Westside Service Center

I went here because of other reviews and was not disappointed. They explained what was going on with my car by breaking down what was and was not a safety risk so I could prioritize the repairs, they quoted me a fair price and when it came time to pay they explained it came out to be less than what they quoted instead of pocketing the difference. Very flexible and accommodating, I would return any time and will recommend to others!

I was visiting Madison and had to leave on a Friday. That morning something sounded bad in my truck. Dealers couldn’t see me for a number of days. I found Westside in Unilocal with positive reviews and called them. Amazingly they found time to see me, checked it out, and discovered the problem so I could leave later that morning. Amazingly kind customer service and they were wonderfully fair on price. I don’t know if I have ever received so much value for car service in my 59 years. While I don’t live in Madison I have already let a Madison family I know about my experience there.

I love this place and hesitate to review it because I don’t want it to get too popular. They are honest, dependable, friendly and accommodating. They don’t fix things that don’t need fixing! Their prices seem very fair, and they always keep you appraised of what is going on. You can schedule service appointments online, very convenient. Nothing bad to say about them.

I took my car here at the recommendation of quite a few folks that had been in the area for a while. Coming to Madison from a small town, I’m used to the kind of honest, no-​BS that you get when the mechanic lives a few blocks away.
West Side Service Center delivers on that. Never before have I had such an honest «If it were me, I would _​_​_​_​_​_​» type of recommendation that ended in holding off on an unnecessary repair.
My engine light was on and there was a bit of rattling. Within a day, they pinpointed it all to three pieces that could use repair – from $ 200 to $ 1100 each. After describing each item, the mechanic [I can’t remember his name] would let me know if it was a safety concern, would impact fuel economy/​engine health, or would simply be for convenience.
In the end, there was only one necessary repair having only dropped ~$ 250. Considering there was a potential for $ 1400 more that they stood to gain had they talked me into it, they earned my trust.

I’d never experienced having a mechanic take the time to call me a couple days after the repair to ensure the part he replaced fixed the problem. That exemplified the kind of care and service I’ve gotten from Westside Service Center over the years. They’re honest, straightforward in their diagnoses, and never try to upsell me on non-​essential repairs. I highly recommend these guys.

Have taken my baby here twice to get it serviced (oil change, tire rotation, general check up) and have always had a great experience. No hassle scheduling through their website.
I drop my car off in the morning, get a call in a few hours regarding what needs to be done and pick it up in the afternoon.
If you’re looking for a car shop that gives quick, honest and reasonably priced service, I definitely recommend going here.

I started taking my 2002 Jetta TDI here a couple of years ago after moving to the west side.
Their work has consistently been better than my previous mechanic, they’re quite good at working with multiple budgets («This is a NECESSARY repair» vs «This needs to be fixed in the next 6−12mo» if you don’t have a lot of money on hand, rather than adding unnecessary extras.
The online appointment system on their website, as well as ability to email and discuss problems instead of relying on phone tag has also been quite handy.
They came on the recommendation of two different friends, and I’ve since recommended them to a number of friends myself.

Great place to take my car for service! You can make appointments online, and I’ve never had a problem getting a time that is convenient for me. They are fast, courteous, and extremely honest. Prices are very reasonable. Highly recommended!