Stormy’s Vapor Cellar

Oh, where to begin.
I looked forward to this store opening for quite a while and, at first, it was wonderful. You could sample all the different juice flavors, everyone was nice and knowledgeable and the place was clean.
It all went downhill very fast.
For starters, the atomizers in the sample juices are all burned out and Stormy’s doesn’t seem to care to replace them. There’s no point in sampling juice anymore. The atomizers have been burnt out for so long that vaping them is akin to inhaling a chemical fire. Don’t bother. Also, on my last two trips I had a bad experience.
The First Bad Experience
I stopped in to purchase a battery. The employee accidentally rang up and bagged a different battery. I didn’t notice until I got home and by the time I got home, Stormy’s was closed.
The next morning, I took the new, unopened battery along with the receipt back to Stormy’s and explained what had happened. The manager (not Carolyn, she’s the owner) told me in no uncertain terms that Stormy’s did not give refunds. Ever. For any reason.
I understand that policy, but this situation was different. The guy who made the original mistake happened to be there and remembered the situation, but they still refused to take back the battery. I did finally get to exchange it, but only after pointing out repeatedly that the mistake was not mine and that I should be able to make a purchase with confidence rather than having to thoroughly check my bag before I leave the store to ensure that no one there made any errors. After all, this isn’t Taco Bell.
Also, the boy who made the mistake was only willing to take the battery back once the manager was busy elsewhere – and the entire time he was glancing at the manager and whispering, «I’m not supposed to do this. I’m not supposed to be doing this.»
I hightailed it out of there. I now buy the same batteries that they charge $ 27.50 for online for $ 15.00.
The Second Bad Experience
My wife received a text on her phone that Stormy’s was having a sale in which you could get 25% off one regularly priced item. She wanted to go, so we went. She asked if that «one item» clause included kits and was told yes, it did.
She selected a kit and we bought it, but when we looked at the reciept we noticed we did not get 25% off. We went back in the store and the employee explained that the discount applied only to «regularly priced» items. All of the kits had been discounted $ 2.00 so they did not count. Did they tell us this as we were making the purchase? No.
She decided she wanted to return that kit and buy a single battery instead (this was before we knew we could get them much cheaper elsewhere). Apparently the employee had given her 25% off one of the batteries in the kit the first time. He tried to complete the return as an exchange and the whole thing turned into one big mess.
I’m pretty good with math, and we kept getting refunded the wrong amount. Lo and behold, instead of doing the return and exchange as different transactions, he was trying to do them as the same transactions.
It took four transactions and the help of a manager before we were able to just get our single battery and go home. Although, to their credit, they didn’t do that whole «We don’t do returns» song and dance that I was expecting after the first experience.
In conclusion, I’d have to recommend using Stormy’s only in emergencies when you just don’t have a few days to wait for shipping from online retailers. Oh and just for reference, most online retailers have a return policy for DOA items and the like.
I wish I had more positive things to say because the owner is a lovely woman who is very polite and professional. Unfortunately, all it takes is a couple of bad experiences to turn off a customer. On a more positive note, I do still buy my atomizers here. They are reasonably priced and I’ve never had a problem with them. :knock on wood:

Still awesome! I went in with a problem with a handmade custom mod I bought elsewhere and they were able to figure out what was wrong and fix it. Great service!

Forget this place!
I recently purchased an atomizer here, and the next week put in a second order. Unfortunately, I didn’t realize in addition to my newly ordered items, the atomizer I had purchased the week before was still in my shopping cart. I emailed only a few hours later, before the order was shipped, and they would NOT refund the double-​ordered item!
Most Vape shops have tough «return» policies, but thiis is ridiculous!
Stay away; there are hundreds of better choices!

My friend bought $ 100 worth of stuff from here in effort to help me quit smoking. After telling the salesperson what I smoked, etc, she recommended a liquid (they have many types and strengths). Impeach time I tried it I coughed, sweated, and almost passed out!!!
She was told if I didn’t like it they would exchange it so — I go by with unopened, sealed bottles, and receipt. The salesperson just said, «we don’t exchange liquids». I explained that is not what we were told. She pretty called me a liar so I asked for the owner. Long story short — same result! So we r out $ 100 and called a liar — need I say more!!!