JBB Heating Air Conditioning & Refrigeration Co

I reviewed a couple of the postings to make sure about the company and can honestly say I was totally disappointed. The first appointment was cancelled within minutes of them supposedly trying to show up and the second appointment was cancelled 40 minutes after show time. This is not the company that is described as professional and dedicated on other reviews.

I only give this one star, because I cannot give it zero stars.
I moved into a new townhouse about a month ago and not knowing the last time the ducts were cleaned, I wanted to get them done. I know a lot of companies in this industry have poor business practices or are not thorough, so I shopped around before deciding on JBB.
I call and schedule and appointment, and find out I have to wait nearly three weeks before there is an opening in their schedule to come out and do the job. I’m a little disappointing in the wait, but take it as a good sign, that a good company would have a backlog of work to do.
I wait three weeks and hear nothing.
The weekend before my cleaning is scheduled (a Monday morning) my area got slammed with an unusually large snowstorm. It started snowing the Thursday night before my appointment. I was fully expecting a call sometime in the about 87 hours between when it started snowing and my appointment, saying they could not make it.
The call never came.
I assumed they must have done upkeep on the parking lot and advertising themselves as 24h service, they were going to come. I took my day off work and was expecting them to arrive.
I hadn’t gotten a confirmation call, as I was told I would before they arrive… so I wait… and wait.
15 minutes before they are supposed to come, I give them a call. I get the receptionist who tells me I beat her to the call, tells me they won’t be coming… SHOCKING.
How I beat them to the call, when I’m sure the decision to not come clean my ducts was made hours, maybe even days prior, blows my mind.
I was politely told I would get a call back that afternoon to reschedule.
Understanding there are extenuating circumstances I say okay, and hang up.
I wait for the call… (drum roll please)… it never comes.
I call again Tuesday morning and leave a message asking them to call me back so I can reschedule.
I hear nothing…
I call Wednesday… No answer.
I hear nothing…
I call Thursday… No answer.
I will update my rating of this company should I ever hear back and if they ever come do the work.

I heard a lot of bad experiences with Duct cleaning and did lot of research before picking JBB– I bought a groupon and JBB was just great– Dimitri showed up during the time scheduled (9 – 10). He is very professional, hard working and knows what he s doing. He kept me informed of what he was doing in every step– he is very thorough and organized. He took a picture of before and after. He made sure to clean the areas he was working on and left the place as it was before coming in– I definitely recommend JBB in general and Dimitri in particular. Great job!

Awesome company for both installation and service. They installed all the ductwork and equipment for the home I live in (3 units plus ductwork for over 8000 sq foot home) and service all of my rental properties. I am very happy and more importantly completely trust them.

On time, fast, clean!
They replaced my garbage disposal. Arrived early (which I appreciated so I didn’t have to wait all day), promptly got the work done, cleaned up after themselves and departed. And, I think they charged a fair price for the parts/​labour.
Will use them again!

I had a groupon and after looking at reviews on here I decided to give them a try. JBB now has a new customer. The men were on time and performed excellent service. I can already tell a difference in my air quality. They even gave me a coupon for another service. I received some tips about maintenance that I can do myself also. I will definitely use JBB again.

Dimitri & Mike came out right on time to clean our system & they’ve done an outstanding job!

JBB was hired by a third party to fix my refrigerator’s ice maker and water dispenser. There was a bit of confusion by all parties with trying to initially set-​up but I’ll spare those details.
The issues were not fixed after the initial visit but the technician stated on the invoice that the office would contact me to schedule an appointment to complete the repair. After 12 business days; I received no call from the office and proceeded to give them a call (left a voice message) for a status update. After 1 business day, I did not receive a call-​back so I called them again and was informed by staff that the part had been ordered and they would call me to schedule my next appointment once the part had arrived. I waited 15 more business days and heard nothing. Feeling uninformed, I decided to give them another call and ironically the part had just arrived and they were going to call me to schedule an appointment; so I made an appointment for the following week. The technician arrived and shortly after his arrival he was finished and stated the water dispenser was working and the Ice Maker should make and dispense ice after a few hours. Well, that never happened. My ice maker is not making or dispensing ice and every now and then I hear this noise that sounds like water is gushing into an area that it shouldn’t from the fridge; I haven’t seen water leaking anywhere but it’s odd and I’ve never heard the sound before. I wait a week because for some odd reason I think ICE will magically appear but it doesn’t. I call JBB and the staff person says she’ll call me back to schedule another visit and they’ll probably come out the next day. Guess what? I never received a call back. So I call back twice and leave a detailed message and I still haven’t received a call back.
Overall I wanted my ice maker and water dispenser to work and they did not fully deliver;I am disappointed. My main issue was not being informed from the office and having to contact them several times for updates. I feel ignored as a customer and to have to keep calling to get updates made me feel like I was being a nuisance.
The awesome reviews received from this company almost makes me feel like my issue is taken out on me personally. The staff were always friendly and the technician was always respectful but at the end of the day my issue was not resolved. I am at the point I will not call to have my call unanswered or leave another message for it to not be returned. It’s been over 30 business days and to still have to deal with this issue is ridiculous and i’m over it.

JBB is Amazing, Eleni and Jenny were great at working with my schedule. They send out Dylan and Carlos to my house they were super amazing and updated me on every thing they were working on as they were moving on which made me very happy. JBB is defiantly a company I will use for all my heating and air needs and will recommend to all my friends and family

I have a client that had a heat pump system fail on him. Eleni and Jenny at JBB have been working with me at all hours of the business day to get him taken care of. Between answering a hundred different questions and responding to emails all day long from me, they have been patient, informative, helpful and kind. This has been a truly wonderful experience that could have been painful at every turn.

JBB replaced our heating and air conditioning system. They were honest, professional, and clean. System works great!

By far the most honest HVAC company I know. This company does the job, follows up, and makes sure your house’s systems are working and operational. They don’t make customers spend unnecessary money and their prices are very reasonable. They are very reliable and customer friendly. The owners Work ethic is something i wish all companies would follow. Thank you JBB!

I referred JBB a to a client to do duct cleaning and some home repair stuff to stage a house, they did a great job. They were on time and followed through with all the tasks! I highly recommend JBB HVAC & Home Repair