Mammoth Five Star Lodging

We stayed at the green property #211 and our experience was excellent. Megan was very helpful and very nice. The condo was clean and exactly like the photos on her site. I would definitely recommend her condo and we will be returning to this property in the future!

It’s my first time staying at this lodge (the Greens) here in Mammoth Lakes. I’ve stayed at two other places here before but this one is far cleaner, newer, and more comfortable than the previous ones.
Two bedrooms, two baths, newer kitchen, clean carpet, wi-​fi, underground heated parking for two cars and a central location near shopping and lifts… It’s a great deal even at peak season.
If you’re looking for lodging this is definitely a nice place to stay.

We stayed 3 nights at the Juniper Springs Property and we couldn’t have been more delighted with the experience. Booking and check-​in were a breeze (very turn-​key without any hassle) with very clear instructions from Megan. The grounds were very well kept and the view was breathtaking. It was close to everything we wanted to do and the rooms were well decorated and fully stocked and comfortable. We highly recommend working with Five Star and specifically the Juniper property.

ANYWHERE but here. Read this before booking…
We reserved one three bedroom and two one-​bedroom units for a new years trip to Mammoth. This feedback will be broken down to the business itself and the room accommodations (which for us was at Juniper Springs lodge).
MANAGEMENT:
— This is all in reference to Megan (who informed us she has owned the business for 10 years) and never receives negative feedback.
— We called ahead to confirm entry procedures and were told to reference a confirmation email (that was never received).
— Email chains were missing for reservation (i.e. entry procedure and room codes above).
— Abbreviated phone conversations — constantly felt rushed off the phone so Megan could deal with all of her «many other units» and customers.
— She became immediately defensive when speaking about any sort of customer feedback.
ROOM ISSUES
— Two units were on the third floor and were advertised as being on the TOP floor of the building. There were in fact several levels above the 3^rd floor. This false advertising makes a difference when you are expecting top unit and not having anyone above you during your stay.
— Room was not ready for us at 4 pm as it was still being cleaned and the room had a horrible smell for the first day.
— Wifi was not working most days (this issue can be somewhat forgivable as it can be based on total device usage, but still an issue).
— Hot water was out on new years eve in one unit, and we were told it was due to heavy usage. When we called 5 star we were then told the front desk would «give us lip» if we inquired about this. In the end, it appeared to us to be room specific as water temperature was fine in other units at the same time.
— The rooms were stocked with soap and shampoo, but no conditioner.
— Checkout procedures were straightforward, but penalty prices were astronomical (i.e. $ 300 for leaving any of the lights on).
BOTTOM LINE:
I do NOT recommend booking with this company. We were told that we needed to call during our stay to address issues and that there was nothing that could be done after the fact. We did call and we learned about the complete picture by the end of our stay. (A couple minor issues is different than a consistent, overall negative experience). It is at Megan’s discretion to decide if we had given worthy enough reason for any any negative experience. She became extremely defensive and resistant to making the customer feel genuinely concerned for in regards to a negative customer experience. Was offered 10% off a future booking, but the point was missed that we will absolutely not be returning as customers.