Tires Plus

I’ve been here twice, and both times the service has been very slow. The first time I went in for an oil change and it took over an hour even though I had an appointment. Not awful, but longer than most places. During my oil change, they told me the battery on my 2.5 year old car was bad and I should come in to get it rechecked in about a month. Tonight I had a 5:30 appointment to get my battery rechecked and also mentioned that my tire pressure warning light was on. At 6:30 I went to the front desk to ask when my car would be done since I was assured it would be a quick appointment and I was still sitting there an hour later. They hadn’t even started my car, and the sales person was quite rude and told me to take my car somewhere else. I told him that I was willing to wait, but wanted to know approximately when my car would be done. He couldn’t give me a time estimate. I waited until about 7, and the same guy came to tell me about my car. This time he thanked me overly much for my patience, and the crazy part is he said that I didn’t need a new battery and that the guy checking my battery a month ago during my oil change must have set the meter wrong. Also told me that my tire pressure warning light shouldn’t have gone off because my tire pressure wasn’t really low. Although I’m thankful nothing is wrong with my car, I’m not happy that I had to sit there for 90 minutes even though I had called ahead for an appointment.

I left the Christmas party in Wisconsin and had to drive 2 hours back home. Went out to my car and saw I had a flat. So I put the doughnut on and drove to a place called tires plus in Madison. They just had to fill it with air cuz the seal failed. The guy told me it would be about 21 bucks and I asked just to put air in the tire? It took a while for them to put it back on but it was because they put it on the lift and straightened the frame a bit. I was gonna go deposit my check to pay them but they did everything for free. Didn’t charge me anything which was a surprise. I would totally go back again cuz they were nice. It just took a while. I think the guys name was Cody, I would like to thank you personally!!!

The positive — they are always super nice, and don’t haggle you on prices. Every time I’ve been here I never felt like I was being taken advantage of. I’ve gotten my tires filled, and replaced here without issue.
The negative — it can take a really long time to get your service done. My last time they said it would take 15ish minutes, and it ended up taking 2 hours.
No complaints besides the time issue!

I had the unfortunate luck of having to buy new tires after one had ripped at the seam. All of the employees were very helpful and saved me about $ 150+ in offers. If you do have to get 4 new tires there is a 59 minute time limit they get to put them on. If not completed in 59 min you get $ 59. I was able to use this and the new tire installation only took a hour and 15 min, with alignment check. Just make sure you ask about all offers!

I was in last night to have a punctured tire replaced. The guys went above and beyond by lowering my jack back down that I had left in the back of my SUV, putting the two tire wrench tools in the compartment with the jack and they put my spare tire back under the car. I was so happy they did that! It’s bad enough to have to change a flat tire and then to have to put everything back away is just adding insult to injury. I wish I could remember the names of these guys as I would mention them if I did, the desk guy didn’t have a clue, I must have spent 45 minutes with him between check in and check out. That said the work by the techs is what made my rating so positive.

i called prior to coming into the shop to ask if i would be able to have my alternator fixed. i explained to them i was swinging by o’reily’s to buy an alternator and then i would be over. they even let me know how close they are located to o’reily’s so they fully understood i was coming AFTER purchasing from o’reily’s. When I arrived to the shop, the man at the front was like «oh someone should have let you know we don’t put in parts brought in my the customer. he then offered an alternator plus labor for nearly $ 600. He tried to make it seem better by offering to help me finance this price so I would pay monthly. I ended up calling o’reily’s and they gave me the number of a mechanic that would fix it. The mechanic gave my car a great cleanup for free and installed the alternator. My car is running great for under $ 300. I’m sharing this because although it was more work finding someone to fix it, I saved soooo much money by not going through with this service.

Pulled into the hotel across the street. My front tire was making a clinking sound. I found a large nail in the front left tire. It was 8:45 on Friday night. I pulled out of the lot and by luck I saw the Tires Plus just around the corner. I went in and the guy inside was mopping the floor and one other worker was cleaning up the garage area. Without hesitation they took my car and repaired the tire. They worked late with no complaints but we’re friendly and polite. We were the only customers there. Since I paid for road hazard when I bought the tires there was No charge. After a hundred mile drive, a potentially rotten experience was turned around by two nice guys. Nice job.

I got my oil changed at Tires Plus on Thursday, and asked them to check the battery.
After the oil change, he said that the battery wasn’t holding a charge, and recommended getting a new one. He told me it’s a Diehard like the ones that Sears sells. I told him it wasn’t
very old, and he said I should call Sears and have them check for me to see if it was still under warranty, and it was. I got a new battery for free thanks to the helpful advice from Tires Plus.
I trust them, they helped me out a lot.
Barb D

Took my car in for an oil change, was told it was leaking oil everywhere and the only way to fix it was with a specially-​ordered $ 300+ part and $ 100+ in labor. I asked them to show me, they said they had cleaned up all the oil already. I was a little suspiscious about it since they seemed to have «cleaned everything» so quickly, so I had my brother (who is a whiz with cars) look at it 2 weeks later, and not a single drop of oil could be found. I’ll never take my car back!

Excellently priced tires and I didn’t even need an oil change appointment today to get in right away! These guys rock and are serious about customer satisfaction, which means the most to me! :-)

Free Wheel exchange after we bought snow tires and rims. Yippee!

I had 4 tires with 30k miles on them. My problem was my car is 6 years old and the rubber was rotting. I called ahead, let them know my situation. They had 4 new tires on hand that fit what i needed… and on promotional price. I drove in and all tires were changed within an hour. I’d give them 5 stars if they would have told me they were gonna tinker under the hood… I was a bit upset to see them looking at my battery and fluid levels, but I asked them just to service the tires and nothing else and they accommodated.

Went here for years, and always just put up with 3+ hour service times for tire replacement. Often times I would walk to west towne mall and back and they still hadnt touched my car. They always seemed understaffed. Sure, I didn’t always have an appointment but this place just sucks. A tire shop should be able to get «just tires» people in and out in a reasonable amount of time. One time I’m pretty sure I paid extra for a road hazard warranty, got a flat a few months later, brought it in and surprise! No warranty coverage… full price for replacement. Go to discount tire on junction rd instead.