Mastercraft Auto Body

After being in an auto accident just before the holiday, Mastercraft took care of my claim! That was my lucky day! The work was done timely and was of the highest quality! I was kept in the loop all along the way, so that all my questions were answered and I knew exactly what to expect. I would definetly use their services again without a doubt. I highly recommend Mastercraft Auto Body, Inc to anyone requiring their services! Awesome experience. Everyone was delightful. Cuds to Mike Newbrough!

I had some body work done at this location following a fender bender in 2013. The workmanship was guaranteed through my insurance company. After 18 months, a small area of the repair developed signs of peeling paint, and Mastercraft immediately addressed the problem and the repair looks perfect. The process could not have been easier, the service was extremely efficient, timely, and the staff were all very pleasant. What a relief! Excellent service — thank you, Mastercraft!

These guys have worked on two of my cars. Great job and wouldn’t go anywhere else.

I received an excellent service from Anthony A. Repairs did not involve the insurance company, I came to this shop because we used them couple of times before and service we received was always good. They kept in touch and tried to keep my cost down by giving me different option when it came to getting parts. I will recommend this shop to friends and family. Anthony thank you again for all your help in turning stressful situation into manageable one.

Wish I could give zero stars.
1) poor customer service,
Very unprofessional, the front desk workers were listening to music in headphones and seemed inconvenienced by my presence.
No one kept me updated as to when the parts or labor would be completed. And would not answer my call
Slow repair time 2 days is unacceptable for a tail light cover and a piece of rubber trim
To make matters worse…
The work they did was falling apart by the time I went to pick up my car… So I had to wait another hour.
Total disaster DO NOT GO

Terrible customer service.
From the counter girl who was more interested in her text conversation than helping us get our truck back to the manager who lied and argued with us about the license plate they managed to misplace, it was a terrible experience all around.
To begin, we had to call them anytime we wanted an update on the vehicle. The first call we got said that the work would be finished within a week. That date came and passed and no phone call. When we finally called them, they said it would be another week or so, without giving any information as to why. Nor did they seem particularly concerned that no one had bothered to tell us.
They did manage to fix most of the problems with the vehicle, but overlooked some pretty standard stuff. The collision was mostly front bumper and fender and the work done to replace those was fine. However, the window on that side didn’t work properly when they were done, and they neglected to plug the control for the side mirror back in.
The work they did do was solid, but the whole experience left a bad taste and I will never bring another vehicle here.
When we went to pick it up, three people argued with us that it didn’t come in with a front license plate. Which was a bold lie, considering state regulations.
I asked for the keys to the truck to go and see if the plate was inside it, and they handed me one key, no keyfob (lock/​unlock/​panic button remote) attached. I asked about that, and again was told that it came in without one.
I took the keys and went out to the truck to search for the license plate and keyfob. Found the truck unlocked. With the keyfob sitting in the cuph older with a bunch of trash. Went around back and opened the back up and found the first aid kit that comes standard with the vehicle out, unzipped and rifled through.
With this awesome confidence inspired in me, I turned to find the manager coming out with my husband. She was arguing with him and generally being insulting, patronizing and doing everything possible to escalate the situation. Which, in my opinion, is generally the opposite of what you want to be doing when dealing with an upset customer.
Absolutely unbelievable. I cannot recommend against going here strongly enough. I wish there were a 0 star rating.

Do. Not. Bring. Your. Car. Here. They take 2+ times longer to do the repairs than you’re quoted and its just one excuse after another. BAD SERVICE!

I had an accident with my brand new Infiniti G37X. Lost the entire front end of the vehicle. Just heartbreaking since the car had less than 3000 miles on it.
The car was towed to Mastercraft, which is an authorized Geico body shop. I was very concerned that the car would never look or drive the same. I needn’t have worried.
Mastercraft did a great job. Because the car was so new, Geico authorized the use of all new Infiniti parts. Mastercraft had this car looking perfect! It drives the same, the paint matches perfectly and all the repairs are excellent. I brought it over to my dealership for inspection right after pick up. They gave it a 2 thumbs up and said everything is perfectly done…
All the personnel are very helpful and friendly. They all are sympathetic to the trauma of being in an accident and do everything they can to help ease the pain.
Definitely recommend… but hope I never have to use them again, if you know what I mean…

Unfortunately I needed to have auto body service recently. Mastercraft was reccomened by my insurance company. Needing to go out of town the next day I went with the recommendation.
The quality of work was good and after repairing significant damage looks almost new.
They finished the work in the quoted amount of time. The support people were always polite and helpful. James the service lead was particularly helpful.
I do have one complaint. When I picked up the vehicle it had a very light film of dust and over spray. You figure that after having the car for three weeks they could have given it a good wash before I picked it up.