Jeffrey B. Sutro, OD

Needed an annual eye exam and found them through my insurance. The office was in an old building but close to my house so I scheduled an appointment.
Showed up 10 min prior to my appointment time and the office was closed and no one answered the phone. I waited 10 minutes until my appt time then left.
I went to America’s Best and paid out of pocket walk-​in instead of having my time wasted at this office.

I came here for an eye exam (obviously) and new glasses. I’m really happy with the service I received here. The Dr. is very thorough, seems like he keeps up to date with all the latest methods, and it’s nice to see someone who continues their education. He’s got a great sense of humor, and makes you feel comfortable. The front desk staff is great, very understanding, and efficient. I’ll be back again when I have enough saved up for contacts.

Wow, this guy is THOROUGH !!! Walmart didn’t do half the stuff Dr. Sutro did. I have to believe that’s a good indicator that I chose more wisely this time. My new glasses definitely have me seeing way better, and (again with the thorough!) he ran into the back room, like, 4 times (!!!) to adjust the frames so they’d sit perfectly on my crazy, lopsided ears! One is higher than the other, and I’ve always just manually adjusted my glasses a million times a day to keep them even so I don’t look like ø.Ó
Now, I don’t know what to do with all the free time. Learn a new language? Catch up on Sherlock Season 3? Solve the mystery of How Can Seattle Drivers Suck So Bad At Driving In The Rain When They Get SO MUCH Practice!!! Nahhh… nobody has that kind of time. Well, anyway, Dr. Sutro is great, and his new office assistant smells just fine (I’m referencing an earlier review from Eileen M.) and is very nice. I would have given 5 stars, but had to drop one for the only negative: I’ve never had them answer the phone, no matter when I call, and it takes 3 voicemails to get a call returned. Not sure what’s going on there, but I can overlook it in light of all the positives. I’ll definitely be going back there for my next pair of glasses. :-)

Dr. Sutro is SO WEIRD.
When you go into his office, there’s seventies furniture and paintings. He dresses like an Englishman at tea.
His receptionist chainsmokes so the desk is usually goes unmanned.
His assistant has horrible body odor. She’s a moderately thin woman too, but has an abnormally strong musky scent coming from someplace and she’s got horrible armpit odor.
The most ridiculous thing of all — –Dr. Sutro’s office is so tiny, yet he has an intercom system.
It is hysterical!!!
When he wants his smelly assistant (who is usually only a few feet away in the other room, Dr. Sutro actually gets ON the intercom phone and pages her to come to the room.
I’ve been going to him for years though and so although I can’t complain about the quality of the service (he is pretty good at what he does and very patient) his bizarre office at least keeps things entertaining!!!
:)