U-Haul of Lynnwood

Try to charge me $ 281 for a 20ft for 2 days hahahahah joke of a store!!!. Went to a different one and ended up paying $ 104 out the door. These jokes lost me and my family’s business.

I am with Aaron G in wishing there was something less than a whole star to award.
My husband arrived about 5 minutes before our reservation on a Sunday morning, which appeared to also be about 5 minutes before the store opened. No problem, it was a nice day and he just hung out watching cars go by. When the door finally opened he went inside and presented his reservation. From the first word out of the guy’s mouth (on our rental agreement it says he was Shane Wade) he was surly and rude, snapping off monosyllabic answers to questions and generally seeming to feel it was a hassle to have to answer them. (There was no one else there when he first opened, so it’s not like they were busy.) My husband tried cracking a joke to lighten the atmosphere a little, but the guy ignored it and seemed determined to be unpleasant.
The rental itself was fine. The truck was great, worked fine, everything as far as the equipment went off without a hitch.
When we took the truck back later that day (exactly on time) the same guy was there but there was also a young woman now, who smilingly asked my husband how she could help. Before he could reply, Shane glared at her until she moved aside. She appeared a little taken aback but was professional and just said okay, she would help the next person. He snapped, «Don’t you think you’ll need your pen?» and waved the pen at her that he himself was using. She took it and moved down the counter but unfortunately was well within earshot when he commented sarcastically that, geez, he might as well be the only one working! Apparently he is at least consistent and impartial in his rudeness.
I waited outside for my husband to finish up the checking-​in process, and we were in the car ready to leave our parking spot when one of the U-​Haul pickup trucks whipped out of the back lot way over parking-​lot speed, past our car, and parked in front of the building. Guess who was driving?! Good thing I hadn’t pulled out yet or he might have hit me. Judging by the way he drives and treats people the guy seems to have quite an anger problem. It was a relief to get out of there.
Possibly on another visit we might be helped by someone more friendly, as it seems there are other employees there who are helpful and pleasant. But since there is another U-​Haul up by the Mukilteo Speedway, as well as a JR Truck Rentals between the two locations, I don’t see any reason to return to this store.
Although frankly, if the whole office has to share one pen between them, they must need the business…

I Dealt with this Uhaul on two occasions. My first interaction was INCREDIBLY unpleasant as the they were Quite understaffed, causing more than 8 people to wait for more than 45 minutes and the «customer service» representative whom I worked with was terribly rude and short. He did not provide any details on the transaction and when asked clarifying questions such as «where will my shipment be delivered,» he became frustrated and attempted to speak down to me. It appears he forgot who the customer and customer service agent was.
The second time, I pulled in to return some equipment and the sign stated to wait in vehicle while I received assistance. After 25 min of sitting in the vehicle, without even being acknowledged, I went inside for assistance. Still only two staff members to the 10 people waiting in line.
The Uhaul off hwy 99 and Multilteo speedway is certainly the superior of the two location. Unless you want long lines, terrible customer service and rude/​un attentive staff.

I rented a 20ft on Thursday 5÷15÷14 @ 4:00PM, for 3 days @ $ 39.95/day + $.79/​mile. I returned it at 3PM Sunday as planned. The truck was a new Ford and it ran beautifully, zero issues! We moved 2 full loads of home furnishings. We only drove 52 miles in that period, they credited me for the over-​estimate on mileage. As I left they chased me out to the lot and gave me my GPS and garage-​door remote which I had forgotten in the truck. Lee Keith was the counterman that handled everything, he was very professional, pointed out all the costs and risks and advised me of my options. What can I say… they did everything they promised and I did everything I promised. I just love it when things go exactly like they’re supposed to. This rental cost a total of $ 170 and it was worth every penny!
Tip: if you have to make several short trips with full loads, pay the low daily rate and keep the truck for longer, even if it sits for a day between loads, it’s worth it.
I will definitely rent from these guys next time. (No, I am not affiliated with Uhaul or any of their staff, just appreciated a good deal!)

Wow, where to begin… do I really have to commit to a full star?
Like some other reviewers, I had twice previously rented from this U-​Haul location and had a decent experience. Well that changed dramatically enough that I was inspired to write this visceral vignette.
First, the truck. Hey, I get it, it’s a rental truck, not a luxury liner. But this boat had Titanic written all over it. It had over 200,000 miles and I’m pretty sure it had collided with at least one iceberg in its (now long passed) heyday. The dashboard shook violently every time I hit a bump and that shimmy was typically followed by a loud buzzing of unknown origin (probably the May Day alarm or Abandon Ship warning). The steering wheel occasionally influenced the bearing of the truck, but rarely when going straight was the wheel actually oriented that way. I think this truck had more of a «your steering is more of a suggestion» approach to forward movement.
The day when I rented was in April and it turned out to be the hottest day of the year so far; just over 80 degrees. Well advertising on the side of your truck that you have A/​C is nifty; and I naively assumed that stood for air conditioning. Silly me! Pressing the A/​C button on this bad boy resulted in Acrid Combustion fumes circulating throughout the cab… hot fumes no less.
Next, the contract. I opted for the «Safemove Plus» for $ 28. I figured it’d be smart and reduce the headaches. I paid with my debit card for the rental and estimated mileage. The contract specified a return time 24 hours later. I returned the truck after closing time but still a full 10+ hours before the due back time. I eventually found the «key drop» (think mail slot) and it’s explicit instructions to leave «one copy» of my contract with the keys to the truck. Well I was only given one copy of my contact and wasn’t too keen on leaving it there without having a copy for my records (never know when sharks are in the water… in this story that’s like foreshadowing). Then I remembered this smartphone thingamijiggy with a cool camera so I snapped a picture of the contract and left it there as instructed.
The next day I received a new bill/​contract via e-​mail and imagine my surprise when the Safemove Plus was now $ 42 and another $ 30 service late fee had been added. I did a double take when the contract I was e-​mailed was literally different than the one I had a picture of! Scam-​alert! I couldn’t help but wonder how many souls had just never bothered to review the second contact and just paid their credit card bill without ever noticing the increase in cost versus the original contract.
I complained and they decided to «just» charge me the original due amount. I felt ok with that even though the good customer service side of me said a credit was in order. Then, two days later, like the unseen glacier in the night, I get a demand e-​mail threatening to send me to collections if I don’t pay the full amount listed in the bogus (fraudulent) bill! Holy Cow!
At best, it’s gross incompetence or mere total ineptitude. At worst, I fear it’s actually an organized scheme to change contract terms in order to make more money from unsuspecting clients.
Avoid this place like an iceberg! It seems that it doesn’t matter whether you’re in steerage or first class here, you are destined to get ripped off. And you don’t even get the pleasure of seeing Leonardo DiCaprio telling you he’s the king of the world…

Called in to set up appointment to install a trailer hitch on my truck. Lady on phone very nice and set it all up for same day install. However, when i went in i was told they dont do this work on Sundays. The counter guys were extremely rude and said that the person who set it up should be fired. Obviously some communication break down there. The real issue is how they made me feel like some kind of an idiot for hiring them to put on a 4 bolt hitch!
They need a class in customer service skills. I will never walk in that door again.

These guys have been here forever, and you should keep that in mind when you rent from them. You don’t have to enjoy every minute you spend involved with a truck rental, but there’s a reason why these things go the way they go. They keep their costs as low as they can, and in turn you don’t pay a ridiculous amount. These guys deliver on everything they promise, without making any special effort to surpass that. That’s perfectly OK.
What you get is a sturdy little building of indeterminate age next to a busy 6-​lane road. It’s not the cleanest, not the dirtiest. There are shelves full of boxes and tape and whatnot scattered around. You usually come in from the back, since that’s where the parking is for you, and for most of their trucks.
Curiously, there is ALWAYS a line here. Always. Even when you walk in and think no one at all is in the room, by the time you get to the counter, you see that someone is ahead of you. Service here is slow. I got stuck behind someone Saturday who couldn’t remember their phone number OR their home address, or that they had a land line phone. They had to look all these things up. Moving is stressful. It takes a lot outta ya. I get it. But this took the cake. Bottom line, there’s almost always somebody here who is in the middle of a tiring or crappy day. So be sympathetic if you can.
They do a good job of automating the receipts to your email, and you can even reserve trucks online now. That’s cool! Their trucks come with little gar mileage gauges that show how close you are to operating the engine at peak efficiency. Floor it on a hill, you get no bars. Coast down the other side of the hill, you get five bars.
That’s about it for innovation around here.
You get sturdy new trucks in good tune, kept clean. You have A/​C. You have vinyl upholstery, so on hot days you stick to the seat. You can buy all the rope and other stuff you need, and rent blankets for padding.
They ask you for a mileage estimate before you check out, and add 79 cents per mile to the hold they put on your credit card.
Other than that, not much to tell, other than the fact that their bathroom is small, kinda gnarly, and that sink actually makes your hands feel dirtier when you wash ‘em. But I’ve been using these guys as needed for years, and will keep coming back.

The hitch I paid close to $ 300 for was too big for my van. It was inches from the ground and scrapes over small bumps. When I returned on July 2, 2013– Anthony Cernac told me my van was obviously overloaded. I told him to see how overloaded it was– popped the hatch– EMPTY! So then he told me the trailer had to be overloaded. Want to look inside that too? We emptied it the day before when we noticed how low the hitch was– 1″ difference. The hitch they installed was HUGE. Anthony Cernac said I would make the trip from Lynnwood to Santa Maria with no problems with the 2″ clearance I have once the van is loaded. He Promised. He said I would hit and scrape now and then but NO DAMAGE would happen to my vehicle. How could that be. When the hitch grinds into the freeway at a dip it pulls on the hitch and the bolts holding the hitch to my frame, loosening and pulling at the holes they drilled into my frame. The hitch is already starting to be ground down from the several miles we drove the empty trailer trying to fill the tires to bring the hitch up higher. Anthony Cernac said that hitch was THE ONLY HITCH Uhaul makes for the Toyota Sienna LE and take it or leave it. I sold my home and had to be out. I was stuck. I am taking my chances. I left for California today. If anything happens, this is proof I tried to get Uhaul to change the hitch before I left. I had gone onto the computer and done a search before I went into Uhaul and saw hitches for my Sienna that were flatter. I will comment after the trip. So far I have torn up the asphalt in front of my driveway trying to pull out into the street. Currently writing this from Lacey as I’m heading south. Parked tonight and the hitch is stuck on the ground as I’m parked on a slope– only option at this hotel. I hope I can pull it loose tomorrow.

Our experience here was awful to say the least. We are repeat customers to this specific U-​HAUL location and have never had any issues. We rented two seperate vehicles from them last weekend during our big move. They claimed the gas tank was about a milimeter under where it had been when we picked it up. We were charged $ 30 for them to drive down the street to put gas in it and $ 26 for the 1 gallon they pumped into it. We fully understand the importance of not shorting them fuel. This could get very costly after a while but considering how many times we have rented from them and never had an issue I was absolutely disgusted with the service.
While talking this over with the first gentleman who was helping us the Manager came up to him and scolded him like a 5 year old right in front of us — rolling his eyes and telling him he should try listening sometime.
We will NEVER go to this particular location again that is if we ever even decide to use U-​HAUL again. I understand this is not a 5 star hotel and restaurant. I’m not expecting Vegas style service but still very dissapointing.
I would not suggest this particular location to anyone and we will be going to corporate to let them know how the manager is treating his employees.

I can’t imagine why in the world anyone would write a review about Uhaul. You know exactly what to expect. By all means, renting a truck is typically an «experience-​less» experience. And for the most part, this was no different.
Service was not lightning fast, but not everything in the world needs to happen immediately. I was able to get the size truck I needed at a reasonable cost, same as I would expect from any Uhaul location.
So why a review, and why 4 stars? Because when I returned the truck and the Uhaul rep came to check the mileage/​condition, he noticed my 4 y/​o son climbing out of the passenger seat, elated he was able to go for a ride in the big truck. The Uhaul rep (who was a man of few words prior to this engagement) told me to bring my son inside when we’re done with the paperwork, that he had something for him.
When we went inside the office, the rep came out with two plastic bags full of cardboard Uhaul trucks. Are you kidding? My boys have done nothing other than play with their new Uhaul trucks since.
Totally unexpected. Very appreciated.

Horrible service, was told to wait in truck I was trying to return and was forgotten about for 20 minutes. Staff is incompetent and it took 45 mins to rent the truck. Its been a 10 min task in the past… save yourself the headache and drive a few mins north to the other uhaul, its a hundred times better.

The service = dreary.
Waited a half hour in line behind 3 people.
Some staff were extremely sluggish and did not exhibit any quality customer service.
The «I don’t give a hoot about this job» look painted on a couple guy’s faces.
The prices = OK
Rate per time period + rate per mile + refill the gas to the level you received it at
The trucks = A bit beat
My assigned vehicle had a bunch of dents in it. You are supposed to discover and declare (on a chart) all the damage or they can charge you to fix it.
Mine smelled like nasty cigarette smoke and had a sticky steering wheel.
Questionable reliability, but it got the job done.
Tips:
Just remember you refill the gas so it’s obviously more than the level you received the truck/​van at, or they will charge you a ridiculous gas bill up your yin-​yang (like $ 30 minimum).
Make the reservation online. Customer service was slow and made a bunch of typos.