HHGregg

I don’t think I will ever walk into this store again. Customer service was horrible and after over a month of being told my item was on back order but would be in soon I finally cut bait and walked away cancelling my order.
All we wanted was a nice table that they had on sale, nothing all that difficult, or so I thought. It took the person processing our order nearly an hour to figure out how to place the order so that we weren’t charged shipping for each item of the dining set. We schedule our shipping to occur in 5 days, and the day before I got the call sto confirm the address and giving me the window of time delivery would occur. After my window came and went I called the store to find out the status and was told that my shipping was cancelled and an endless number of excuses:
The TV in my order was no longer in stock (but I didn’t order a TV!)
The manager shipped out the order so not sure why it was cancelled
The table is out of stock but it has been ordered, we’ll call you when it is available
The table is out of stock but it has been ordered and will be here in X days (never came in)
The table is out of stock, we’ve emailed asking about the status but we aren’t getting any responses from the manufacturer
and on and on and on…
I only had 1 member of staff that was EVER responsive and called back as promised, everyone else just waited for you to call back again, promised they’d call back but leave at the end of the day without any update (managers included)…
I would NEVER step foot into this store again. The customer service is horrible and that goes from the top down here.

I purchased a $ 525.00 Toshiba laptop from them in June, I was told it comes with all the bells and whistles including the basics of Microsoft Office, we began using the computer 2 weeks later only to find out it does not come with it. I contacted the store and explained what happened they told me I could purchase MS Office for $ 80, contacted the corporate department to explain the told me to contact the manager of this store. I realize the employees work on commission but to straight lie about things like this is upsetting. I will not go back to them for anything.

Our oven died.
So we got the specifications of what we needed and then we visited a lot of places. We visited the Sears appliance place in Centreville, a Best Buy, a Home Depot and HH Gregg.
HH Gregg had the best selection of appliances. Ranges, refrigerators, washers and dyers they had the best selection. They also have some electronics, tvs and furniture, but we weren’t paying much attention to that. With respect to customer service, they seem to use the shark method whereby salespersons make a good commission on items they sell so we got approached by several sales people. They were nice, and I felt bad that we didn’t get anything.
The prices were competitive. We actually got something at Home Depot right next door. A contractor had bought several ovens for a big job, but he lost the job so he returned the ovens. Home Depot had several ovens that they needed to get rid of so they were selling them at liquidation prices.

Terrible customer service from management. Got the runaround for help I needed with an item I had purchased, and I kept getting passed around from person to person. Was told I’d get a call back after multiple attempts to follow up and still no call. I do not recommend this particular store to anyone-​the worst customer service from management-​no ownership or initiative taken at all to help me, and they did not treat their employees well.

(This review is about a year old; transferring from my google review)
I went to purchase a new stackable washer and dryer. When I first walked in with my girlfriend, we weren’t greeted by anyone although a lot of the staff was at the front counter. Funny how they greeted everyone else though (older couples with families). Anyway, as we were looking at different options someone finally comes to us and asks us what we’re looking for. We finally decided on a new Samsung front load washer and dryer with the stacking kit. Each appliance listed at $ 599 plus tax of course. The stacking kit was $ 35 I believe.
My only issue really was the add ons that they charged for when they should be included in the appliance. They were charging for the vent duct for the dryer, the power cord for the dryer, and the supply lines for the washer. I told them I already had new supply lines and wondered why they couldn’t just use the old duct because I cleaned it out and I don’t see why the power cord would be extra lol when I started asking questions, instead of explaining their reason they just lowered the price. That there was a red flag to me because I knew they were just adding it on to make more money. I mean come on after spending $ 1,200 plus tax on new appliances you’d expect those simple things to be included, right?
I give one star to the store and the rep that «assisted» us. I don’t appreciate when salesmen try to add on crap that should and WAS INCLUDED (Check note below). I’m sure they were just trying to squeeze as much money out of me as possible. 5 stars to the delivery crew though. They were awesome! In and out within 30 mins, they were careful about scuffs, and overall were professional.
NOTE: When they installed the washer that’s when I knew H.H. Gregg was just trying to squeeze more money out of me because I originally told them I already had supply lines for the washer. When the crew came to install the next day, it was already included in the package for the washer… SHOCKER.
All in all I spent about $ 1,400 on the appliances, stacking kit, taxes, delivery, and the power cord and vent for the dryer.
Will I shop here again? No. They didn’t make me feel welcome and they used sneaky sales tactics. As a salesman myself, I know how to differentiate an honest salesman from a swindler.

This is the third large appliance that we’ve purchased from this store. First, we were given a delivery date of Friday; then, when we were not contacted, we made a call. With no apology for their mistake we were given a new delivery date of Sunday.
*** Beware*** Some states have special laws when it comes to install of a gas range. Unfortunately, this was not stated when we purchased the range or when the lady was scheduling delivery. So, when the range was delivered at $ 79 + the $ 24.99 install kit required in order for the range to be installed (as specified on HHGregg’s website), they merely dropped it in the middle of our kitchen floor. We called and they explained that we should’ve been told about needing a permit and setting up with them further installation with additional costs of about $ 205 + tax. Wow! Then, we were told to call our local store in Manassas, talk to a manager and they would make up for the misunderstanding. So we called, received an explanation and when we stated how dissatisfied we were, the guy actually hung up on us! This will be the last appliance we purchase from HHGregg, unless there is some sort of resolution. The online people pass problems on to the local stores and they refuse to rectify the problem., no customer service… And the website is misleading.

Recently had a bad experience at this locations, not only was there a bate and switch in relations to a product that was purchased, but also dealt with a person that I was asked questions to. And when I turned my back and was still asking questions they walked away like I did not even matter.
Contacted the store the next day, and was very upset about the treatment we received and also the a date and time that we where told out item would be delivered and we where told the wrong date and time. The person I spoke to turned out to be the man that was working the night before and they where a manager and they became extremely rude, and told me that he did not believe what I was saying, and that there was no way that the employee would have given us a date and time that our item would be delivered.
I told them I did not think that it was write that you where calling me a liar, and that he was being a jerk and his behavior was wrong. I demanded to speak to there boss and as of todays date we have not heard from any higher management staff, or corporate office either.
I mean it is sad that you can be miss-​treated and lied to by staff and no one seams to give a crap. I can tell you that if I had my way I would never, walk into another HHGregg for any reason…

Baited and Switched AGAIN
So, this is the second Large Item that I have purchased from HH Gregg out of the Stream Walk Ln location in Manassas.
The sales guy rings us up, tells us delivery is on a certain date and at a specific time range. This is what happened last time I bought something from them — EXACTLY the same.
Anyway, that’s fine, it really is; until the facts hit! What the guy in the store tells you is one thing, but when you are making plans to do something around the verbally agreed-​upon delivery date and time, and get a call from the Baltimore Warehouse Delivery Dispatch System (not person), you might get it on the same day, but the scheduled window is VERY different.
Here is what happened _​THIS_​time, we agreed to a washer machine to be delivered on Saturday, 04JAN2014 between the hours of 0800 and 1200 hrs, in the store with Daniel (totally awesome sales guy) on Thursday, 02JAN2014. But the Baltimore Warehouse Delivery Dispatch system called us

Purchased an LG washer from HH Gregg in Manassas, VA. According to the sales person the new LG washer was supposed to work with my existing LG base stand. This is one of the reasons I purchased another LG washer.
The washer was delivered and installed but the techs could not secure the washer to the base stand because the mounting brackets were not the same. The danger is the washer can fall off the base stand while operating without the brackets attached.
This did not seem to bother HH GREGG. I spent hours calling and talking with four different managers that kept telling me they were going to order the correct bracket but never did. I worked with the first manger that said he would order the part but nothing ever came in after 3 – 4 weeks. I called back and that manger was transferred to another store. Same thing kept happening… flat out lies. Nice job HH GREGG! I will never buy anything from them again. Now going to pursue the problem with LG and see what they think.

Not sure why I’ve not written a review on thos place before, I’ve had very good success with several major purchases.
I bought a Whirpool Washer & Dryer and got a great deal about two years ago, 24 months same as cash financing. It was a very good expereince except for a little huccup with delivery but it all worked out.
I also bought a nice 60 inch HD Samsung there just before super bowl last year.
I got it on sale, agreat deal and again 24 months, same as cash.
I’ve purchsed several gifts for others, a Blue Ray DVD player and some other electronic equipment. Great service from a professional staff, fair prices and good sales.

I had an amazing experience with the staff at HH Gregg. I went in a couple of months ago (I know, it’s taken a while for me to get to this) looking for a TV they had advertised in their mailer. We walked in and were immediately greeted by multiple staff members. I admit, I am NOT knowledgable when it comes to LED, LCD, Plasma… Whatever. And our sales person was VERY patient with all of our questions. I finally decided to pursue the TV they had advertised, and the guy checked inventory and went into the back to grab it while I picked out a TV stand, HDMI cable, cleaner… You get the idea.
As I was waiting at the register, the salesman comes up and is very apologetic. There was a glitch somewhere, and my TV was actually out of stock and wouldn’t be in until Monday. I’m sure my sad face was pretty pathetic, but I sighed and started from the beginning.
As I went through the whole Q&A session with the salesman (poor guy, LOL) the manager walked up. He offered me a choice of 4 different TVs at the SALES price that was advertised!!! All I had to do was pick which ever one I wanted!
I ended up walking out with a 55″ LED flat screen, TV stand, HDMI cable, and cleaner for less than I would have buying JUST a TV from Best Buy across the street.
The team there went above and beyond and I appreciate it so much. I have been telling all of my friends to check the place out!
P. S. My first TV had a defect in it, so we went back the next day (they remembered us), and they exchanged it for us and helped load it into the car. No questions asked!!!

We had a wonderful experience at HHGregg last night! The staff was very nice and knowledgeable. All our questions were answered and they had no problem putting TV aside till we could get back there with a larger vehicle and even helped load it. We will be back to purchase other electronics

We had an absolutely amazing experience here, and yes ended up buying.
S.O. had been researching audio/​video equipment and did comparative pricing and found that HHGregg seemed to be the most competitive for what he wanted. We met John (salesperson) who was very knowledgable and honest. He pointed out all the pros and cons and helped architect work-​arounds. No, he did not try to upsell us. He offered sound technical guidance. Since S.O. is a techno geek, he really appreciated dealing with another technically savvy guy who knew what he was talking about.
John worked with us in pulling a package together and S.O. was very pleased with the deal. S.O. had ordered one of the components via Amazon that he is going to return as he got a better deal here on the same item. Also, we will have local technical support, which is more cumbersome via Amazon.
While we cannot speak for any other of the sales people, the reason we came back here as we had a similar experience a few months ago when checking out the same system, but with another sales person who was just as helpful and knowledgeable as John. Not aggressive, just very reasonable and senseable… which is pleasantly surprising as staff is paid exclusively on commission.
Check them out when you are in the market for electronics, household appliances, and yes, they even sell mattresses. Much better experience here than other-​who-​shall-​not be named TV/​electronic stores!
Great service, fair pricing!!! Broad selection/​mix of electronics. They are not exclusive to or push one brand (an experience we had somewhere else).
Ask for John.
Located where Wallmart used to be.