Manassas Imports

Maybe the worst used car experience I have ever had. I was looking at a car to purchase, made an offer, and they sent the Manager John over. Now please understand I was in the used car market roughly 18 years ago, so I knew a little about what goes on in the back ground. I was pre-​approved by my credit union so was looking to just pay for the car. They had the car I liked so I went there. So I Made my offer and they sent John over, I asked him politely to lower the price due to I’m sure that had over 3k in the car to move, I asked him to move 1k. He immediately started YELLING at me this is why I didn’t make it in the car business, and refused the offer. It’s not that they refused the offer, it’s that this place still operates like its the late 80’s early 90’s. No customer service, and John really needs help learning to negotiate. I hope that Battlefield Ford who owns this place realize that this type of business is not good business. It starts from the top down. The attitudes of the sales reps were reflective of working for a bad manager. I’m not kidding, it’s bad. If I were to recommend a dealership, it would NOT BE THIS ONE. Good luck John.

I was very impressed with the service i received at Manassas Imports! Everyone was friendly, helpful and not pushy! Francisco was great and i would highly reccomend him! He answered all of my questions and made my experience very comfortable!

I purchased a car from this dealership, I had to take it back the next day because the aC compressor was busted. The vehicle was not in any accidents but would not surprise me if the vehicle was flooded.
They tampered the miles on the vehicle, there was water built up in the bottom of my trunk.
The brakes were bad, they hid a lot of codes on the vehicle as well.
Now I know someone who WORKED there up until they found out that they were doing things illegally. After hearing all the other customer experiences… I ABSOLUTELY DO NOT RECOMMEND BUYING A VEHICLE FROM THEM!!!
You will spend more money on the car than what it is worth. Go somewhere else!

I purchased a car from Manassas Imports. Be careful, there are usually things wrong with their cars and they will do everything in their power to keep it away from you. Don’t be fooled by their «engaging» salesmen and pushy sales manager, Bill. They’re very good at purchasing cars from auctions with defects and cleaning them up good enough to put on the lot — especially foreign cars. The problem is they do not have the equipment to work on most foreign cars, so when they get one that is out of shape, they clean it up (detail it) and hide it’s mechanical defects.
After purchasing my car, I spoke to a friend of mine who was a manager for Enterprise in that area for a long time. When I told him where I purchased my car, he gave me a hard time. He said in that area, Manassas Imports is known for being shady and running scams on customers.
For any reason, if you do decide to purchase from them even after I warned you, here’s what to look for:
— Ask what repairs have been made to the car
— Look for dents and gaps between the front and back bumper (that’s usually a sign of fender bender repairs or major body work)
— check all indicators and service check lights
— roll all the windows up and down
— start and turn off the car yourself
— Do not accept their first offer for your trade in (they’ll sell your car for 3x the price)
— Don’t hesitate to question anything that sounds like it’s too good to be true
— Be sure to get promises in writing
— Be Sure to research your car before making any purchases
— Try to avoid Salesman, Dominique — He lies and gives false information
— Try to avoid Sales Manager, Bill — He also lies and is very unpleasant to work with
— Don’t purchase any of their warranties — get one from the car manufacturer or your bank
— Do not purchase a foreign car from these guys. They do not have the equipment to properly maintain them. Most foreign cars require the manufacturer dealership’s tools to perform repairs. Manassas will not pay to take them to the dealership if something is wrong with the car. They’ll take it to Battlefield Ford or another place down the street.
— If they let you drive off of the lot with a remaining balance (loan check), hold on to it until you have throughly had the car checked (not just for inspection). Be aware you have 30 days to submit that check Do not let Bill or the Salesman pressure you into handing it over.
The truth is, this dealership has low prices and it reels potential customers in. That should be a clear sign that this place is a danger zone. Their prices are usually 15−20% cheaper than their competitors and their service shows that. Spend a little extra and go elsewhere.
Again, I am warning you — stay away from these guys. I’d never buy from these cowards again. If you don’t believe me, check them out on the Better Business Bureau (BBB) website — all poor reviews. The numbers don’t lie. The positive posts on here are all fake.

My husband and I just bought a 2006 jeep commander from Manassas Imports. We were met outside (in the rain and snow) by Peter. He was very understanding, patient and helpful. He helped us find THE car for my husband. Peter and the GM Bill did their very best to help us get the best deal. They also helped us understand all of the paper work, which was awesome because we have never bought a car from a dealer before. I would totally go back. I loved feeling like a person instead of just another customer.
Now my only complaint is the lady in finance. She was very pushy and didn’t explain much to us. It seamed like we were annoying and wasting her time while we tried to decide if we should get the warranty or not.

I had such a great experience with the guys here! Bill, Mo and Derrick were absolutely awesome– personable, pleasant, and very easy to work with. They were very patient with me, very accommodating and I just love the car that I purchased! I highly recommend checking this place out if you are shopping for a car!!!

I went to Manassas Imports without high hopes at first, after already having a horrible experience at another dealership the same day, but was very pleasantly surprised. I got to them 10 minutes before they closed and Will greeted me immediately and had the car I wanted to test-​drive right out front. He had no problem with me test driving the car and when I came back I was greeted by the manager Bill who was absolutely wonderful. He was very personable and patient while I asked him many questions and made me feel completely comfortable about the entire experience. It was a painless and pleasant experience. I would definitely highly recommend them!

The used car I purchase for about $ 15K had so many mechanical issues. Within 3 months I needed a costly repair. Then 3 months later I had another costly repair. It didn’t stop here. Every few months I had some issue with this car. I spent over $ 4500 in repairs within the first 1.5 years of owning this car. The sales person fed me lies that they don’t spend much money fixing up the aesthetic repairs but instead focus on making sure that they invest their time and money to make sure the car is mechanically sound. Bullshit! The sales person kept referring to a survey/​review that would come in the mail that was tied to his bonus compensation and so he wouldn’t sell me a bad car because he relied on the survey/​review for his pay. Malarkey! This review never came in the mail. I had a role in this unfortunate purchase. I was an impatient buyer that really wanted a car immediately. I neglected to listen to my intuition. There were so many signs while I was there that pointed to shady as hell! I should have had more discipline to respect my own reservations about this place and continue to look elsewhere. I didn’t make this mistake again when I got my new car. I took my time, asked many questions and if I felt a bad vibe then I just kept it moving to the next dealership. Please don’t fall prey to this slimy place.

NO CUSTOMER LOYALTY!!! Manassas imports is ran by a bunch of incompetent people who are the epitome of your typical can’t be trusted, snake of dealer, car salesman! My husband & I needed a reliable second car with inexpensive payments, being new parents with currently one income. We financed a 2010 Hundai sonata in February 2014 (it is now May 2, 2014), and since having the car such a short time we have had nothing but problem after problem! Why on earth they would even sell a car in such poor shape clearly states that they have absolutely NO customer loyalty and they take no pride in their business. From the very first day the transmission has always slipped when shifting gears, we took it to a local mechanic to have it looked at and it was unbelievable how much simple work totaling almost $ 1,000 needed done, that most certainly should have been done before being sold. The air filter was beyond filthy, the transmission fluid had never ever been flushed, there were several nails in the tires, the break pads needed replaced and so on. We immediately called and addressed the issue with Manassas imports, and after being put on hold multiple times and explaining the situation to several different people (who seemed more bothered than to care) we were told to bring the car in to their service department. So we made the 45 minute drive with our infant and when we got there were told they would only cover a portion of the fees for the repairs because they are «maintenance» issues. Yes, thank you, we understand they are maintenance issues and that is exactly why they should have been taken care of before the car was sold. We aren’t looking for handouts, we even purchased an extended warranty for any major repairs that may happen down the road, point being that after owning the car for only one month we SHOULD NOT have to put any money into. Only about 2 weeks after they made the repairs the car started making really loud grinding and squeaking noises, so my husband took the car yet again to get looked at by someone local and low and behold the rotors now need replaced!!! Why on earth wouldn’t they have been checked and replaced last month when we were there having all the «maintenance» work done??? I’ll tell you why again… Because manassas imports is ran by a bunch of incompetent people who are the epitome of your typical can’t be trusted, snake of dealer, car salesman! Of course I knew calling to address this wasn’t going to get me very far, but I had to try. After talking with John the sales manager, he said he would talk to the service department and call me back. 2 days later I had to call them back after no word, and John was acting very confused, stuttering over his words and tried twisting a conversation my husband had with Brandon. He then told me to call over to the service dept, and that my only option was to drive the 45 minutes to get there and they would take a look and determine what needed done and if they would cover the fees. So, my husband and I used our best judgment and decided that it wouldn’t be worth the trip, already having an idea of how they do business, and we are now just going to have to have the repairs done and pay out of pocket. We definitely learned the hard way with this car purchase, so for now on we will stick to big name car dealerships, like we have for the last 10 years, instead of shady little used car lots like this one. I can only hope that those who work there encounter nothing but car troubles themselves, and maybe even go out of business one day soon :)