Capriotti’s Sandwich Shop

Wife went there to pick up an order. As she entered she was greeted by people exiting who said ‘good luck’ to her. She waited aver five minutes and no one came out of the back.

My sandwich was decent… Service was horrible though. The young man who ‘eventually’ helped me was very pleasant, however it took entirely too long to get helped.
Additionally, the company/​business should really offer apron changes to it’s employees. Not one employee had a clean apron. I get that they get soiled, but I can’t think of a restaurant where I’ve seen such ‘unclean’ appearing aprons.

Sandwich was okay. But the place was dirty. Not the post lunch crowd dirty but the no one takes care of this place kind of dirty. I probs won’t come back.

Been to this place in Delaware many times! Love it. Was worried I would be disappointed in WI. It was amazing as always. Turkey and provolone was amazing as was the cheese steak. Turkey was fresh and moist, bread was soft and fresh. Cheese steak had a great meat /​cheese ratio.

5 stars all the way! I came here yesterday and came back not just because of how amazing the cheese steak was, but also because of the amazing customer service! Outstanding!!! I had the Bobbie today. I wish I could say something different from all the other reviews but it is just like thanksgiving. It is amazing. The cranberry sauce tastes and looks homemade. The turkey has such and amazing taste that only comes from slow roasting.
I can’t say enough about this place it will now be a regular lunch stop for me!

Cheesesteak was yummy warm n cheesy had a bit of a wait but well worth it I would definitly go back and try other yummy sadwhichs

I usually go to Capriotti’s for one reason: The Bobbie. After yesterday, I’ll go for two reasons: The Bobbie and the customer service.
The Bobbie was even better than it usually is. The fresh turkey was moist and plentiful, the stuffing was flavorful and not overwhelmingly seasoned, and the cranberry-​to-​mayo ratio was perfect. It’s been a good number of months since I last visited. While I’ve never had a bad sandwich, it seems that there might have been some recent improvements in the quality and quantity of the ingredients used.
I had to wait a few minutes for my somewhat large order, but it was a very reasonable amount of time. The two employees made the wait a very comfortable one. They were personable without being overbearing and making the interaction seem disingenuous. They conversed just as easily with an older couple as with some small children. I left the restaurant feeling as though I’d been treated as a valued regular.

Still a step above most sandwich shops for using real, identifiable meat. I’ve taken my rating down a star, though, for what’s seemed like a fall-​off in quality and convenience. The last two sandwiches I had (spread out over a few months) came with a dose of bone and/​or gristle, and before my last trip there were a few different times I tried to order to find they weren’t delivering past peak dinner time or were closed completely before it was even 8 o’clock on a Saturday night.
I do realize that the shop is probably just responding to demand, but demand might be a little higher if they were putting the same effort into their product as when the shop opened a few years ago.

I went into this location and was disappointed to see they no longer honor «Belly». I had been saving points and have 105 ready to use. Lost all of them now that they no longer are part of the Belly program. However they still show up on Belly as a location.
Will I stop coming here? Probably not. The sandwiches are good. Expensive but good. The 20 visits required to get a free medium sandwich (8 – 9 dollar value) was high.

I was expecting some great, instead I got something meh…
I came in on a quiet Saturday afternoon, and by quiet I mean I was the only one in store. I ordered «The Bobbie» as I had heard all these great things about it.
The sandwich lacked toppings. I tasted a LOT of bread and not a whole lot of turkey, or cranberry, or even stuffing. I might give them one more shot by trying another sub. If they don’t meet the hype that Unilocal has given them then I’ll take my business elsewhere.
Note to employee’s: SMILE! Customers hate seeing miserable looking staff.

I want to like this place — especially since its right next to my office — but it just doesn’t stand out. Sure the cheesesteak’s are tasty and their ‘thanksgiving sub’ unique, but that’s about it. It takes them quite a while to make anything, including salads for some reason. And the prices are steeper than other similar sandwich shops in the area.

We go to Madison a couple times a year and I think we will probably make this a regular stop going forward. Service has always been good — it’s pretty speedy considering that each time we’ve gone there has only been one person working and it hasn’t taken very long for things to come out. The sandwiches are enormous and very tasty — the last time we were in, I accidentally ordered a cheese steak sandwich and it was absolutely delicious. The sandwiches come in various sizes but they are all pretty enormous and very filling. If you are unfamiliar with the area, it may be a little tricky to get to and on one occasion, while the parking lot is big, was completely full and we couldn’t quite figure out why but we ended up finding a spot eventually — well worth it once you get to it!

Rating: 3.8
Short description: Sandwich shop
Pluses: Decent sandwiches, some unique styles like the turkey dinner version.
Negatives: Tad expensive, Confused a ‘cheese sandwich’ with a ‘cheesesteak sandwich’, but was still very happy with it.
Recommendations: I was really happy with the cheese steak sandwich.

TL;DR Fresh, Excellent Food, no processed deli meats, nice friendly staff and service. Uses Belly Rewards. Good value for $
Service: I’ve always been greeted by a smile and staff is polite and positive. I’ve never had to wait too long for my order to be prepped. The staff is knowledgeable about their product and will make recommendations for toppings.
Atmosphere: The place is clean (i haven’t seen the bathrooms) and organized. I’ve also never dined in, always carry out. The seating is minimal, but comparable to competitor sandwich shops in the vicinity. Bonus, Capriotti’s has a TV tuned into news or sports, which is a step up from it’s competitors.
Food: I’ve had the Bobbie, the chicken cheesesteak, beef cheesesteak, and Cole Turkey.
I’ve always found the food to be fresh, tasty, and well combined. Let’s be clear, don’t come to Capriotti’s if you are on a diet or don’t do ‘the fixin’s. Capriotti’s sandwiches aren’t an assembly line product like most chain stores. They are works of gastronomic art. In order to understand and taste the full effect of the art, you don’t mess with the product. Get the slaw, get the onions, peppers, and mushrooms, and get the dressings. Not choosing to do so is comparable to viewing Van Gogh’s ‘Starry Night’ without any of the yellow pigments. It’s nice, but not nearly as awe inspiring as experiencing it as the artist designed it to be.
Major bonus points for using non processed deli meats. ‘Real’ roasted turkey and beef make a big difference. Listen, when I was pregnant and craving roast beef sandwiches, this is where I’d head. (FYI, you aren’t supposed to eat processed ‘deli’ meat when preggo. Just in case you didn’t know). The meat makes a world of difference. Every time I take a cheese steak back to work, I have at least 4 people drift to my desk asking me what that delectable smell is. So at the very least, you can be the envy of the office lunch crowd.
Cons: The calorie count. If I was a lucky person who could eat whatever I want and not gain an ounce, I’d be there every day. But, because you really need all the fixin’s to truly enjoy the food, it’s a ‘once in awhile” treat for me. While they do offer lower calorie options, let’s be real, the reason you go here is for Thanksgiving in a sandwich or a delicious, greasy, cheesy cheesesteak.
Pros: Good value for the money spent, at least in my opinion. The small is a 9″ and I’ve never gotten a larger size. For $ 7 – 8 at most assembly line chain stores, you get a 6′ sandwich with 4 thin slices of processed deli meats. Not so at Cappriotti’s. That thing is piled high with meat and fixin’s. I always just get a small sandwich and it’s more than satisfying and filling.
Rewards Program — this location uses Belly Rewards. If you aren’t familiar, it’s a loyalty program that a lot of smaller businesses use. I use my Belly Rewards at a lot of places I frequent and it pays off: I’ve gotten free scones, free coffee upgrades, free massage upgrades, and free sides.
Now if you’ll excuse me, I have a cheesesteak with sweet and spicy peppers, onions, and mushrooms sitting here calling my name.

I know this place is a chain and all but MY GOD are their subs delicious. Specifically this location for some reason seems to get it right every time. I have NEVER had a bad experience here! Now this location specifically is located in a great place because HUNDREDS of people pass it everday. Every lunch time, its packed. Weekends, packed, some weeknights dinner time, packed. ITS GREAT. This place is always clean, the staff is INCREDIBLY nice and super fast with making the sandwiches. My favorite? The Cole Turkey. Extremely bad for you but you know what? This place is well worth it. Great… now I’m craving it… welp! I guess it’s Capriotti’s time!

When you work on the far west side and forget your lunch at home as frequently as I do… what? OK, I’ll start over. When you work on the far west side and you’re too lazy to pack a lunch, you get kind of tired of the Milio’s across the street from the office. The Cousins down the road is fine, but there’s one of those near home for the days when you forget to buy groceries for dinner (yeah, yeah… or you’re just too damn lazy to make it).
What’s left, then, for your traditional sandwich lunch? Capriotti’s, of course! Located in a clean, newish space on Junction Road, this place boasts a friendly staff and good selection of sandwich choices. My favorites are the Capastrami (haven’t tried it? you haven’t lived), the Bobbie (with the pulled turkey and dressing and cranberries, it’s Thanksgiving every day sans a Detroit Lions loss) and the cheese steak (add the hots and sweets, or forget it).
The service isn’t as fast as, say, Subway, but that is offset by the fact that they don’t serve sandwiches that taste like cardboard. It’s fast enough — I can drive over, order my sandwich, and get back to my desk without being out of the office for 30 minutes.
4 stars on the sandwich shop scale. If they had a punch card, I’d eat a lot of free subs.

9÷3÷13 Capriotti’s delivered subs to my place of work. I found the shredded pork and coleslaw sub bland and dry, but the turkey, stuffing, and cranberry sub was tasty. It was Thanksgiving dinner between two pieces of bread! :-)

Oh Capriotti’s, why must your sandwiches be so tasty (and borderline addictive)? My journey to Capriotti’s was only a matter of time. I hear the buzz of ‘free sandwiches’ going around the office for a place called Capriotti’s at their new location. Alright, I missed that opportunity, but a place that will offer free subs is a place that I need to check out. A few weeks went by and I had forgotten the name (insert sad face). Then my boss comes in with a sub in an nondenominational wrapper (my way of saying it was just a plain wrapping paper — no logo), as he opens it I can smell how delicious it would taste. No sooner did he say how tasty it was (a Chicken Philly Cheese Steak), it was gone. Too good to just let it sit idly? Alright, now I have to try it.
So the following day, I made it a point to stop there for lunch. I got the same thing that taunted my olfactory perception the day before. Chicken Cheese Steak, as they call it, is one of their ‘hot stuff’ options. Back to the office I returned with it, and finished it in a short amount of time! Did this sandwich really just happen or had I dreamt it into existence? Okay, I had to go back again to make sure it was as good as I thought it was.
This time I tried their Cran-​Slam Club with turkey and cranberries. I missed the part where they said they used three slices of bread. I looked at this thick sandwich and wondered how I was going to fit it in my mouth. Well, don’t worry — I figured that out. Surprisingly, the extra slice of bread enhanced the sandwich. I think I was full after I finished it too. It’s a tongue twister to order too, I accidentally called it the Cran-​Clam Slub (or Cran-​Crab Club) — which I’d be interested to try as well.
I can see myself returning for more sandwiches, like I said before — they’re borderline addictive. Either I need to stop now or just accept it. But, I am only giving this spot 4 out of 5 stars. The rent is just too damn high! Woops (right meme, wrong phrase) — the pricing is a bit high. I can’t justify the price to myself to eat there regularly enough for it to become a weekly stop. I do appreciate the 3 sizes that their subs come in, but adjust those prices a bit and you’ll become irresistible
The other complaint I have is specific to this location, the convenience of getting to this location absolutely sucks. One entrance only. First trip here, I turned early and got myself nearly lost in a random neighborhood and had to come back out to find the only entrance. Then when you get into the parking lot, you have to go to the furthest section of the parking lot. Exiting sucks too, I thought I was leaving, turns out I accidentally found the underground parking for the building.
Give me easy access and I will surely tell all my friends of the positive experience I had. But when you’re annoyed coming in — enjoy a great meal — and leave frustrated with the lack of accessibility, it’ll leave you with a bitter taste in your mouth. Not necessarily Capriotti’s fault — but they picked that location and they should have picked better.

Going to go against the grain here and say that I’m not a huge fan of Capriotti’s.
I work very close to this location, and like Christie L’s coworkers, a lot of my cohorts may need to enter into a rehab for their Capriotti’s addictions. But, I just don’t get it.
They don’t manage their traffic flow real well; there’s a huge counter that you place your order at, which is then taken back to the kitchen to be prepared. After placing your order, you’re left to «mill about» as you wait for your food.
There aren’t enough tables for the normal lunch crowd, so you’re hovering around, waiting for a table to open up. It’s worse if your order is «to go,» because there’s absolutely no queue to stand in.
The kitchen can be a bit pokey; today’s order took more than 15 minutes to prepare. We grabbed our order of 2 small subs, 1 sandwich, and 1 small hot sub and hit the office, $ 30 poorer.
I’ve now had at least one item from each «category,» and to be honest, they all taste about the same. I totally appreciate the real nature of their meats, veggies, and breads, but I’m perplexed as to why they’re all largely tasteless. I suspect the bread is the culprit… no matter what I’ve ordered, the bread has been dry and bland.
I don’t do oil/​mustard/​mayo/​etc., so my sammies tend to be meat, veggies, bread… and the bread hogs my tastebuds. Although today’s turkey sandwich was exceptionally dry — the turkey was almost chalky, it was so dry.
I roast/​bake/​grill a lot of chicken and turkey breasts at home, and I prepare them extra clean — no oil, no butter, etc., and mine are never as dry and tasteless as Capriotti’s are.
Yes, I’ve tried «the Bobbie,» and guess what — it was dry. Combine dry turkey with dry stuffing and slap it on a dry roll, and see how you do. I’ve tried the chicken cheesesteak — it was greasy and tasteless (but at least it wasn’t «dry»). I’ve tried the Italian, and while it was salty, it was dry… you get the picture.
Call me what you will, but for about the same money, I’d rather hit Chipotle for a burrito bowl or a salad.
Capriotti’s = MEH
Service = 3.5 stars (friendly, nice)
Food = 2.0 stars (bland/​dry/​tasteless, even the cheesesteak)
Value = 1.75 stars ($ 30 for 4 items and 1 order of chips)
MISC = 2.0 stars (poor crowd flow/​logistics)
If you want a large sandwich/​sub that’s heavy on bread flavor and not much else, this may be your ticket.

Stupid… … Don’t never ever think abt going here. I wasted my $ 8.50 today for a turkey, thought of trying after reading other reviews. I donno they kept expired meat & it stinks. No f… ng taste.
I don’t wanna give a single star also. Don’t waste ur money & time. Suckers!
Give me my money back !!!