Wingstop

This place used to be decent, now it’s going down hill! it’s getting trashy, foods not good anymore. My order was forgotten and then over fried!

Make sure you double check orders! Stop burning the rolls or leaving them dry and butter less! Learn what customer service means. I will NEVER eat here again and I will be sure to tell everyone how sub-​par the food is and how disgusting the «customer service «is.

The place is slipping. Check your order if it is to go. Call them on it and they say oops come back and we will give it to you. Like Im going to drive miled for $ 2 worth of beans. Also you can’t count on them having all the menu items, no rolls tonight. Just signs of sloppy management.

went to have dinner tonight, we were told by the girl behind the counter it would be about 14 minutes, several guests came in after us and received there meals before we did. my husband went to the counter and asked the girl who waited on us what the hold up was, it had been a half an hour, she said they were waiting on fries… really, the group that just got there food had 4 fries… are you kidding me! Another customer came in an waited quite a while also, she asked the blonde gal there what the hold up was, the employee was very rude to the guest… Then in walks the manager from break, in less than 5 minutes she filled the empty paper towels and 2 empty ketchup bottles… the manager works her tail off the 3 other employees need to go and be retrained!

I’ve been to this place several times and they are consistently good. The food is fresh made, hot, and flavorful. Give it a chance. You won’t regret it

Such an amazing restaurant!!! The food is great and the customer service is outstanding. These workers bust their butt and 90% of the time they’ve got a line out the door! Great beer and great food, just love it.

let me start off by saying that I have an addiction to chicken wings. my favorite flavor here is lemon pepper. I also like their seasoned fries. the manager there is super nice and approachable. she projects her pride of the store & her enjoyment of her job. Service was always good every time I go there.

Ok… Our revisit since our last review… AWESOME !! WingStop reviews their customer posts and responds. The overall experience was great, from ordering to completion of meal. The manager offered us a free combo with a 10 piece and «Fresh» baked yeast rolls with drink. We were served with no problem, no questions. Better overall !! Very satisfied customers !!

This place has come a long way. They have made so many improvements since they moved here to Madera. I am always satisfied with the quality, cleanliness and service. I love this place again. Thank you to the entire crew and management!

First time here. The food was good and the service was fast. I’m not sure why all the reviews for this place are so low. The staff was very friendly and the place was clean. I’ll go back again

Late night wings and some beer, ordered me some cheese fries and the cheese dispenser wouldn’t stop pouring! Lol nice meal, thanks staff!

DISGUSTING!!! The manager is a slob and the place has hair in the food!!! If you can stomach a staff infection this is the place for you!!!

I am surprised at the bad reviews regarding the service, I have been here four times and never have I received bad service or horrible food, the staff has always been very polite and efficient and the food is good as well, I really like the Louisiana rub and the fries are awesome!

I had the worst experience at this Wing stop, I am a huge Wing stop fan and have visited this one a few times and have been happy, unfortunately my visit on April 11 was the worst ever. I called in the order and gave my sons name as he was picking it up, the person on the phone kept calling me Jane even though I corrected her each time, but no big deal. I ordered the Parmesan chicken with a light base, she said light parmesan, again I corrected her and went on with the order. When my son returned home not only was there light parmesan and a container full of «butter/​oil» there was no dip (3 based on my order). I called and spoke with the manager Tiffany, she informed me that we could drive all the way back to pick up the dip, that she originally told me that she personally put in the bag (insinuating that I was making it up), I informed her that we had just driven 2.5 hrs to get to Madera it was 10:40pm my son is in a wheelchair and we will not be coming to pick up the dip. She told me to come the next day after 5pm she would reimburse the cost of the dip. I arrived and was greeted by the rudest manager in the world, to the point that she continually talked over me. When I told her about the parmesan she told me I should have told her about it the night before and further told me the person taking the order was a trainee. So, long story short in Manager Tiffany’s mind if a trainee takes your order you get what you get and should understand and just deal with it… NEVER again will I patronize this Wing Stop… I truly hope that the owner of this Wing stop reads Unilocal and takes head that her manager is running away business.

I don’t recommend eating here they cross contaminate the raw chicken with the cooked and then yell at you when confronted! Owner: I hope you read Unilocal because your employees are going to make people very sick! I recommend reviewing the tapes and watch how they are preparing the food:(. My 5 year old left crying because the employee yelled and got in my husbands face!