STS Tire & Auto Centers

Same experience as JT. Even issue was the same. Flat tire told to come next day the when i got there told to come back the next day.
Trusted Jim completely. He will be missed. Sts madison will never see my business again after this experiance.

What happened to Jim!!! Have used this STS for decades, and Jim always ran a tight ship. I hadn’t realized he’d «retired» (found this out from the receptionist person when I went in the other day. Jim was too young for retirement, wasn’t he?). I had a flat and called to make an appointment for a tire repair/​new tire. The manager on the phone told me I could just come in the next day because they weren’t very busy and it would take about 20 minutes. That should’ve been my first red flag — when Jim was there, STS was ALWAYS busy. However I took him at his word and told him I’d swing by the next afternoon. Sure enough, I show up the next afternoon and am told it will be 1.5−2 hours because there are 3 or 4 cars ahead of me and all the bays are currently full. (Knew I should’ve made an appointment!) They do the work, all seems great and I leave. Then today I go to open my trunk and find they simply dumped the spare tire in my trunk rather than re-​attaching it to the bottom of my vehicle in its proper storage area. What?! When I call STS to say I’m bringing my car over for them to properly replace my spare tire the manager seems a bit baffled. When I got there, there were no apologies for the half-​assed service or the inconvenience to me. This is not a huge deal — first world problems, as I always say — but this kind of thing never happened when Jim was at the helm. I miss him! Does anyone know if he went off to start another business? Would love to find him if he did!

Was VERY happy with the service and staff at this STS location. Let’s face it, this type of business is about the people! Very disappointed to learn that after STS was bought out by Mavis Discount Tire all of the former STS employees are gone… did the new owner «clean house»? Unsure if the quality of service will remain high and want other’s perspectives. Wondering if anyone who has frequented this location in the past has current experiences to share? Thanks!

STS Madison performed service on time and on budget. Actually, they finished early! Friendly service in contrast to most auto places in Morris county.
They are even open on Sundays!

I have been here quite a few times for new tires, and routine maintenance on both of my cars, and every time I go I am treated with great customer service. The work is done quickly and they always are able to get my cars in with little or no advance notice.

Excellent and honest service.

I have been taking all of our family cars here for years. The service has been excellent. Very upfront and honest about what needs to be done. I have complete trust in Jim and his team and have never had any problems with the work they have done.

DO NOT GET WORK DONE HERE. POOR SERVICE, MANAGEMENT, AND LIARS
This is the worst kind of auto mechanic shop. The kind of shop that lies and always tells you that more work needs to be done than is needed. They take advantage of their customers and play off the fact that sometimes people are in desperate need of auto work. The manager JIm is a compete piece of garbage who is the reason people do not trust mechanics they do not know.
My girlfriend and I live at college in the area and it was a week before our winter break where we would return home for 6 weeks. Her brakes went out right before we were supposed to leave so it was important we get it fixed right away. I live about 35 minutes away and my mechanic says it should be a simple job and rather than have it towed to him just bring it to a local shop. I always drove past STS so I decided to bring it there. BIG MISTAKE (almost). I am by no means an expert mechanic but I do have a slight knowledge of cars. Jim, the rude manager here told me it would cost no less than $ 900 dollars to fix the issue. I explained to him that figure was higher than I expected and he replied back condescending and very rude. I said forget this place and had AAA tow it to my guy back home.
My mechanic fixed the same issue for $ 210 bucks including labor. Now to be fair I waited a decent period of time just to be sure his work held up to give these guys at STS the benefit of the doubt. Well its been a while and her brakes are better than ever and it was done for $ 690 bucks cheaper.
Just reading some of these positive reviews gets me upset. Some of these people are getting taken for a ride and ripped off big time.
Please get a second opinion if you have to go too these crooks just so you can see for yourself but AVOID AT ALL COSTS.

I hate to say anything bad about this establishment because my family likes the owner/​manager. However I believe his mechanics take advantage of customers, especially in this affluent area. I was told EVERY TIME I brought my car in or mothers that it needed 1,000’s of dollars worth of work, I finally got suspicious after replacing my front shocks and a month later same employee told me in hushed tones I needed new back shocks$ 2,400… I said no took it some where else have NEVER had to pay for any problems since! We no longer go there! ITS A TRAP!!!

I have been coming here for over 15 years, and have consistently pleased with the level of service they provide. They don’t do unnecessary work, and they have gained my absolute trust. The techs are knowledgeable, and don’t hesitate to refer to a dealer if it’s a job they feel is better handled there. They also schedule appointments which makes service convenient– especially on Saturdays.

Had a piece of metal hanging from my car. Stopped in to see if they could fix it, and found out it was the catalytic converter heat shield. Was told they would take it off for me, and they did in less than five minutes. When I went in to see how much I owed them they told me to have a nice day. :-) Now that is what I call awesome service! Yes it was a simple problem, but they could have easily tried to get me to pay to have a new one put on, and they certainly could have charged me something.

Got a set of 4 premium tires. A competing tire place had a sale on the tires I wanted, but STS is closer, friendlier, and cleaner. I called for a price match and the manager/​owner obliged, despite the slim profit margins in the tire industry. I also had to reschedule twice and they did so without hesitation. Tires and alignment were done in just over an hour, although they tell you to budget two hours. The only reason it isn’t five stars is the manager at the counter who gave me the price match over the phone is either a bit introverted, or was holding a grudge against either himself or me for matching the price. I didn’t get to see him interact with any other customers, but he was otherwise informative.

I have to admit I was leery to visit because of several poor past reviews, but was in desperate need of an oil change late on a Saturday afternoon when other places were closed. The two people I spoke with were professional and friendly, and the oil change was quick. They also said they did some additional security checks, which they said that my car had passed. I walked out pleasantly surprised and happy I tried this business. I’ll likely return for the great service and convenient hours (for people who work weekdays).

I bought 4 new tires there a few years ago and when I bought the tires, they had a special deal which provided me with free tire rotation for the life of the tires. I have taken full advantage of the free service and every time I go, they are professional, quick and polite!

Their estimate for rear brake pads & new rotors was very fair. They were professional & seemed honest. I would go back & seek their consult in future if I have further car issues.

Simply put — *Don’t go here* I have been on a slippery slope with these guys for the past 2 years. Rudeness and mediocre service are the only things they are good at. After spending $ 1000 on breaks during my stay with them I’ve yet again had the calipers lock up on me. The factory OEM calipers have had no issues since buying the car 5 years ago, yet the «remanufactured» garbage they pawn has put me in the hole. Off to Morristown to get my car fixed there from now on…

I have been coming here for years with my company vehicle to get oil changes because it is the closest to my house. I get an oil change about every month. I am so sick of how rude the people are here and how they make you wait an hour and a half even after you schedule an appointment. Jim, the manager, is condescending and incredibally rude to every customer that walks in the front door when I wait for my car to get done. I am now driving another 10 minutes to go to Jiffy Lube where the service is great and FAST!

I went to STS when a few times I could not make it to my mechanic during the week. Each time I was told 10 things needed fixed. Funny how my follow-​up with my mechanic did not result in the same. The oil change specials are just loss leaders.

I stopped in to get a nail removed. They removed the nail and told me I needed new tires and gave me quotes. I was due for a service so I went across to my dealership. The Service Tech at the dealership said that my tires were fine.
It’s really sad that so many tire stores tell you that you need tires even when you don’t. When I do need tires I won’t be going back to STS.