Steak ‘n Shake

They don’t have great food, portions are small. It’s usually the last choice of mine, to want to eat at. On a good note, it’s fast and kids like it… Plus, the milk shakes are awesome for everyone who likes them!

Ate inside food too way to much time, food was cold. We had to ask 4 times fo our shake.
Worst service ever

I live in Madison, and use to frequent the location often. The other reviews are spot on, service is the worst I’ve ever seen, and no one cares. Drive thru is ridiculous, wait times rate between 20 (at the minimum) to 45 minutes. The food taste good, however presentation is subpar when they are in a rush, but they are fast food… well not really. This location would be fairly good if people could actually get GOOD, FRIENDLY service. I will not be visiting again, I’ve called corporate and complained they give me the spill and direct me to manager who is just as rude and just as full of excuses.

We are military and just retired back to my husband’s home town (Madison). He was super excited to see a steak and shake that he could go to (haven’t been around one in years). So we immediately stopped by for our very first meal, as sort of a fun thing to do. (We have 4 kids)
Our first experience, they messed up my burger, just mine. The woman that took our order and handed it to us is a 40 ish yr old, chunky black woman. She was super rude and actually had a nasty look/​demeanor the whole time. Because of her rudeness, I brushed the mess up as an «off day» and we tried to eat our food at home (5 min drive tops). The burgers were all soggy disasters and none of us were happy. My husband and I commented about the rudeness for a while afterwards and we agreed to try again.
About a week later, today, we stopped by again with only 2 of our kids in tow. Same woman took our order. I specifically asked for no mayo or mustard (I am known to throw up when they are mixed together). We were very specific. It wasn’t even a huge order, very easy to get right this time. She plugged it into the computer screen correctly and we assumed everything would be okay this time. How wrong we were.
The wait time in the drive thru was just as insane as the first time we went, but we figured. hey good burgers, we can wait. As we are waiting, we see the man in front of us flipping out and we start wondering why. He probably had to deal with the same thing we were dealing with… We wound up waiting a total of 30 minutes to get food in hand and drive off to check the bag.
Check the bag, my burger is wrong. Has mayo, ketchup and mustard on it. I’m not happy and this time I make my husband get me the correct burger. We get back into the drive thru, only car in line, and tell the woman our situation.
She is not happy. She is being really rude to us. I give over the burger and the receipt, showing what all I’m saying is true. She wants the other receipt, so we hand that one over too. She continues to question us (it has now been about 45 minutes), basically interrogating us and arguing with how it’s our mistake not hers. Funny, beacuse both receipts support our case and we were JUST here. Now, my husband is upset too.
We wait another 10 minutes and she throws the burger bag at my husband. Gives me a look like «what b1tch». So, I open my mouth and say this would be a good time to apologize. This 40 yr old woman has wasted my time, gas, and patience (I don’t say this to her obviously). She rolls her eyes, slams the drive thru window shut and gives me a nasty look. I lose it and tell my husband to pull over. I’m furious now.
Go inside, they were obviously talking about what happened because a manager comes right up to me. I tell her what happened and how this isn’t the first time. Tell her my kids don’t disrespect me that much and it’s completely wrong that a grown adult did. Manager agrees it was uncalled for and will speak to the general manager about her behavior. Gives me some coupons to placate me, while gone some teen kid at the register tells me he also has the same complaint. Manager comes back and tells me that the woman is paid to offer service with a smile (this surprised me that she said it out loud to me, as I was thinking this).
I’m still angry. I know I look young, pretty, and you hate your job. but you must at least apologize when YOU personally mess up my order and get rude with me for YOUR mistake (she was the one to take my order, payment and hand it to us).
Get home, my husband’s burger is wrong with only 1 patty and no mustard (he ordered it with mayo, ketchup, mustard, etc). I won’t be going back. My husband will use the coupons but he better not spend another dime there.

Just had the Frisco burger… Fantastic as usual… Service was fast and friendly… We are going to be back for sure! Great place for quick food!

I’m a little disappointed in this place. It has been open for a year and has progressively gotten worse each time. We come here about once every two months, so in the 6 – 7 times we have come the «service» part of our visit
We went there to eat last night for dinner and had to ask a random employee if it was ok to sit anywhere. There was also no hostess there to greet us. Then when we did sit down we waited about 7 minutes before anyone helped us. Some of the female servers wouldn’t even make eye contact with us. I get it, I’m pretty, but you still have to serve me.
An older man working, I believe his name was Larry saw us looking around for someone to take our order and came to serve us. I don’t know if he was supposed to be serving us because throughout our visit we saw him bussing tables, finishing plates and serving them out, checking people out at the register, etc.
Our food was good, we pretty much order the same thing each time we come. A manager came by, a blonde lady and we told her about our visit. At this rate, if the service continues to go the way it has I will not be visiting this establishment. I would hate to do that, their milkshakes are awesome.

Steak n’ Shake in Madison, Georgia.
Consist and just good food. Nice friendly wait staff who always seem to be on top of things, even when their restaurant is full. Very clean with a fun atmosphere. We never leave hungry. Offer great prices and plenty of food. Very easy access just off the interstate. Great stop.