Valvoline Instant Oil Change

I had my oil changed at this location on 10÷15÷15. About a month after my oil change I could hear something dragging under my car. It was the cover on my undercarriage that protects the oil pan area. It was hanging on by just two screws and snapped in half from where it started dragging. I’m disappointed that they didn’t tighten the screws enough to keep this piece attached to my car. I called Valvoline and the person I spoke with said they would «check their cameras to verify their work and get back with you.» Of course, no one called me back. Then just a week ago my cars information panel said my car needs an oil change. I’ve only driven about 4,000 miles since I was in, and I had them put in the synthetic oil that should allow my car to go about 10,000 miles. It makes me wonder if A– they didn’t put the blend in that they charged me for or if B– they didn’t reset my oil change counter. So, at this point, way sooner then my car would need to be serviced, I took my car to a trusted mechanic to get the oil changed again so that I can have piece of mind that it was done correctly. Imagine my disappointment when my mechanic told me they drained out only 5 quarts of oil from my car, when my Valvoline receipt says they charged me for 6 quarts. The whole experience with Valvoline has been very disappointing. I do not trust them with my car and I will not be going back.

As a woman, I already hate getting my oil changed. I went to this place with a new car. I knew I wanted regular oil and not synthetic. I told the guy (short, black guy) that I wanted regular. He kept saying that they recommend to synthetic. I understand that you recommend synthetic, because you get paid more, but I do not want it. He told me that if I didn’t put in synthetic, that my car would probably mess up. I called my boyfriend, he said regular. I called the Nissan dealership, and they too, said regular is fine. I told the guy for the 500^th time that I just wanted regular oil, and not synthetic. He still tried to sell me synthetic. Needless to say, I left without getting my oil changed. I will never visit another Valvoline again.

Any time you go through a chain oil and lube place, they’ll try to up sell you into other things you need to do. This place really takes time to let you know what you’re doing right as well. Last time I was here, my two yr old was asleep in the back seat and they talked softly and made it quick. Great service is worth paying for and Valvoline oil is much better than Penzoil to me anyways. Oh… and they offer Unilocal coupons! #score

Reasonable prices and quick service. They offer a lot of extras, but there isn’t any kind of high pressure sales attempt.