Snow Away

We recently went on vacation and while we were gone, our property got hit by something like 20 inches or snow and ice. It was an utter disaster and, unfortunately, one of our cars got completely stuck. The 20 inches wasn’t even the big problem; we actually had to clear something like 50 feet of driveway to reach the street.
We called Snow Away and talked to Eric about getting the job done. He assured us he could be there in 2 hours and would charge $ 150 for the job. We agreed and he said to text him the address and a contact number which we did in minutes. I sent another text 10 minutes later to confirm he got it but got no reply. I assumed he was busy or driving and left it at that.
An hour before the appointment time I called up to confirm. I got their voice mail, so I left a message stating who I was and what the job was. Even though nothing had officially gone wrong at that point, I took the text non reply and no answer on their phone as a bad omen and started to get a feeling that we were going to be stood up. Sure enough, 2pm rolled around and Snow Away, ahem, flaked.
I can’t even begin to express how infuriated we were. We were hoping to have the car ready to go for a trip, so having them blow us off at the last minute meant that I had to do all the shoveling on the fly. It was heavy, wet, and icy snow too, so it took forever and totally sucked. But I got it done, no thanks to Snow Away.
So, if you are considering using Snow Away, think twice. They are completely unreliable and showed zero respect to us as clients. The same could happen to you.