The Home Depot

By far the best customer service of any big box store. Employees in every department seem to have experience and knowledge of what they are selling. The manager is all about customer service.

My cousin and I went to this Home Depot and parked in the garden shop parking lot.
We were checking out the plants (which were all wilted) then she remembered she needed some yard spray. We went inside and found what she needed, walked out to the garden shop to pay, and no one was there! There were no checkers and the gates were locked .
We went back inside the store and walked past the service desk (where there were 2 ladies, who watched us the whole time) and went to check out in lumber.
The guy working the register looked like he was asleep and my cousin said, «Looks a-​little-​slow». He said, «Yeah! Kind-​A-​Slow».
After paying we decided to exit through to doors by the service desk because it was hot outside. We started to walk out when one of the ladies (at the service desk) raced up to us and demanded the receipt. My cousin reached into the bag to get the receipt and I had to walk out because it PISSED ME OFF! Come on lady! There were no customers in your WHOLE DAM STORE and you were watching us like we were thieves.
I will never go back to this store again… How rude!
All I can say is; GOOD BYE HOME DEPOT.

Worst customer service ever, now i know why we have a Lowe’s in Madera. Never shopping at this home depot again

The prodesk at madera is good, had my stuff pulled when I got there to pickup. Better lumber than lowes, I always see someone I know when I shop there… positive shopping experience…

Wasn’t the best experience being asked to leave the store and all but I deserved it. I hadn’t been back for years but the prospect of a new manager changed that. Sherry took charge of a mess and turned it into an excellent well managed customer friendly HD. Not a huge inventory change, in fact a few less items. I prefer smaller venues to big box stores but this HD has that customer oriented feel I like. Before Sherry as manager it was a pitifull poorly managed mess. Now not so much.
TJE
MPC Inc

I stop by here for a few things regularly for work, most of the staff has always been very helpful, a few not so much, but not to the point of a bad review.
I’m not a big fan of big box store’s for a lot of reasons but for the employees here they are a ok.

this is the worst home depot I’ve EVER been to! I was visiting my family in Madera and went with my dad to pick up some stuff. When we got to the register the cashier denied him his veteran discount!!! The cashier told him his card was «too old looking» and therefore we could not use it. Outraged, i asked for a manager. We finally gave up, after 15m of waiting, and left.

Its Home Depot, what more can I say??? We were building some kinda corral kinda thing for my boyfriends cows. We needed wood, we went down to check prices. They have a sign posted at the entrance saying the have the LOWEST prices guaranteed! Oh goodness, they need to check again… We went and checked Lowes right after and Lowes has the Depot beat by a penny!!! LOL… I had to laugh.
We ended up sticking with Home Depot, which turned out to be a mistake. When we all finally decided how much wood and stuff we needed, my boyfriend called and asked for specific sizes. The dude on the phone said they had everything we were looking for, we get there, and that was another story!
So like I said before, its Home Depot, I can’t say much more because almost all Home Depots have crappy customer service like that. Its a waste of time going to Home Depot, no one is all that helpful, and prices are definitely not the lowest. Go to Lowes just down the street a bit.