Klinke Cleaners

This review is solely based on a recent and soon-​to-​be-​resolved incident. Several weeks ago, Klinke had to replace a button on a shirt I’d brought in for cleaning. I assume the original button was damaged during the cleaning or pressing process. They have an alteration/​tailor right next door that is part of the Klinke ownership, so you’d assume that this would be a straightforward fix. Not so.
On my black dress shirt, they replaced the damaged button with an off-​color button (instead of simply using one of the replacement buttons that are sewn onto almost EVERY dress shirt near the hem of the shirt… and they used WHITE THREAD to sew on the mismatched button.
I was going to replace the button myself, but thought it might be a good lesson for them. So I returned the shirt last week and explained what happened.
Today I received notice that the shirt was ready for pick-​up and that the charge would be $ 9.50. Needless to say, I’m looking forward to picking up the shirt and having a chat with the staff.

Great service. Cleaning could be a little more thorough.

Easy access and speedy service for shirts

I walked into Klinke’s today with a dress, hoping to drop it off for dry-​cleaning. I waited in line behind an elderly gentleman who was picking up a comforter that he’d had drycleaned. After the elderly gentleman informed the clerk that there was a discrepancy between his dry cleaning bill and the initially quoted price, the clerk loudly announced, «Well, I wasn’t the one who gave you the initial quote, and the other person who gave you the estimate must have made a mistake,» and continued to insist that the customer owed the new, and much higher amount. I just couldn’t take it. Second in line, I announced that I wasn’t going to get my clothes drycleaned here after all and walked out. After reflecting on how poorly this elderly gentleman was treated, I wish I’d said a whole lot more to the clerk. There is *nothing* ok about giving an estimate for a service with the caveat that «This estimate means absolutely nothing.»