Veterinary Emergency Service

My dog was involved in a fight with another dog and we rushed the dog to this emergency hospital. We saw Dr. Lovejoy and she was amazing! She was compassionate, efficient, competent and very respectful of the situation. Thank you! I will be referring others to her care!!!

Took my cat here with a urinary tract infection. The wait was long to have him seen, but they seemed to care about what they do, and they are one of the few emergency vets in town…

Had to take our dog here when she swallowed a needle. Everyone was very helpful and kind to us and our pup. It was expensive but reasonable given that she had to have surgery and stay overnight. After we brought her home we got nervous about her stitches twice and took her in… They looked at her free of charge and eased our worried minds with patience, compassion and kindness.

Our 7 month old kitten swallowed a threaded needle. (live and learn). We called ahead and they took her in within 5 minutes of our arrival. They asked for permission to sedate her and do an ex ray. The vet, Chris Schatz, was kind, compassionate, and explained everything very well. He was very careful, asking about the length of thread, and explaining where the needle was and how he removed it. With the meds for home, the entire bill was 373.00. We were pleased with the whole experience. Next morning, our little gitzinta was her regular silly self. Whew!

I’ve used this clinic twice. The first time was a Sunday night when my cat hadn’t had a bowel movement in a week and was becoming lethargic. We brought her in and the experience was just OK. The vet wanted to keep her overnight to give her fluids and ran a panel of tests that our regular vet could do for $ 40 but they charged $ 180. After a night of getting fluids and having some tests done we had to pay over $ 700. Fine, we love our cat and thankfully were in a position to pay for it. Unfortunately, it seemed like nothing was enough for this vet (a woman in her 50’s or 60’s with short to medium length brown hair). We should keep her there longer, we should do x-​rays, more tests, etc. Now, my cat was 18 at the time and not in the mood for this so we took her home and our normal vet was able to continue treatment.
The second time was when we ultimately had to put our cat down. She was stumbling, unable to stand and meowing loudly. We called as we were leaving the house so they were ready for us when we got there. They said she had thrown a clot to her brain and presumably another to her lungs. We saw a different vet than the time before (this was a man who looked VERY young, like I suspect he still gets ID’d for alcohol) and he was excellent. He cut his exam short when he realized our cat was distressed and was very honest about the options and letting us know that in reality she would never make a full recovery. He talked us through the process of putting her to sleep and then left us alone to say our good-​byes. They had given her a mild sedative and had put her in a cat bed and wrapped her in a blanket, so she was comfortable. The euthanasia was fairly quick and the vet and staff were all incredibly sympathetic. They even made us a memorial paw print and wrapped up her remains for us. I won’t say it wasn’t a rough night but they made it the best possible experience it could have been.
If it hadn’t been for the first vet, this would have been five stars.

Our dogs tail broke open from wagging it and hitting the wall. It got infected and we took him to the vet. He has a skin problem as well. The vet came in and started talking about his skin, we were there for his tail and that was it. After wasting our time talking about it, it seemed like he was trying to get more money out of us, he finally addressed his tail. Told us to give 4 prescriptions, get a collar/​cone so he can’t lick it and then to see our regular vet. So a day after they have us the cone, it breaks. They use a hard plastic which is not flexible at all. We called to see if we could get a replacement. They said only if there were no dents on it from running into anything. This was a 30 dollar piece of plastic that can’t cost more than 5 bucks to them. How would a dog who has never had a cone before not run into anything? We also had to wait 20 after we were done seeing the vet to get the items prescribed. Will not go back there. Had a better experience at the vet off rim rock after his acl surgery.

Luckily, I have only had to use their services once. I took my large dog into VES on a sunday after he had an allergic reaction to… something. I called ahead of time to just get a estimate on how much it would be just to «be there» and I was pleasantly surprised with such a low cost. I knew it would be higher once he was examined but I was thinking it would be a few hundred dollars and expecting the worse (when it came to my wallet). When I called, I gave the woman all the general info (breed, age, updated vaccines, phone number, address) and when I came in, they were all ready for me and my pooch. Granted, they only had 2 people in the waiting area and it didn’t seem that busy.
Everyone was very nice and animal loving people, as expected and the doctors answered my questions. I think we MAYBE there for an hour. Not very long. And when I went to pay, it was only $ 100 so I was very happy. Now, he didnt have surgery or anything major so I can’t tell you anything about those situations.
Not 5 stars cuz I’ve never been at any other Emergency Vet place before and didn’t have another experience to compare to.

I had to bring my cat in for an emergency surgery.
The vet tech was really nice, calm and friendly. My cat tends to bite people she doesn’t know when they try to interact with her, but she tolerated the various indignities the tech did without even a hiss. The girl was very patient and gentle, and could tell when my cat was reaching the end of her tolerance.
The vet was pleasant, brisk and informative. She explained what was wrong, the various options available, gave her recommendation but didn’t push one option over the other. She answered my questions and concerns without making me feel pressured.
The surgery went fine and took about as long as she said it would. Before releasing us, the vet tech explained the various medications, what they were for and how to administer them.
Everyone I dealt with here was compassionate and reassuring.
My cat is now back to normal, with only a teeny scar to show for the ordeal.