told me that this person went to the Bahamas after selling a voucher that expired in June. If ONE call in over a month had been returned I would feel differently, but having us wait over a month and finding a ridiculous excuse to cancel is not going to fly. I just hope that I can keep up with their name changes.
Threatened me with having me charged with criminal threatening because we told her we would go to the Attorney General’s office regarding her non-​fulfillment. She thinks the AG does not handle consumer complaints. (They have an entire division devoted to it.). Threatened to sue me for slander if I posted this experience. Truth is an absolute defense to slander. Said that I was running a scheme! I paid HER money yet by wanting her to do her job I am engaged in a scheme. Clearly, the most troubling letter I have read on so many levels. Needs to get educated about customer service and the law.
Update:I just received a copy of a voice mail wherein this individual states that she was indeed on her honeymoon and lost every single voice mail to her business during the week or so she was there. Since she mentioned nothing about this to me before, she apparently can’t keep her stories straight.
In sum, I cannot believe she cancelled a voucher because she accused me of lying about my reason for wanting my house cleaned and the number of times I called her, but I now discover that she lost all the voice mails to her business while on her honeymoon. After being told we needed cleaning because of mother’s cancer, wrote, «What kind of daughter are you?» when she thought voucher was for my house not mothers. She then questioned the very existence of a mother, even though that name is on the voucher. So, she does not understand concept of vouchers as a gift and feels entitled to judge the worthiness of your cleaning request. Long story short: without even speaking to me she booked the appointment and then revoked it because of the discrepancies in the reason for cleaning and the fact that she does not think mother exists. NO attempt to resolve situation in a rational, decent manner. Not one phone call to me
This company wasted my time and money, which I still have not had refunded. Owner admitted on her site that she did not have sufficient employees to meet the demands of the vouchers sold. Why sell vouchers you know you can’t service?

I found Diamond Shine through the Living Social deal. I have used 2 different cleaning companies in the past, and my husband always complained about the job they did. I decided to try Diamond Shine based on the Living Social deal. I was very happy with the cleaning job that was done. I also found Alexa to be very professional. She cares about doing a good job, and her goal is to get your house clean to a high standard. My husband was very happy with the job they did, and he is the pickiest, biggest, critic. I also love that they offer linen changes and all I have to do is leave out clean sheets. I am staying with them for bi weekly cleanings and would have no problem recommending them to others.

Alexa and her team are fantastic. We had been using another service for several years that we just weren’t happy with and when we moved decided it would be a good time to find someone new. They did an extremely thorough job in detailing our new home so it was move in ready. Some cleaning services rush through and miss a lot of details but they took their time and got everything! Alexa is very accommodating and very reliable and is also very responsive! Highly recommend!