South County Plumbing

Had them do a re-​plumb on my mobile home.
I’m still numb from the cost but they (Norman and Victor) did a good job!
I would refer them for your plumbing needs!

TERRIBLE COMPANY. My mom was quoted a $ 95/​hr labor rate for a simple drain clog. The guy wrote on the invoice he worked for 2 hours and 10 minutes, and that he snaked the kitchen drain. There was grease and hair. He charged my mom $ 427.50 for labor! That comes out to about $ 197/​hour. Unfortunately, I wasn’t home to help her and she just ended up paying. DO NOT USE THIS COMPANY. They take advantage of people and will not honor their own word. Horrible business ethics.

Bad experience. Use them and you will need to hire someone else after. Not worth it. I would NEVER recommend this company to anyone. Use them and you will regret it. If you like to waste money and time and love to have work done incorrectly then this is the company to use.

Had to replace a shower pan and ended up calling these guys on a recommendation. I thought I could do it myself, but felt better having a «pro» do it. I just didn’t have the right tool for cutting the pipe from its inside. The work to be done was simply cutting a flange off the old plastic 2″ pipe and adding a few inches of new pipe. The drain hole in the new pan lined up exactly with the existing pipe so it was a no brainer. So when I called, they said since it was such a simple job their service guy could do it in half an hour and it should be a $ 95 (half hour) plus parts charge. So the guy they send out doesn’t have the right tool to cut the pipe. His had recently been stolen, so he has to go borrow one and come back the next day and spent about an hour getting it done, which was fair enough. Then he hands me a bill for almost 4 times the original estimate. It was jacked up mostly to cover their time in getting the right tool. I don’t mind paying a fair price when the job is done right, but this was just crazy. Why charge the customer for your own screw up?

I had South County come out to reroute my water heater, washer lines and redo the washer drain to prevent back up. Mark came out was nice and did a fine job. Where things went south is when we got the bill. I was charged $ 80 for parts which seemed reasonable. Then I was charged $ 760 for labor. That worked out to be $ 190 an hour. That seemed VERY excessive. Come to find out this is excessive. I was expecting $ 75 to $ 100 an hour. When I called the next day to question that I was told that «we are a private company and can charge whatever we want.» Shame on me for not asking ahead of time what their hourly rate was. Please, please, please be aware and ask questions before South County Plumbing starts work in your home. Because apparently they can charge whatever they want.

The actual plumbers doing the work were fine. Rough-​in plumbers were pretty good and the finish plumber was actually excellent. Problem was with the estimate process, which was what I can only call fast and breezy, and which missed a couple issues that were discovered much later by my contractor – too late in the process to address them. But overall, the main problem was what is apparently a complete lack of regard for the concept of customer service by both Bruce the estimator and the business owner. I have rarely encountered a business so unconcerned with the paying customer and so I will never have them in my house again.

I wish I had a 0 star option. We called South County since they were recommended to us. We needed them to hook up a water line for our new refrigerator that was being delivered within a week. The person that came out spent over 2 hours here the first time, and 45 minutes of that time was wandering around looking for the water shut of valve. I didn’t know this until he had been doing it for a while, and I sent him home because I didn’t want to keep paying for time he wasn’t doing anything. I called the water/​sewer district (which they could have done) and got an answer in 5 minutes. He said he would come back and didn’t show up the first time. The second time, the office called and said he would be there in 15 minutes. I stopped what I was doing, went home (took 5 minutes to get there) and he didn’t show up for almost 50 minutes. He brought another guy with him, and it took them an additional 2 + hours to do the job. Something I was told should have taken 1 – 2 hours MAX. Then he told me I owed them $ 600. No way, I wasn’t going to pay for him wandering around looking for a water shut of valve, but guess what… I had to anyway. So over $ 500 into this «quick job» and I thought we were done. Or not.
Apparently our water lines are crossed somewhere under the house, so when we got the new fridge the next day and my husband tried to get water out of it, it was scalding hot. They had hooked into the hot water line. We both called and it took them 2 days to come back out to «fix» it, at which time we were told our lines were crossed and it wasn’t their fault, and if we wanted it fixed we would have to pay extra to have them fix the lines. No… they should have just swapped lines to make sure that the water they had hooked up worked. If we had the fridge the first time, he would have made sure it was cold, and if it wasn’t he would have had to fix it. But this guy wouldn’t fix it, and instead told me I needed someone to come out and fix the lines. Of course they would be happy to do it for an additional fee. So now we have hot water to a fridge we can’t use… and I’m out over $ 500. No thanks, we will call someone else. And on top of it all, the person at the office was incredibly rude, telling me that I had to work with their schedule, and they weren’t going to have someone come out at 4:30 when it would work for us, to fix their issue, because they didn’t want a guy out there working overtime for free. That is NOT my problem, they obviously don’t care much about their customer service, and being in a customer service industry myself I was appauled at how we were treated. I would NEVER recommend this company and have already told everyone I know as well as my clients to never use them. All they had to do was make it right. but obviously that was too big of an inconvienence and the fact that they charged me so much for something that we sitll can’t use is unforgiveable.

I used these guys 15 years ago to replace a water main into an old home, subsequently used them again a few years later for a bathroom addition on same home — and then purchased a new construction home in 2014 they were the plumbing contractor for. Rick, Mark, Bruce, Joel — all fabulous, professional, courteous, all the time! Every interaction with this company is excellent. The craftsmanship and work is solid! And if something does need a tweak (like the water mixer on the soaking tub or an outdoor water bib leak) they have no issues coming out to check on it/​fit it! They have never given me grief like other contractors! They are just awesome — thanks guys! Way to plumb!!!

I had these guys install a gas line for a fire pit and what I received was a completely unusable mess. First the guy that came out didn’t want to dig the trench, so we dug it for him. Then he stuck the pipe out of the ground almost three feet and stood there and told me that it could be «Cut down» to fit the pit. So far so good. We have the paver company complete the install of the patio and cover the pipe.
Fast forward to the install of the gas line to the burner for the pit. They were scheduled to be here at 830am. At 824am the tech calls me and begins making excuses that «he may not have the right tools on the truck» and asks me to send him pictures of the pipe. I take several pictures of the pipe and send it to the tech. Within a minute he is back on the phone to tell me that he is unable to «Cut the pipe down» because it would, «break the integrity of the line as it’s all one piece.» By now it’s 830am and they are supposed to be here physically looking at the pipe.
Now I’m angry and I lose my patience and ask this knucklehead what I’m supposed to do with a pipe sticking two feet out of the ground? His answer «Dig down until you see the pipe and «Move» it. Never mind the pictures I sent him CLEARLY show the pipe is surrounded by pavers. I lose my patience and tell him that isn’t going to work. So he puts me on the phone with «Bruce» the mythical manager /​owner /​gas guy to which I’m told «We can’t do anything». My answer — YOU INSTALLED THIS LINE! What am I supposed to do with a pipe sticking out of the ground that can’t be cut to fit? He hung up on me.
I call them back to which I’m told, «I’ll see what I can do». E.g. screw you.
I would expect a company to complete the work they started. Do yourself a favor and run away don’t walk RUN. My next stop is small claims court and KingTV. We’ll see what a visit from Jesse does to motivate these guys.

Thank you Joel… for your honesty, integrity, and most of all for your professionalism.
You did exactly what I asked you to do and I truly appreciated your being so forthright with me and doing a very good job! Fixed a dripping faucet in the front of my home and it could have been worse, as far as we know it isn’t in the wall, but I have his word that he’ll be there for me if needed with an extended contract!!!

I hired South County to replace 2 broken sewer lines in a home I just purchased. Kurt is their main guy for sewers and he was great! Straight shooter. Got the job done on time, and their cost was less than other bids.

I had a sewer back up in my house. They came out and snaked the clog. They recommended a camera down the sewer line, but instead of charged me a nominal fee because they were already on site, they wanted to charge an outrageous fee to come back and do it. I declined. The toilet had been removed and two months later water was standing in the drain hole. I called them and they told me not to worry about it. Two days alter the sewer backed up again. I called them on a Friday and they told me they would have someone on it first thing Monday morning. No one called so I finally called them at noon. They looked up my initial visit information and called me back. In the meantime I found someone else much cheaper. When I told them that, they said «Good luck with that» in a rude tone. Would not recommend them.

Came on short notice, within an hour of my call, to repair a nasty leak in my crawlspace. The tech they sent, Joel, was exceptionally helpful and completed the repairs very quickly. There was NO attempt to up sell me and the price was excellent, much lower than I expected. Will call South County any time I need plumbing work done. 100% pleased with every aspect of the service.

What an honest company! I loved my experience with South County Plumbing. I recommend them to everyone I know! When I was looking for a plumber in the area I got 3 estimates. 2 other companies. whom are well advertised and well known claimed I had over $ 3,000 worth of work to do. When I called South County Kurt came out and was completely honest with and told me that there was nothing wrong with my piping and I only needed to fix my faucet for $ 50. Would HIGHLY recommend this company.

Do not use these people!!! They came out to fix a simple leak on a faucet. He tried to tighten it but it was still leaking so my daughter asked that he actually fix it although he said it was good enough and was «hardly even leaking now». When my daughter told him that was not good enough he got irritated and said he would order a new part and be back to put it on the next day so he wanted to just leave the faucet in our kitchen completely disassembled. My daughter insisted he put it back together. Then the next day they just never showed. They claim to have called my landlord, who swears they just wanted to be paid and never mentioned the need to come back out or that they stood us up, or that the faucet wasn’t even fixed yet! It finally got fixed, but then I find out a week later they told my landlord my kids were throwing some wild party smoking pot in the middle of the day. What a bunch of lowlifes. Yeah, cause that’s what we do on a Monday when one is an honor student and the other works full time and is a union member in management-​drug tested and all. Guess they had all the mess cleaned up and all the pot smoke cleared out before I got home 30 minutes after they left. Maybe if he spent more time working and less time gossipping he would get more work done. My landlord apologized and promised to use a reputable plumber next time, but to think there are lowlifes out there trying to get people kicked out of their homes based on heresay with no proof of anything is disturbing. By his own admission he did not witness anything, but probably got chewed out for failing to call and let us know he would not return and fix the faucet and decided 3 days later he should report this fictional problem. Lucky for us we have been here for 5 years and my landlords know us better than that. In this economy it is hard to believe places like this are able to stay in business. Not only does their word mean nothing, they are flat-​out liars. I could sue.

Had a new counter and sink installed. Called South County Plumbing, they came out and connected the sink and garbage disposal to the drain. The plumber did not work very fast seem to take a lot longer to do the job than it should have. I found out why when I saw the bill. $ 190 an hour and it took him 1 ¾ to complete the job. $ 332 in labor and $ 60 in parts. He left a oily stain in the new stainless steel sink. It all works good as it should. I paid $ 435 including tax.
Tip: Get a quote first.

My first experience with South County Plumbing was good (mostly due to their employee Kurt who is both professional and courteous). The second, not so much.
I was quoted a minimum and maximum range for a very minor repair (literally, tightening a bolt). Guy was here all of 6 minutes. Charged me nearly 100 dollars. Worse yet, the minimum price the owner quoted me, over the phone, increased mysteriously, by $ 10.00. When the worker called the owner, he claimed he didn’t quote me that range.
The worker was rude, too, laughing at the situation… he can, it’s not his money!
I am so sick of service companies being so short-​sighted in dealing with customers. I have many other plumbing projects in the near future, including a bathroom remodel, and I am also a former customer. So, for getting that extra $ 10. out of me, they lost a customer for life. Doesn’t seem like a good business practices to me.
I will not be asking these guys back into my home.
Make sure you read the filtered reviews below.

We discovered a pinhole leak under our kitchen sink. that had been there for a while! (Gross!)
It was Memorial Day Weekend, Saturday. We called a couple of plumbers, including one with big bus and billboard ads. you know the one!
We settled on South County plumbing, based on its Unilocal reviews, and couldn’t have been happier!
Geoff arrived on time and got the pipe/​valve replaced very quickly. We then had him look at a couple of other issues we were having, and he helped with those as well, with no complaint.
There was no holiday/​weekend surcharge. He answered all of our questions (there were a LOT) and gave us his card and told us to call him if we had any other questions.
I would recommend this company whole-​heartedly!

I had a terrible experience with these guys just after buying my house in 2005. One evening, there was water in my basement, and I believed (because of where it appeared to be pooling), that it was coming from my hot water tank. I called them up and they did come out promptly. The plumber also figured out that the problem was actually with a blocked sewer line that was causing the water to back out of the downstairs toilet (next to the hot water tank). He said he would just need to snake the sewer line and clear out the tiny roots/​debris and that would solve the problem. He did this and said it was fixed… I paid $ 750.
After he left, I did a load of laundry and the water came right back… second time in one night that my basement was flooded! I called them to come back out, but the guy said it was too late at night to snake the line again and he would have to come out the next day. I took the day off work and he came out again. After dinking around trying to snake the drain some more, he eventually called in another guy. The next guy arrived and he was FAR more professional than the guy I’d been dealing with. He actually yelled at the other guy because he wasn’t using the snake right… then he helped him do it and, this time, they actually DID clear the line. The smart guy left to go to another job, and the original plumber then told me I owed him ANOTHER $ 750. I told him it wasn’t my fault that he didn’t do the job right the first time, but he told me that if I didn’t pay him he would call the police. He got irrate, and being a single woman home alone, I felt really uncomfortable with his behavior. To get him to leave, I wrote a check. As soon as he left, I faxed a letter to the office explaining the situation and told them that if they cashed the check, I would go to small claims court over the ordeal. They returned my check with an apology, but I was already so turned off by their lack of professionalism that I would never think of dealing with them again.

Thank GOD for this company.
I called 10 different plumbers on a Saturday to have them install an ADD-​ON bidet from LG to my toilet.
All of them, didn’t know what the F that was nor were they willing to come, always «busy». What??? You guys don’t like money? Cuz, I’m waving em in your face (errr…thru the phone). Screw them.
Anyways, my personal contractor George McBee at Allied Builders recommended them. I called them up, and within 15 min, they had Norman at my house. He installed the thing in less than 45 min and didn’t even charge me «Saturday Overtime Surcharge» that the other 10 said were commonplace. WTF… if i could remember all of them, i’d list them off right now and black ball their asses. In fact, after this review, i’m gonna give them all ONE f’n stars. Sorry, this is getting out of order.
Anyways, if you need plumbing help your local plumber is Norm at South County!