Terminix

Outstanding service technician who explains whatever he is doing so whoever services 9122 Steven Irving Court, Springfield, VA 22 153 is the person we would like to commend.

I will never use this company again! I have been trying to get someone to come and check my home since November with no response. I have been calling the number and I get someone in Florida, Texas, Tennessee and Arizona at a call center. I have spoken to the customer service department multiple times and they tell me that they have emailed the manager, Randy Tremble, for the Manassas location. I am told that he will get in touch with me within two business days and it has been three months with no response. Every time I call, I get told the same thing, that they will send the manager an email and I will hear from him within two days. We have a two year contract with this company, paid in full. I was told that they will not give me a refund. I finally get an email telling me that someone would come out on Monday, February 15, 2016 and then it snowed. I got a recorded message saying that they were canceling for the 15^th and they have rescheduled for Friday, February 19 between 8am and 10am. I couldn’t work that day because someone had to be here when they came. At 10am no one had shown up and I called the number and, again, got someone in Arizona. I was told that I was on the schedule for April 3, 2016 and not February 19. I am very frustrated and upset. This is supposed to be a reputable business who supposedly cares about its customers. Needless to say, we will not be renewing our contract with this company and I would recommend to everyone else to learn from our mistake and take your pest control needs elsewhere.

Outstanding service. Service Tech is top shelf. Have been with these folks for quite a few years and have never had an issue, in fact, they had to repair a large section of the garage wall do to termites and had no problem at all.
Thanks Terminix.
Don

Not even a customer but after my experience would never even consider using Terminix. They came out and treated my house thinking that we were the old owners (I guess). Even though they tried to call the old number (disconnected), rang the bell (we weren’t home) then entered the yard through our closed fence (new fence!!) they somehow felt that they had the right to put chemicals in our yard. I have dogs and a young grandchild at home so immediately called Terminix to find out if the chemicals were dangerous to children/​pets. The person who answered the phone was clueless and didn’t seem to want to assist. When I pointed out that they entered private property without our consent all they wanted to say was it was the old owners fault. We then tried to contact the technician who treated the house and left 2 messages but got no reply. Basically Terminix did nothing to help and were absolutely unsympathetic to the problem they caused. 72 hours later I have yet to receive a call back. I would highly suggest that anyone looking for a pest control service not use Terminix.

Terrible customer service. I’ve been using them since they bought out the small company I had used for a number of years. Initially they provided service inside the home but have not been inside during the past 1 ½ years. When I asked the rep who came and did the outside he said I would have to schedule another appointment which could cost me an additional $ 99 since I had only prepaid for quarterly visits. Most of the time they just show up without any notice. I just cancelled their terrible service and went with a more reliable, customer friendly company.

2 months. All I’ve gotten was the generated «we’re sorry you had a bad experience. Email us so we can correct it.»
No emails. No phone calls. No refund. Although I did get a letter asking if we’d like to renew our service last week! (Which is why I’m updating this review)
I have told all my friends and co-​workers about my Terminix experience and how hard it has been to even get a refund.
Whomever reads this review, do not waste your time with this company. Call another one or just squish the bugs yourself.
Also, the ant problem caused by termites (which the tech told us) wasn’t caused by termites. So my perception, they were trying to get us to do an unnecessary service.

I rarely take the time to rate a company, good or bad, but this company is just so ridiculous it had to be done.
I scheduled a same-​day appointment and was given a 2 hour window for a tech to show. No one showed up, no one called. As I’m on the phone with customer service (who is going «hmmm so I see you do have an appointment for today… and yes, hmm it does appear to be after your window. ummm, hmmm, I don’t really know why he’s not there, ummm…»), the tech finally calls me and explains that he saw an appointment was added to his calendar, but didn’t know for what day (what?! that doesn’t even make sense), but if I want him to still come out he’s a little over an hour away. Having already waited over 2 hours, I forgo waiting any longer and click back over to customer service, but alas they have hung up on me. I call the line again and start to explain the situation to the woman that answers with an attitude worse than that of a 16 year old girl, telling me she doesn’t know what the tech’s schedule is so why am I asking her why he didn’t show up (again, really? Who else would I call about this complaint, lady??). Once I made it clear, through my rage, that attitude was not going to fly she adopted a new, much more helpful one, apologized for the tech and offered to file a complaint on my behalf and then asked if I want to reschedule the appointment. Why I would want to reschedule I don’t know, but I just said no thanks and we ended the call.
Fast forward to today, 5 days later, when a rep from Terminix called me to «follow up on my appointment» and «see what I want to do». I asked what he was talking about because I had an appt that no one showed up to and I did not reschedule, so what is there to follow up on? To which he replied, «so you want to go ahead and cancel?» Entirely confused and unamused I say «cancel what? I don’t have an appointment» and then he just hung up on me without even responding.
I’m not sure what the problem is over there, but you’d be better off hiring the neighbor’s dog than this company… you’ll still be left with your pests, but at least the dog will show up.

TERRIBLE customer service. I had just signed up for a 12month contract acouple days ago with the company. The initial free inspection was fine, by Dennis, who called me when he was running a little behind, which was nice of him to do. He set me up for pest control treatment two days later for between 3−5pm. At around 4:15pm the day of the treatment, I called Terminix to make sure they were still coming, the lady rudely on the phone told me it’s not 5pm yet and that he will be there when he’s there. So I continued to wait… I didn’t get any courtesy call to let me know when he’d be arriving. So, at 4:55, since there was no sign of anyone, I was about to leave my house, as I was leaving, the Terminix guy rings my doorbell. I told him I was about to leave because it was 5 o’clock. Rudely, he answered me with, «It’s almost 5.» I was so taken aback for him to correct me rather than just apologize that he had some so late, especially since it was the first time for me using their service. I told him that I am going to cancel my account with the company, and he just answered with «Ok, fine…» and walked away with no apology.
This company has terrible customer service. They are nice to you until you sign their contract and spend over $ 700 for their yearly service. I don’t know how this company has been surviving. They are rude and their employees obviously don’t care enough to give a good impression. When I called the company to cancel my service, the lady didn’t even apologize to my horrible experience with them. I have a business of my own, and this is no way to treat customers. This business is going to go downhill very fast.

I have had a terminix contract for 14+ months for a rental property and have not been successful in irradicating the pest problem. I have requested an assessment from this company to explain the root cause of the problem & why they have not been able to rid our property of this problem. They told me they don’t do this. I am looking to another pest control company to try to get this under control.