AT&T

Horrible experience with transferring carriers from Verizon to AT&T. Tried contacting Sales Associate multiple times that sold us contract and he will not answer/​call back. Horrible customer service experience in the store. Would not recommend this location to friends and family.

I’d give this location zero stars if i could. Came in looking to upgrade my mother in-​laws phone and the clerk, Steve, immediately went into the «upsell». He didn’t qualify her by asking what she currently uses her phone for now or ask what she’ll be using her new phone for going forward. We were looking at a basic iPhone which is the 5C and he said «oh, you don’t want that phone, the operating system alone takes up almost 5 gigs and those phones only come with 8 gigs. You really want an iPhone 5S». The poor customer service may be because he also mentioned that «we close at 8» so he wanted to get out of there quick and we came in at 7:50p. I was so frustrated at the lack of customer service which should be expected with places like this because they want to turn customers quick. There are plenty of other ways of doing business and this place exhibits the poorest way. Not the first time i’ve had a similar experience here, but it was the only other choice in the immediate area because the mall location up the road had about an hour wait, definitely the last visit here for me.

I stay away from ATT for my wireless because of their overpriced plans.
When I was looking for Internet and TV, some demon possesed me and thought of checking out Uverse. I was promised lot of things by the store associate and ended up booking att. Six months down the line, I ended up disonnecting for multitude reasons. I’ll try to explain them below.
1. I was promised $ 200 rebate card. I received only $ 100. I went to store to get the other $ 100. The person who sold me the connection was not there. The other associate took photocopy of the note which had the promised rebate. I was told that I’ll receive a followup call. Nothing happened after that.
2. I did not had tv when I book the connection. I told the associate about that. He told that’s not a problem as I can connect the att dvr to my laptop and watch it. When att technician came to my apartment to set up the connection, he refused to do it without a tv. I was on lengthy call with his supervisor and later on with att customer care about how they cannot set up the connection without a tv. I asked to set up internet alone which he refused to do. I had to scramble to get a temporary tv and had couple of weeks delay to get my internet.
3. Store associate told he’ll waive the set up fee which was not waived. As I did not had time for follow up, I ended up paying for it.
When I booked the connection me and store associate worked out around $ 46 as my monthly price however I ended up paying $ 72 for first few months and after that it reduced to $ 64. Plus the initial set up fee.
My resolve to stay away from att further gained after this experience.